Hotel Territorio

528 reviews

#4 of 25 Hotels in Puerto Madryn

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Boulevard Almirante Brown 3251, Puerto Madryn U9120ACG Argentina

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Guests1 room, 2 adults, 0 children

US$108

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Room & Suite (75)

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About

4.5

Excellent

528 reviews

#4 of 25 hotels in Puerto Madryn

Location

Cleanliness

Service

Value

Travellers' Choice

Territorio, located in Punta Cuevas, a historic site in the city of Puerto Madryn, in the province of Chubut, combines the exclusive ambience of a boutique hotel with the quality service of world class accommodations, granting you the possibility to enjoy a complete experience in contact with this unique natural space.The elegant Territorio restaurant offers the best local cuisine, with a specially designed menu based on regional ingredients.

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Property amenities

Free parking

Parking

Free High Speed Internet (WiFi)

Free breakfast

Meeting rooms

Concierge

Non-smoking hotel

Laundry service

Wifi

Bar / lounge

Breakfast buffet

Room features

Air conditioning

Room service

Minibar

Flatscreen TV

Room types

Ocean view

Non-smoking rooms

Suites

Family rooms

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HOTEL CLASS

HOTEL STYLE

Romantic

Great View

Languages Spoken

English

528Reviews2Q+A18Room tips

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Eugenia M wrote a review Mar. 2020

New York City, New York2 contributions

Beautiful hotel, terrible management

So... we had booked a large room for our family. Apparently the hotel policy is not to allow more than four people in the room- even if we are talking about two babies ( 2 and 3). We ended up paying double, to stay in two different rooms, on two different floors. No what we had pictured for a family vacation. Worst of all was the attitude of the manager, who made it very clear that it was not her problem to try to solve the situation and would not do anything to help. It was late, the kids were tired and hungry so we ended up staying, paying double and being less comfortable than expected. It as a real pity because the hotel was very nice but the staff had no idea how to make a guest feel welcomed.

Date of stay: February 2020Trip type: Travelled with family

Helpful

Response from Irene Vassolo, Otro at Hotel Territorio

Responded Mar. 16, 2020

Dear Mrs. Fernandez V. Thanks for share with us your opinion about the hotel. We´d really like to clarify that you made a reservation for a Superior Triple room for 3 people and you were 6 people. We usually make the exception of placing an extra bed in case there are 4 but to ensure the best stay for all our guests, including yourselves, we cannot allow that many people in the same room. We really sorry you didn´t understand. Thank you so much for your time. Kind regards

Mingalaba11 wrote a review Feb. 2020

Hertfordshire167 contributions52 helpful votes

Warm friendly welcome at the smart end of the bay

We stayed here three nights this week and I have to say this is an excellent hotel. It’s different from the mass of downtown hotels. We recommend it for five reasons 1. The team on reception are warm friendly and give practical help - “can we check you in for your flights to Mendoza?” said Marina - thanks! 2. The hotel has cool places to sit and talk or have a drink after long days out looking at penguins and sea lions. We love the library on floor three 3. The hotel has a style with attractive decor, pictures, photographs and books around the place 4. The bedrooms are well equipped with comfortable bed, shower and bath 5. You are at the far end of the bay from the cruise ships and their thousand tourists and lots of buses. You will have a very comfortable stay here

Date of stay: February 2020Trip type: Travelled as a couple

Helpful

Response from Irene Vassolo, Otro at Hotel Territorio

Responded Feb. 29, 2020

Dear guest, What a pleasure to receive a review like this! We deeply thank you for taking the time to write such a favorable comment. Kind regards,

MyrtleWiltshire wrote a review Dec. 2019

Devizes, United Kingdom427 contributions201 helpful votes

Attractive Location

Attractive location on the sea front with sweeping view. It is more elegant inside than it appears from the outside! Comfortable bedroom with a bath and separate shower cubicle. Well out of the town centre and we didn't feel inclined to get a taxi into town for dinner so ate in the bar although they just do light meals. My husband enjoyed his sandwich though I had the worst pizza I have ever eaten - fortunately a good bottle of Patagonian red wine helped things down! Breakfast buffet conversely was excellent.

Date of stay: November 2019

1 Helpful vote

Helpful

Response from Irene V, Director Comercial at Hotel Territorio

Responded Jan. 6, 2020

Dear guest Thank you for the time you devoted to sharing your opinion. This helps us improve. We are very happy to learn that you enjoyed your experience. Kind regards!

Robert S wrote a review Nov. 2019

122 contributions48 helpful votes

modern, well-lit common spaces, spacious comfortable room

My wife and I stayed here for 3 nights, as part of a 2-week trip to Argentina. The hotel is situated about 2 kilometres from the centre of Puerto Madyrn, a pretty beach town in the northern part of Patagonia. We had no difficulty walking into town - about 30 minutes walking time. The hotel uses a great deal of wood in the common spaces as well as in the individual rooms. There are lots of windows which allows much light to brighten the spaces. Our room consisted of a bedroom area and a separate sitting area, so there was lots of space. The hotel staff was generally pleasant, but with one or two exceptions. When we couldn't get the air conditioner to work, the staff person we spoke to told us that the only way to get cool air into the room was to open the windows. We were very reluctant to do so because of the possibility for flying insects to enter our room. However, the clerk was insistent that air conditioning was not possible. When we returned to our room the following afternoon, the air conditioner was going at full force and the temperature had been set to 16 degrees C. This was our only major disappointment. Apart from this, the hotel is recommended.…

Date of stay: October 2019

Value

Location

Service

1 Helpful vote

Helpful

Response from Irene V, Director Comercial at Hotel Territorio

Responded Nov. 9, 2019

Dear Mr. Robert Thank you so much for your kind words! We appreciate that you left your comments on your recent stay. It is really important for us to know the whole experience of our guests in order to improve our service day after day. Our air and heating system is a single output system. If the heating is on, we can not turn on the air until we turn off the heating. We regulate the system manually changing the status of it as we be sure that all rooms have a comfortable temperature for our guests We are really sorry for this misunderstanding. Please, do not hesitate to come back if you ever return to Puerto Madryn. We would be delighted to have you here again Kind regards

1JellyFish wrote a review Mar. 2019

Santa Clara, California146 contributions15 helpful votes

Nice hotel but far away from town center

This is a very nice boutique hotel. We stayed for 3 nights. Positive, nicely decorated, clean, very friendly staffs, nice views, good variety of food items for breakfast. Negatives, very far away from town, must use taxi to get to city center for dinner or lunch. Closest restaurant is 10 minutes walk. Most good restaurants are in city center. Hotel have no dinner or lunch services. Only offer snacks like pizza. Has a spa, but need to reserve, no sharing, otherwise you cannot use the sauna or the mineral pool. This is very nice privacy usage rules, however, the hotel only has one mineral pool and two saunas. So you get the point when it is busy, good luck booking the service. That’s what happened to us one day, mineral pool not available until after 7 pm and close at 9pm. Dinner time!! Finally, they lost one star because they do not offer breakfast box when you have an early flight for traveling. The airport is 45 minutes away, to catch the flight, need to leave 3 hours ahead of flight time. We have a 7:45 am flight departure. Our transportation pickup was at 4:15 am. They only offer a cup of coffee or tea and a few cookies. Not to go, but at the bar while we are waiting for the transportation. We don’t think it is too much work to do a breakfast box with juice, cookies, yogurt and an apple. We traveled a lot, most hotel, at this level will provide breakfast box for early travelers. This is the first hotel we didn’t get this service, especially we booked the hotel with breakfast. …

Date of stay: March 2019Trip type: Travelled as a couple

Helpful

Response from Irene V, Recepcion at Hotel Territorio

Responded Mar. 20, 2019

Dear guest Thank you so much for taking the time to share your Territorio Experience with us and the TripAdvisor community. We love knowing that you enjoyed your stay. Thank you so much for your suggestion about breakfast box. We offer early continenal breakfast at hotel, but we really took notice about your suggestion. We hope we can welcome you back to Territorio soon Kind regards,

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