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Samari Spa Resort

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Av. de las Amazonas Km 1 via al Puyo, Banos Ecuador
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Traveller (891)
Room & Suite (98)
Dining (63)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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About

#3 of 36 hotels in Banos
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
Welcome to Samari Spa Resort - Where Luxury & Serenity Meet! An oasis of luxury & tranquility amidst the vibrant energy of Banos, Ecuador. A true marvel and jewel among Ecuador's luxury hotels. In Quechua Samari means "relax and feel at home". Samari Spa Resort is the result of 10 years of hard work with a vision and purpose: taking into consideration thousands of details to offer to every single guest an exceptional destination, with a unique style and outstanding experiences of relaxation, well-being and amazement. Our mission statement is to embody a new point of reference for Ecuador's luxury hotels & Tourism, offering high-quality products & services with an outstanding level of care. We are the first 5 stars luxury hotel in central Ecuador, and together with our 40 partners we share and live by these 5 values: • Professionalism • Responsibility • Honesty • Transparency • Creativity We are stronger together and we all strive to reach a common purpose: To be the best luxury hotet, Spa & Resort in the Ecuador. And we succeeded as we reached our milestone: we have been awarded the "Travelers' Choice™ 2017" by TripAdvisor! Welcome to Samari Spa Resort, the new and best way to enjoy the pleasures of life in Banos de Agua Santa, in beautiful Ecuador!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Butler service
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Desk
Private balcony
Room service
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Wake-up service / alarm clock
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
Spanish
1078Reviews15Q+A79Room tips
Traveller rating
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Popular mentions
WilliamDickerson wrote a review Apr. 2021
Tallahassee, Florida232 contributions95 helpful votes
I really had mixed feelings about this place but in the end you can escape the character. Banos was one of the hardest hotel reservations for me to make for my trip to Ecuador. One nothing is outstand clean new and modern, and the two lead hotels bash each other in their reviews and its obvious. However I decides on Samari because of the people, they were all very nice. Their staff was there for you. Example our friend call the office about laundry service because he didnt bring enough shorts for all the water activities and they said they did not do it on sight, which to me means they don't do it. Well when we got back that day from touring all his clothes had been washed and folded. Not sure how they knew which were his versus ours but anyway. They great you with a nice native beverage and were serious about their Covid protocols, their wait staff were very accommodating and even when I needed to add an extra day to our room they just used the same rate I paid instead of a higher rack rate. Over all the place is old and historical and I think Covid has hit them hard but they still made you feel at home. The Spa services were very good as well, as was a bit taken back by all the kids in the locker room, but the pool entrance is through the locker room, so just kind of making do with what you have I guess.
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Date of stay: March 2021
Location
Cleanliness
Service
Room Tip: Get a room further from the main lodge to get away from street noise and closer to the river
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1 Helpful vote
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Response from Dorian ROQUE, Marketing at Samari Spa Resort
Responded 4 weeks ago
Dear guests, Your opinion is very important for us, therefore we want to thank you very much for choosing us and for your time to write such a beautiful review about your first experience at our luxury Resort, as well as for recommending our staff, services and amenities! We look forward to welcoming you soon in a near future. Thanks again for your very king review and for spreading the word about our Resort. Sincerely, Dorian ROQUE Communication & Marketing Director of Samari Spa Resort
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freeXspirit wrote a review Mar. 2021
New York City, New York144 contributions149 helpful votes
+1
I think this has to be one of the best properties in Banos - very nice old school vibe to it with an amazing layout and nice royal feel. The age of the property shows, but that’s the beauty of it. Rooms are nice and spacious. Spa is absolutely amazing (thank you Anita!). But it still feels like it lacks that special service touch. Because of the pandemic, the hotel was empty, we were the only guests for 3 of the 4 nights that we were here. We booked 2 rooms, but one of the rooms had an awesome mold smell. We asked if we could switch rooms, and we were simply given the runaround with false promises. Housekeeping came and simply sprayed the room with chemicals, which made it even worse. Wifi is atrocious! On a separate note, we requested gluten free bread for breakfast every day the night before, and eventually they made it available on the last day, even though they promised to do so every day. Small things like these made the stay a little frustrating. That said, it is an amazing property and it was sad to see the place empty due to the pandemic. Please visit, and please tip generously! So many families have been severely impacted and face hardships, it’s the least we can do to help.
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Date of stay: March 2021Trip type: Travelled with family
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Response from Dorian ROQUE, Marketing at Samari Spa Resort
Responded Mar. 25, 2021
Dear guests, Thank you for taking the time to write about your recent experience at Samari Spa Resort. I'm sincerely sorry to hear that all your expectations weren't totally fulfilled. Actually the hotel is an ancient colonial-type and style, and we make sure on a daily basis that it remains clean, shinny, warm and welcoming for our lovely guests. Regarding the elements you mentionned that did not work, normally these kind of issues are taking care of promptly by our maintenance staff, but I'll investigate to make sure you haven't been left without attention. Likewise for tje restaurant requests you had and that were not fulfilled. We really look forward to welcoming you again to fulfill all your expectations this time. I remain in the meantime at your entire disposal for any further questions/needs you might have. Sincerely, Dorian ROQUE Director of Marketing & Communication of the Samari Spa Resort
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mlpa wrote a review Jan. 2021
NYC21 contributions16 helpful votes
The location and architecture of this hotel are breathtaking. You just cannot beat the view, and the pool/spa area is spacious an well-appointed. THINGS WE LOVED -The spa service. Katy from the spa is a gem. She was friendly and professional, and ensured that we had a relaxing, top-notch spa treatment. -Javier from the front desk. There was an important game on our first evening, and the only way to watch was online. Alas, the Internet connection was poor, so we were unable to access the game from our room. Javier went above and beyond by getting us set up in the karaoke bar, where they had a computer hooked up to the TV. We were able to watch the game and were profoundly appreciative of the amazing service. -The room was beautiful and comfy, not to mention quiet. THINGS THAT NEED IMPROVEMENT -The internet connection is poor and intermittent, which seems odd at a high-end property. -Biosafety: The two ladies that work the daytime front desk shift either do not wear masks, or they wear a flimsy, see-through plastic mouth shield that literally does absolutely nothing to protect from the virus. This seems odd, given that the rest of the staff (E.g. the servers) wear the appropriate KN95 masks and often a face shield on top of that. It is particularly worrying, since reception has contact with every single guest. -Food: The food can only be described as meh. I was expecting something tasty at such a nice property, but was disappointed. The last morning we were served some very questionable-looking cold cuts and cheese that seemed to have been defrosted. The bread was stale, and everyone had to eat the same thing for dinner, even though we had been told that we would be able to order a la carte. We would have been ok with that had the food been up to scratch, but it was barely average. -Cocktails: Expensive and leave much to be desired. A good mixologist is needed.
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: Ask for a room that is quiet and has lots of light.
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Response from Dorian ROQUE, Marketing at Samari Spa Resort
Responded Jan. 6, 2021
Dear guests, On behalf of the Samari Spa Resort team, we wish you and yours the very best for this new year and we thank you for your time to write a constructive review regarding your recent stay at our luxury Hotel, Spa & Resort. Regarding your comments about the Biosafety measures you experiencied with our staff at front desk, we actually have this kind of protective masks that are safe as well despite they may appear unsafe for their shape. They are totally approved by the Sanitary Autorities of the OMS and are recent, that's why you may have been a little bit surprised to see this new look. As for your comment about the internet connection, we have a high-speed connection due to the wide space of the property, and it's always working fine but it's possible to have a little bit of interference due to the satellite sometimes. Anyway, we will carefully review all our inernet network so everyting will be working perfectly next time you visit us. Finally, regarding the food choices and quality you mentionned at our gourmet restaurant, we are very careful with the freshness and quality of all the foods and ingredients, and we have an experienced Peruvian Chef that cook and prepare everything fresh on a daily basis in order to serve you the best dishes with the best savor possible. Thank you for your comment, we'll investigate what went wrong with your personnal experience at the restaurant this day. Having said that, we sincerely apologize for the little inconveniences you had, and we'll be very happy to welcome you again to assist you personally throughout your stay so it is an excellent one next time. We look forward to welcoming you again at Samari Spa Resort in a near future. Sincerely, Dorian ROQUE Director of Marketing & Communication
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Nascira R wrote a review Dec. 2020
1 contribution
The place is beautiful and the rooms are very nice but the service is not always kind. The person who greeted us and who recommended activities was very kind. She greeted us after every activity and was graceful. They gave us drinks (juice) on our arrival always. On the other hand, some of the staff and some policies were not. We asked for extra towels on our first night and the person in the reception emphatically said only one towel per day! He said we will get another towel tomorrow! When we were leaving to a recommended activity they said we should not take hotel towels and that they would give us other towels. Nonetheless, they were taking very long in the morning and while we were already in the bus, they said we should take the hotel towels from the rooms because they were not ready. We asked to use the pool and spa and reserved it for our group of 10. Because of Covid, they had a policy or 10 people at the same time. And when we got there, there were other people. The person from the spa was unkind and impatient with me when I mentioned we had reserved the place for 10 people and that there were others there. She said there is room for everyone! In the restaurant the food is well presented, but not very tasty and very little portions. The service is also not up to par with the price and the beautiful place. They should really improve the service so that tourists feel like they want to come back.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Dorian ROQUE, Marketing at Samari Spa Resort
Responded Dec. 29, 2020
Dear guests, we hope you are doing great. On behalf of the Samari Spa Resort team, I thank you for your time to write a constructive review regarding your recent stay at our luxury Hotel, Spa & Resort. Regarding your comment about the services you received from our staff during your stay, there must have been a misunderstanding especially regarding your extra towels request because we're always very happy to fulfill this kind of requirement. Anyway, we made sure there will not have further misunderstanding with you staff from front desk as sometimes, speaking in English could be a little bit confusing for recent trainees, despite all the training we provided them with. Likewise, we carried out an investigation with the person from the Spa who attended you the way you mentioned, to make sure this won't happen again. Last, but not least, regarding your comment about the lack of flavor and the size of the portions served in our gourmet restaurant, we always ensure the best quality and quantity for you guests so they can have great experiences from their stay. Maybe you were expecting more? Please feel free to let us know so we can custom and best fulfill your expectations next time, everyone's different, so the tastes and expectations. Having said that, we sincerely apologize for the little inconveniences you had, and we'll be very happy to welcome you again to assist you personally throughout your stay so it is an excellent one next time. We look forward to welcoming you again at Samari Spa Resort in a near future. Sincerely, Dorian ROQUE Guest Relations Manager
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Javier Lara wrote a review Oct. 2020
7 contributions
This was our honeymoon hotel where we spent two nights and three days. We ordered mint tea but service was poor. Unfortunately, bed sheets were not changed after the first night. Dinner was delicious but a bit too late. Chimney was lit but blankets were not offered to keep us warm.
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Date of stay: October 2020
Room Tip: jacuzzi, big bed, heater
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Response from Dorian ROQUE, Marketing at Samari Spa Resort
Responded Oct. 26, 2020
Dear guest, On the behalf of all the Samari Spa Resort team & family, we want to thank you very much for staying with us for your first time as part of your Honeymoon trip and for your compliments about our services and amenities! Our rooms are indeed very comfortable, our 5-acres gardens well taken care of and surrounded with beautiful nature and peacocks freely roaming in the property, and all our services and amenities are made for enjoying to the fullest a resting and memorable stay. As for your comments about the service, the bed sheets and the blankets, we're sincerely sorry to hear that and we'll review everything what happened with our staff to make sure next time your expectations will be totally fulfilled. Your opinion is very important for us, thanks again for sharing it to improve our services. We look forward to welcoming you again soon and with great pleasure. Sincerely, Dorian ROQUE Director of Communication & Marketing of Samari Spa Resort
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PRICE RANGE
US$188 - US$192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
samari hotel banos
LOCATION
EcuadorTungurahua ProvinceBanos
NUMBER OF ROOMS
37
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Frequently Asked Questions about Samari Spa Resort
Which popular attractions are close to Samari Spa Resort?
Nearby attractions include La Casa del Arbol (3.3 km), Church of the Virgin of the Holy Water (Nuestra Señora del Agua Santa) (1.4 km), and Las Piscinas de la Virgen (1.1 km).
What are some of the property amenities at Samari Spa Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Samari Spa Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Samari Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Samari Spa Resort?
Conveniently located restaurants include Sher E Punjab RINCON DE LA INDIA, Arepas To Go, and Alto Caribe Restaurant Bistrot.
Are there opportunities to exercise at Samari Spa Resort?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Samari Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Samari Spa Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Samari Spa Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Samari Spa Resort have any great views?
Yes, guests often enjoy the mountain view available here.