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4.0
#21 of 73 hotels in El Calafate
Location
Cleanliness
Service
Value
Rochester Hotel Calafate is the most southern hotel of the RH chain. Over the 11th Road which leads to the National Park of Glaciers, three floors, 50 rooms with great views to the argentine Lake and to the Patagonian hills.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Trendy
Languages Spoken
English, Spanish, Portuguese
Location
Av del Libertador 3614, El Calafate 9405 Argentina
Name/address in local language
Rochester Hotel Calafate
1,120 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Hotel was very clean, the staff was very amazing - especially Cecilia, Carola and Susie. Cecilia and Carola went above and beyond to help us with directions and tour facts. Susie went above and beyond to get my girlfriend a table and brought it to our sofa so that she could eat her snack and drink her coffee.
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Date of stay: January 2022
Value
Location
Service
Room Tip:3rd floor rooms are amazing. I didn't get to see the other rooms on other floors.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, Guest Services / Front Office at Rochester Hotel Calafate
Responded Jan 27, 2022
Dear Guest, I read your review, I'm glad that you enjoyed your stay at Rochester Calafate. We work hard to give our guest the best attention always. We hope to have you hosted again in a future, Kind Regards, Tomás
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We stayed 3 nights here, booked through a travel agency. The hotel is physically lovely. It is a bit far from town (2.5 km). There is a free shuttle but with limited hours and frequency so going in the evening to eat is a bit troublesome. Our room was very nice and the staff were helpful. Breakfast was good and available early for those leaving on tours. As in many Argentine hotels, the lounge/bar and restaurant have limited hours. Our one meal in the restaurant was not a success - we waited a long time for our food, possibly due to misunderstanding with our waitress on what we wanted. Overall it was quite fine.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, Guest Services / Front Office at Rochester Hotel Calafate
Responded Dec 20, 2023
Dear visitor, Thank you for sharing your experience. We're glad to hear that you found our hotel physically lovely and our staff helpful. We appreciate your feedback about the shuttle service and restaurant hours; we'll certainly look into improving these aspects. We apologize for the wait time and misunderstanding at the restaurant. It's great to know that overall, your stay was quite fine. We hope to welcome you back again and provide an even better experience. We hope to have you hosted again in the future, Regards, Tomas Circo Manager
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Great hotel and staff. Fantastic service and knowledgeable staff. The views are absolutely stunning and the hotel is always warm and inviting. The rooms are great very modern and have amazing en-suite facilities. There is a free transport bus into the main town on a regular basis
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Date of stay: October 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, Guest Services / Front Office at Rochester Hotel Calafate
Responded Nov 1, 2023
Dear Kristi, Thank you so much for taking the time to share your wonderful experience with us! We are absolutely delighted to hear that you had such a great stay and found our hotel to be warm and inviting. Our team strives to provide exceptional service and it is always rewarding to hear that we have succeeded in making our guests feel well taken care of. We are glad that our knowledgeable staff made a positive impact on your stay and that you enjoyed the stunning views from our property. It’s great to know that our modern rooms and en-suite facilities met your expectations and contributed to a comfortable and enjoyable stay. We are also pleased to hear that you found our complimentary transport bus to be a convenient option for exploring the main town. Once again, thank you for your kind words. We truly appreciate your feedback and are looking forward to welcoming you back to our hotel in the near future. Warmest regards, Tomas A. Circo Manager
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I can’t say enough about how terrible this hotel was. The lobby looks nice but beyond that everything is awful. We arrived at ~830pm. Checked us in to the room (pics below) with broken and stained furniture, frayed upholstery, damaged walls, the worst bed I have ever seen and bedsheets they wouldn’t even use in a jail cell. Also, we were assigned a “lake view room” but check out the view below.
I asked the front desk for a better room and he said there were no other options. At 840pm my more persistent wife showed him pictures (below) and he immediately found Romeo other rooms available on the upper floors. The first wasn’t cleaned yet so he put us in the next available. It was an INCH better than the first room but we my wife and I conferred and we agreed to stay there for the three nights of our visit to El Calafate.
We then arrived at the lounge at ~9:08pm for our 9pm dinner reservation. There are about 10 tables in the room. We sat for 35 minutes while the waitress serviced and took food orders from every other table except ours. She was deliberately ignoring us and continued to do so after I went up to the bar to attempt to order.
At 940 pm, approximately one hour after we arrived, we left the hotel and checked into another location in the town. THAT hotel was amazing and you can find my review from the same date.
The front desk person tried to console us on the way out with a free meal and drinks and the waitress tried to take our order as we were leaving but we’d had enough. We had a 10 hour tour booked for 8am the next morning and all we wanted was a decent place to stay and a meal before we rested.
Couldn’t find that at the Rochester. I do not recommend this accommodation.
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Date of stay: January 2022Trip type: Travelled as a couple
Room Tip:Make better choices
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, Guest Services / Front Office at Rochester Hotel Calafate
Responded Jan 20, 2022
Dear guest, I am very sorry to read your opinion about our hotel. On the negative aspects, we have taken notes to carry out corrective actions. My sincere apologies for what happened, I hope we can welcome you in the future under better circumstances, Kind regards, Tomas
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Rochester hotel is nice, but 3 km far from the city centre, they provide a free shuttle of you can walk if it is not too windy. Breakfast is ok, our room was supposed to face the lake, but it actually faced the garden, room was a bit too old-style and the bathroom a bit worn-out. They have a good massage service. Staff is quite nice and helpful
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, General Manager at Rochester Hotel Calafate
Responded Feb 17, 2023
Dear Guest thank you for your review, hope to have you hosted again in the future, Kind Regards, Tomás
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We stayed at this hotel during a family trip and it felt like a little oasis of peace and calm. The rooms are enormous and the hotel also has plenty of nice areas to sit, all with views on the lake. There is also a very good restaurant, which we ended up eating at each nice. The staff are extremely nice and helpful. We had an issue with one of our tours and they went above and beyond to help us resolve it. The only con is that the hotel is right on the edge of town. They do offer a free shuttle, although a taxi into the center is quite cheap. After visiting the center, however, I didn't really feel like I was missing out all that much.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, Guest Services / Front Office at Rochester Hotel Calafate
Responded Mar 4, 2024
Dear magassouba, Thank you for your wonderful review! We're delighted that you found our hotel to be a peaceful oasis during your family trip. It's great to hear that you enjoyed our spacious rooms, lake views, and excellent restaurant. We're also glad that our staff provided exceptional service and assisted you with any issues you encountered. While we're on the edge of town, we offer a free shuttle for convenience, and we're pleased to hear that you didn't feel like you were missing out by not being in the center. We appreciate your feedback and hope to welcome you back soon! Warm regards, Tomas Circo Manager Rochester Hotel Calafate
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This hotel has great bones and good layout but some of the furnishings are a bit tired and showing wear (thread barren). Staff on the other hand were friendly and helpful. Although it is on the outskirts of town, they did have a free shuttle however the first one ran at 12:15 and many of the stores in town closed from 1 to 4 pm. Great to get out to a place for dinner or to exchange money. Dinner at the hotel however was fabulous; great presentation, taste and service. Good views and nice and quiet.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, Guest Services / Front Office at Rochester Hotel Calafate
Responded Oct 10, 2023
Dear Donna, Thank you for taking the time to share your experience at our hotel. We're pleased to hear that you appreciated our structure, layout, and especially our dedicated staff. They truly strive to make every guest's stay special. We acknowledge your feedback regarding some of our furnishings. Continuous improvement is fundamental to us, and we are in the process of reviewing and updating where needed to ensure our guests enjoy a comfortable and refreshing stay. We're delighted that you enjoyed the dinner experience at our hotel. Our culinary team puts a lot of effort into the presentation, taste, and overall dining experience, so it's heartening to hear positive feedback in that regard. Lastly, we're pleased you enjoyed the serenity and views our location offers. Our goal is to provide an oasis of calm, complemented by top-tier services. We hope to welcome you back in the near future, and promise an even better experience next time. Warm regards, Tomas
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Checking out on 25th August . We were shocked to see twin beds in our room. There are no doubles or queen duo available, is what they told us. The beds are so small that you keep thinking you are going to fall off of it! The restaurant and breakfast was nice. The check out girl was less than friendly. She kept charging us bills for another room and acted as if I’m lying to say I didn’t go to the bar. It would be nice if everyone at the desk spoke English for their international tourists! She turned kind of mean when I said I’m not fluent in Spanish 🤷🏻♀️ The view is amazing, but I assume that’s with most hotels in this area. Cash in pesos only, or credit cards. Your dollars will not go far in Calafate!
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Date of stay: August 2024Trip type: Travelled with friends
Room Tip:Call ahead for the exact description of your room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariano Benedetto, Director General at Rochester Hotel Calafate
Responded 3 weeks ago
Dear Parisa, Thank you very much for leaving your comment and for visiting our hotel. I sincerely apologize for the confusion regarding the room number. Your reservation was for a standard twin room with a view of the hill, and we offered you a twin deluxe room with a view of the lake free of charge. The dimensions of our beds are within standard specifications, and I’m very sorry that they were not comfortable for you. Unfortunately, there were no other rooms available, at the time of your check-in. On a positive note, we are glad that you enjoyed our breakfast and our restaurant. We accept all payment methods that are currently in use in our country. I regret that your experience did not meet your expectations. Best regards,
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Great service and helpful staff! With all the pickups and excursions, the front desk was so helpful at making sure everyone got going in the morning! The bar area was great for lunch or an early dinner and had gluten free options. The breakfast was great with a variety of delicacies. Clean and spacious rooms with beautiful views. It’s out of town a ways but the hotel provides shuttle service.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mariano Benedetto, Director General at Rochester Hotel Calafate
Responded Aug 13, 2024
Dear Shirley, Thank you very much for your comment and for visiting Rochester Calafate. We are happy to know that you enjoyed all our services, amenities, and gastronomy, including lunch, dinner, and breakfast. We look forward to welcoming you back to Rochester Hotels in Buenos Aires, Bariloche, Buzios, Asunción, and El Calafate. Warm greetings from all the staff!
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Disappointing for a 4 star hotel,I'm actually quite surprised it is 4 stars. I would like to call out that the people who work there are lovely but the decor, "Hill view", hoovering at 8am, check out time of 10am and noise levels made for an unpleasant stay. I stayed in a 3 star hotel in Chile that was a much better standard. Not sure if it was just that I was given the worst room but I was surprised how much I didn't enjoy my stay. I'm quite easy going but this was hard to ignore.
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tomas Circo, Guest Services / Front Office at Rochester Hotel Calafate
Responded Mar 29, 2024
Dear Jennifer, We sincerely apologize for the disappointment you experienced during your recent stay at our hotel. While we appreciate your kind words about our staff, we regret that the overall experience did not meet your expectations. Your feedback regarding the decor, noise levels, and early morning disturbances is deeply concerning, as we strive to provide a comfortable and enjoyable stay for all our guests. We will address these issues internally to ensure they are promptly resolved and do not recur in the future. We understand your frustration and disappointment, and we apologize for any inconvenience caused. Please know that your comments are invaluable to us as we continuously work to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Sincerely, Tomas Circo Manager Rochester Hotel Calafate
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Buenos Aires, Argentina74 contributions93 helpful votes
Yo usé el transfer del Hotel Sale del hotel a partir de las 17 a las 21 todas las horas y vuelve desde el centro en similares horarios . NO TE RECOMIENDO ESE HOTEL PARA NADA
Buenas tardes Marisol,
contamos con alimentos para celiacos tanto en el desayuno como en la cena. Por favor dejar informado al momento de realizar el check in en el hotel esta restricción alimenticia.
La esperamos,
Saludos,
Tomás.
Buenas tardes Monica,
para la cena de año nuevo el hotel dispone de una propuesta diferente. Vamos a ofrecer una cena tipo Buffet con platos fríos y calientes. Para más información puede ponerse en contacto con nosotros vía Web o vía email.
Cualquier consulta, nos encontramos a su disposición,
Saludos,
Tomás
There are more places to choose from in the El Calafate area.
PRICE RANGE
C$128 - C$177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
rh rochester calafate hotel el calafate, elan hotel el calafate
FORMERLY KNOWN AS
Elan Hotel
LOCATION
ArgentinaPatagoniaProvince of Santa CruzEl Calafate
NUMBER OF ROOMS
50
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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