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Luna Volcan Adventure Spa

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Via a Runtun Km 6, Banos 180250 Ecuador
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Traveller (497)
Room & Suite (129)
Pool & Beach (55)
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About

#8 of 36 hotels in Banos
Location
Cleanliness
Service
Value
Travellers' Choice
Luna Volcán, Adventure SPA is a Romantic Hotel for couples, family or friends. It is located in Banos, 170 km (2,5 hours drive) from Quito, the capital of Ecuador, 300 km (5 hours drive) from Guayaquil and 62 km (1 hour drive) from the Amazon rainforest. The setting is unique, surrounded by mountains, 70 waterfalls and thermal water. Spring weather, with an average temperature of 17 - 25°C all year round, and some rainy days. Luna Runtun's 310 acres of unspoilt Andean forest are located on the oriental flank of the active Tungurahua volcano (5.016M), 400m above the charming town of Banos, gateway to the Amazon rainforest, surrounded by Sangay and Llanganates National Parks. Enjoy 25 adventure activities, 25 SPA treatments, 4 pools and jacuzzi with hot volcanic water, Restaurant, Cafe del Cielo with 34 varieties of coffee, rooms and Romantic Suites decorated exquisitely. Spectacular views!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness / spa changing rooms
Free breakfast
Game room
Hiking
Conference facilities
Parking
Wifi
Hot bath
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Horseback riding
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Laundry service
Ironing service
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Room features
Housekeeping
Private balcony
Safe
Bottled water
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mountain View
Languages Spoken
English, French, Spanish, Swedish
1037Reviews17Q+A84Room tips
Traveller rating
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Popular mentions
Don K wrote a review Jan. 2021
Atlanta, Georgia
We had a three-night stay here in one of the rooms that overlooked Baños. First off, the whole resort is very beautiful, well maintained, and well landscaped. We would love to return. The room itself was very nice looking, comfortable, and we certainly thought the overlooking view was stunning. Bed was comfortable. The bathroom had HEATED floors and that was a real treat. Unfortunately, getting the shower to be a mid-range temperature, instead of scalding hot and freeing cold, was difficult. The on-property hot springs were so wonderful, and so nice to be able to walk to them from our rooms in our bathrobes. The provided slippers aren't so useful, as they are hard to walk in over the steep walkways. It was nice to have the drinks provided to us while in the hot springs. We ordered food at the bar the last night, and it was okay, wouldn't do that again. Drinks were good though. Restaurant had good food, and the staff was extremely friendly. We got bored of the dinner options (being pescatarians, thus the pool dinner the last night), but the staff presented it well, with the top adherence to luxury service standards. Spa staff was very kind also, and gave great massages, mani/pedi, and facial. Well-run operation. Check-in and check-out staff were probably our least favorite, as they seemed a bit confused, and it didn't always go efficiently (cards not charging correctly, for example). Only downside of the resort was their adherence to COVID protocols. Rarely did I see a staff member on their own wearing a mask; it was always hastily put on as they saw us approaching. In the restaurant, they use these tiny little half face shields which don't even cover the nose. It was probably the most we were exposed to others' respiration in the past year, and it didn't feel good. In all of the places we stayed or visited in Ecuador, this was the one place where we felt the least COVID safe.
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Date of stay: January 2021
Location
Cleanliness
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1 Helpful vote
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Arturj1980 wrote a review Oct. 2020
Quito, Ecuador
The hotel has a great view and rooms are nice; sadly, that all the good things I can share. Two of the three restaurants on the premises are closed (which I can understand because of the pandemic). The one that's open had a very limited menu and quality was below average. The restaurant had no biosecurity measures and the capacity was at 100%. The pool was cold, when it is advertised that the temperature is above 30. Worst of all was customer service. We had our car parked in the premises and the following day the back window was smashed. Management didn't care at all: no apology note, no discounts, no reimburse, nothing! For a hotel that's $300 a night I expected much better. I DO NOT RECOMMEND STAYING HERE.
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Date of stay: October 2020
Cleanliness
Service
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1 Helpful vote
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David wrote a review Aug. 2020
Quito, Ecuador
The restaurant leaves a lot to be desired. First the service takes a long time to take orders and serve the dishes I had to wait up to 40 minutes for my dish to be served. The food is terrible, we asked for grilled salmon and after waiting for it for 40 minutes they served it to us but it was burned, when we complained to the waiter about the situation, he was able to tell us; that it is only the burned skin that the rest if we can eat, to which I replied that I was not going to pay 23 dollars for something burned when seeing my annoyance in a very bad way he changed the plate. While you eat at the restaurant, sweaty cyclists in their sports suits enter, their clothing was left on the table and they took off their shoes in the middle of the restaurant then they walked in socks all over the place that made more than one uncomfortable at the site but the staff did nothing to maintain the harmony and quality of the restaurant. I am diabetic and I requested a juice for breakfast without sugar but the waiter said that here they only serve with sugar, so I gave up and left the restaurant.
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Date of stay: August 2020Trip type: Travelled as a couple
1 Helpful vote
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amy1190 wrote a review Mar. 2020
Chiswick, United Kingdom
We didn’t stay here as guests but paid to use the spa. For $20 each, we had access to the pools and were also given towels and robes to use. The location is absolutely stunning and it felt like a very special experience. The staff were warm and friendly. We would give it 5 stars - but there were other guests playing music very loudly from their phones, while in the pool with us. From our experience this wouldn’t normally be allowed at a spa.
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Date of stay: March 2020Trip type: Travelled as a couple
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Sally M wrote a review Mar. 2020
I stayed two nights at the yoga suite at Luna Volcan. We arrived after finishing the three day Quilotoa hike, and because we were sore, tired, and looking for some pampering, this was the perfect place to stay. The location is unique with stunning views over Banos, and the pools are beautifully placed to capitalize on those views. We found the pools and jacuzzi to be the perfect way to spend a lazy day, very well maintained, temperature that varied from slightly heated to legitimately hot (not as hot as some springs or spas where you can really only spend 10 minutes, but still quite hot), and during the day, the place was empty and we could have a pool to ourselves. The room was quite nice, with a comfy bed, large floor to ceiling windows with nice views, a deck, and a very nice private jacuzzi that was equipped with bubble bath, toiletries, an outdoor shower, and its own phone (I imagine to call room service). Dinner and breakfast were included, and while the meals weren't spectacular, they were quite good for an all-inclusive type spot. Lots of selection, plenty of food, and good quality. Others complained of slow service; we didn't experience that. While there's a main restaurant that serves the most extensive menu, I really recommend checking out the more limited (but with longer hours) cafe, which has by far the best views of the entire property, jutting out dramatically over a cliff. All that said, this was a very expensive stay (for Ecuador) that markets itself as luxury and should be able to meet some pretty exacting expectations. In that context, I have some advice for the hotel and some "be aware ofs" for future travelers: - Although there were always people around, it seemed perpetually understaffed. When I arrived in early evening there was nobody at the front desk. There was a porter sitting around looking at his phone - after a couple minutes I asked him if anyone was here and he said yes, then a few minutes later I asked again and he finally went and tracked down the attendant to check me in. In the same way, you're supposed to check in at the pools to get towels, robes, and a locker key, but in the three times we showed up there was nobody on site. Similarly, the bar at the pool was manned by one overwhelmed bartender during the day. There were literally four people there, two of us hanging out in the pool, and another couple at a table. The table couple ordered appetizers, and when we went to get a couple beers, the attendant said he was too busy preparing the food and to come back in 15 minutes. We don't want to be difficult and so we agreed, but when we returned 15 minutes later and he again said he didn't have time for us, we invoked the name of the manager. His entire demeanor changed and he found the 20 seconds necessary to grab two beers out of the fridge, but still, doesn't seem up to a reasonable service standard. - There was another poor soul whose job was to enforce the bathing cap rule, which was entirely unenforceable because nobody wants to wear bathing caps in paradise. I know the owners know this, because in their promotional materials nobody is wearing a bathing cap. At one point there was somebody who seemed to be a travel blogger in the pool next to us; she spend more than an hour taking photos and selfies and nobody told her to put on a cap. Yet after she left, the bathing cap dude started coming around. I walked around for a while and there was never a time when more than 60 percent of people were wearing the caps, and later on in the evening they gave up completely. So why have this unenforceable and selectively-enforced rule? - We're paying $300+ a night at a spa hotel. Give us bathrobes in the room. The robes they had were pretty thin/rough and nothing special, but you had to go to the pools to get them and weren't supposed to wear them back to the room. - There were more cheesy touches that should be smoothed away at a place of this stature. One example is the placemats at all the tables - they're all chintzy paper ads for the different hotel packages. I don't need to be sold to while I'm eating at your establishment, give me a real placemat or nothing at all. Another cheap thing - the ceiling of the hotel room was painted in parts in star designs. They were pretty crude, but also cute and whimsical. But there had clearly been some other design or maybe big architectural moldings that were previously on the ceiling but had been removed, and that meant large swaths of the ceiling were unpainted and looked a bit like a construction zone. Again, a detail that doesn't really matter, but shows a lack of attention that really should be standard in this price range. - The bathroom was one of those designed so that when you shower, the entire room gets soaked (minus the toilet, which was in its own space). I guess it looks sleek, but why would you design a hotel bathroom this way? These are all pretty minor details that I wouldn't even bring up if the place didn't have so much potential and weren't marketed at such a high-end crowd. I would absolutely stay here again if I wanted to just relax and enjoy the facilities; if I were going to be more active in Banos and the surrounding area, I'd probably look for something more affordable and closer to town and just come to Luna Volcan as a day guest.
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Date of stay: February 2020
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3 Helpful votes
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PRICE RANGE
US$262 - US$315 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
luna runtun hotel banos
LOCATION
EcuadorTungurahua ProvinceBanos
NUMBER OF ROOMS
29
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Frequently Asked Questions about Luna Volcan Adventure Spa
Which popular attractions are close to Luna Volcan Adventure Spa?
Nearby attractions include Church of the Virgin of the Holy Water (Nuestra Señora del Agua Santa) (0.9 km), Las Piscinas de la Virgen (0.6 km), and Leprechuan Bar (1.1 km).
What are some of the property amenities at Luna Volcan Adventure Spa?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Luna Volcan Adventure Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Luna Volcan Adventure Spa?
Yes, free parking is available to guests.
What are some restaurants close to Luna Volcan Adventure Spa?
Conveniently located restaurants include Arepas To Go, Alto Caribe Restaurant Bistrot, and Arte Cafe & Te.
Are there opportunities to exercise at Luna Volcan Adventure Spa?
Yes, guests have access to a pool and locker rooms available in the fitness centre during their stay.
Is Luna Volcan Adventure Spa located near the city centre?
Yes, it is 0.4 km away from the centre of Banos.
Does Luna Volcan Adventure Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Luna Volcan Adventure Spa?
The staff speaks multiple languages, including English, Spanish, French, and Swedish.
Does Luna Volcan Adventure Spa have any great views?
Yes, guests often enjoy the mountain view available here.
Is Luna Volcan Adventure Spa accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.