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Hosteria Casa Giralda

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Av. El Salado, Banos 180250 Ecuador
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Traveller (27)
Room & Suite (18)
Pool & Beach (4)

About

#19 of 83 B&Bs / Inns in Banos
Location
Cleanliness
Service
Value
Get away from the City and find Casa Giralda located in one of the quiet sites in Baños de Agua Santa. A sanctuary that combines nature, splendid food, beatiful rooms and great service. All these make Casa Giralda your spot in Baños. Ideal for families, or big groups of friends, or perhaps that romantic weekend you are williing to have, all can be spent in here. Check for our Premium Suites that will give you preferent service.
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Property amenities
Free parking
Free internet
Pool
Sauna
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid wifi
Hot bath
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Non-smoking hotel
Laundry service
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Room features
Room service
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
74Reviews3Q+A4Room tips
Traveller rating
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Popular mentions
Oleg Baranovskyi wrote a review Apr. 2020
Casa Giralda is one of the best hotels in Banos. They have everything you need for a perfect stay: two spacious swimming pools, saunas, restaurant and even billiard and tennis tables! The property is located outside of the city which is great to be closer to nature. Rooms are big and clean, personnel - polite and helpfull. Totally recommendable!
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: nature + good views: rooms on the first floor are perfect
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2 Helpful votes
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Jhon M wrote a review Aug. 2019
Washington DC, District of Columbia
We came for a 3 night stay with our 3 kids. The rooms are small but enough to sleep. The service was great from many of the workers there, but the one in the day we were about to leave, changed my whole view on it. My kid fell in our way to the restaurant in the morning because their walkway is tiled, with no grip. Just walking... I fell also but not that hard. I took my kid to the front desk. Receptionist showed no urgency to help nor any empathy even though my son had a bloody bruise on his head and was screaming in pain. I told her what happened and her response was that “we been having a lot of complaints about it”. I asked her to help with some ice, she then told me to go back to the restaurant. With a screaming child, through the same walkway to the restaurant for ice. I would also write about the mediocre massage with latex gloves but i think this is enough for now.
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Date of stay: August 2019Trip type: Travelled with family
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Response from ElAndyEc, Director de Relaciones Públicas at Hosteria Casa Giralda
Responded Aug. 23, 2019
Thanks for you comment, We had already send formal apologies from our general manager about this big gap in one of our service associates, and we are taking the steps so this will never happen again. We are waiting, unfortunately for the climate to stop raining so we can resolve the issue of that slippery ramp, designed for wheelchairs but used by everyone. We are working on making the service better and your complaints will ensure that this issue will never happen again. About the massage, unfortunately the Baños City Council has just given the order that all massage and masseuse in the city of Baños should be given while wearing a thin latex glove. We are quite preoccupied about it and we are working with the tourism association to find out the reason for this crazy idea. We deeply apologize for this and we will work as much as we can to change the local politics for massages. Thanks
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ElaBizz wrote a review Mar. 2019
Montreal, Canada
We stay for 3 nights at the hotel. The rooms are small but did the job. Everything was clean. Comfortable beds, nice pillows. It was changing weather and we were comfortable even if one of the nights was cold. It does smell a bit humid but opening the windows does the job. The staff were super nice, went out of they way to answer all our questions and even baked a BDay cake as a surprise for one of our friend. Breakfast was good, we had special requests and they were nice enough to accommodate all of them. We did not eat at the restaurant beside our breakfast. We took tours at the front desk and had a great time doing them. You can walk down to the village or take a taxi: 2$ ride. We also went to the El Salado pool twice in our stay. Go early it gets crowed around 10-11am. Nice place with a few pools, hot tub made with natural stones and mineral water pool.
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Date of stay: March 2019Trip type: Travelled with friends
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Response from ElAndyEc, Director de Relaciones Públicas at Hosteria Casa Giralda
Responded Aug. 23, 2019
Thanks for the comments, We are glad that you enjoyed the changes made to our service and we are working on it so that customer service changes your stay experience. We are working on the bit humidity of the area, and if you feel a bit cold and nights please contact reception to get a heater or an extra blanket. We hope to see you again.
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John F wrote a review Nov. 2018
Picton, Canada
We recently returned from a month in Ecuador and spent four nights in Banos staying at the Casa Giralda. I had reasonably high hopes for this place but I must say I was disappointed. I purposely chose a place that was a little bit out of town on the hopes that it would be quiet and I would be able to get some sleep but this really didn't work out. On the first night there was music booming around the pool despite there being no one at all out there. One phone call and two trips to the front desk finally got the horrible music turned off at about 11pm. The next two nights were ok but on the last night there was a large group staying there and they partied long and loud. If you want to get a good nights sleep look elsewhere. The other issue was that we really had no hot water. We asked at the desk and one morning had about 30 seconds of hot water but basically it was four days of cold showers. For the price I expected better. The good news is that the hot springs is a short walk up the hill and we really enjoyed that. The front desk staff was also very helpful in their suggestions re things to do and see in Banos. Overall, not worth the price for too much noise.
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Date of stay: October 2018
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
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Response from Andres A, Propietario at Hosteria Casa Giralda
Responded Nov. 29, 2018
Hi thanks for your comment, Autorized parties in our place are all done at 12:00. However there are always guests that think that they have all the space for themselves and can party hard without concern, we manage them as much as we can but. Pool music finishes at 9:30 pm and that is stated in every information of the place. If you want a quiet place we recommend to ask for a room far away from the pool music. However it is ambiental music based on the Putumayo collection so it won't be a party. Thanks for the comment for the staff, i will pass the comment on Cheers and we hope in you next trip to tell us you want a room far away from the pool so you won't hear anything.
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Teasdale-Utah wrote a review Nov. 2018
United States
Rooms are tiny and run down. The staff had to come to get our hot water working. The staff at the front desk were very helpful and friendly. This was the highlight of the hotel. The breakfast was decent and the staff were nice.
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Date of stay: October 2018
Value
Service
Sleep Quality
Trip type: Travelled with family
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PRICE RANGE
US$46 - US$136 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Casa Giralda
LOCATION
EcuadorTungurahua ProvinceBanos
NUMBER OF ROOMS
43
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Frequently Asked Questions about Hosteria Casa Giralda
Which popular attractions are close to Hosteria Casa Giralda?
Nearby attractions include Church of the Virgin of the Holy Water (Nuestra Señora del Agua Santa) (1.2 km), Zoologico de San Martin (0.8 km), and Leprechuan Bar (1.1 km).
What are some of the property amenities at Hosteria Casa Giralda?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
What food & drink options are available at Hosteria Casa Giralda?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hosteria Casa Giralda?
Yes, free parking is available to guests.
What are some restaurants close to Hosteria Casa Giralda?
Conveniently located restaurants include Sher E Punjab RINCON DE LA INDIA, Arepas To Go, and Alto Caribe Restaurant Bistrot.
Are there opportunities to exercise at Hosteria Casa Giralda?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Hosteria Casa Giralda have an airport shuttle?
Yes, Hosteria Casa Giralda offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hosteria Casa Giralda?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hosteria Casa Giralda offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.