The thermal pool is great: very relaxing, spacious, and clean. The spa area is too small and not cozy. It should be expanded. The massages are nice, but the service is not that great. The food is pricey and the quality should be improved. For example, the custard is not home-made, even though the waiters said it was. In general, restaurant staff and front desk staff need more training in customer service. The view from the rooms is fantastic!
8 ladies friends went to This beautiful place to pamper ourselves We had the best expierence ever. The pool with thermal water was extraordinary The 5 day program superb. The good, the special ATT entonó, and everything done for is made This trip the best
Spent a couple of nights here, the rooms were comfortable and had a great view of the lake. The mineral pools were like stepping into your bathtub--warm and soothing, with the spigots providing the hot water. The cabanas we had, were, a bit far from the lobby and pool area, so it was a bit of climbing up and down stairs. Restaurant service and food was great.
It's a nice hotel. It's old but very well maintained, very clean. Service is good and the staff is friendly. Eating in the hotel is expensive and food is avergage. Breakfast is included but do not expect a huge buffet. The view from the room facing the lake is amazing, very relaxing. Hot springs (thermals) are highly recommended. Huge pool actually. Perfect place if you want to relax and forget about the city for a while.
This was a family trip to escape Bogota for a weekend. Paipa is a great place to be tranquil and the views from this hotel are difficult to beat. The real highlight is the pool which has thermal waters so is hot. You can easily spend hours by the pool, relaxing, having ice creams etc. The restaurant was as good as hotel restaurants can be, serving up international food, and you feel a little isolated. The rooms were comfortable with good facilities.
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