Cristina made us feel welcomed like a family member from the very beginning of our stay. Providing a great breakfast, laundry service, and accommodating us without hesitation. Additionally, Freddy provided transportation so we could grab dinner, coordinate with our tour guide, and go to the next city (almost six hours away) over the two days of our stay. Absolutely wonderful hosts!
Incredible service, we were so happy with our stay in the Santa Lucia hotel. They treated us like kings and queens. The breakfast was amazing and they guided us to the best activities in the city of Baños.
Came to Banos in June 2021 with my partner after leaving Quito. We booked Casa Santa Lucia after reading all of the amazing reviews and it surely did not disappoint! The hotel is a great family run business. Both Fredy and Cristina are amazing hosts and did everything they could to make our stay in Banos fun and cozy. Fredy speaks great English (which was helpful for us since our Spanish is not very good). Fredy was able to give us lots of good tips on where to go in Banos and also around Ecuador. They provided an excellent breakfast for a cheap fee. Just what we needed before heading out to our day’s adventure. Fredy always greeted us each night with a coffee as well while we were getting ready to head to dinner. Little caffeine boost we needed after a long day. The hotel is very very clean and has everything you will need for a stay in Banos. It is located in walking distance to all the bars and restaurants in Banos but far enough that you don’t hear any of the sounds coming from the Downtown area. We walked to the restaurants each night from the hotel and it took us about 10 minutes. The walk felt very safe but on the few occasions we wanted to be lazy, a taxi was only $1. The hotel is equipped with good wifi and Netflix and youtube on the tv. Fredy arranged tours for us as well that were perfect and showed us what Banos is all about. If you are looking for a quaint place that feels like family- this is it! I do not want to leave but I know that I will be back some day :)…
I recently had a chance to visit Banos De Agua and stayed at this quiet hostal. The staff were very attentive to all of my needs and the food was great, I have to say my favorite was their coffees. The location was great and there was plenty of activities to do within a short walk. The staff helped me book local trips for hiking and viewing the local waterfalls. They offer a taxi service to and from the airport for a good price and also to other destinations in Ecuador. I would definitely stay here again.
The hostal is located at 5 minutes walking from the centre of Banos in a quite street. The room was very comfortable (big beds, view on the volcano, clean, WiFi, tv with Netflix,...) The commons areas are clean and coffee & tea available for free. Freddy and his wife are very friendly and make sure that you will have a nice stay. Freddy is also a very good guide if you need one for a day tour. WE REALLY RECOMMEND. (JUNE 2021)