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My husband and I stayed here twice in a month, one night each, to get medical treatment across the border. The front desk staff were very nice and courteous. Both times they asked us which floor we would like, which is very nice. We prefer...More
Response from Ariana M, Front Office Manager at Holiday Inn Express NogalesResponded 1 week ago
Thank for taking the time to share your experience with us. We are more than glad to hear your stay with us was great. Our team works hard to provide the best customer service to our guests and we are happy to see...More
We stayed here one night in late February. This is a very nice building and the staff is friendly. However, it was well below expectations. The pool was cold and couldn't be used. Breakfast was missing some Holiday Inn regular items like Biscuits and Gravy....More
Thank Ed J
Response from Ariana M, Front Office Manager at Holiday Inn Express NogalesResponded 5 April 2018
Thank you for taking the time to review our hotel. We appreciate the feedback in regards to our building and staff. We are however, saddened to hear about your breakfast and pool experience as that is not what we want our guest to...More
If you book a HIE you usually know what you get, and that is the case here. The rooms are very spacious, typical HIE rooms. The TV was way too small for the room. The A/C worked well and was surprisingly quiet. We had a...More
2 Thank akschalke04
Response from Ariana M, Front Office Manager at Holiday Inn Express NogalesResponded 27 November 2017
Thank you for taking the time to share your recent experience with us. We apologize that our breakfast was not of your liking .We take guest feedback, both positive and negative, into account as it helps us improve the guest experience day by...More
Utilized this location for daily business access to Nogales, Mexico.
Clean and quiet.
Breakfast with room.
Breakfast selection varied with options.
In room refrigerator and microwave
Inadequate lighting around exterior
Difficult room numbering
Small exercise area.
Response from Ariana M, Front Office Manager at Holiday Inn Express NogalesResponded 9 October 2017
Thank you for taking the time to review your recent stay with us. We appreciate your positive feedback about our property and will utilize your comments to help improve the guest experience. We appreciate your loyalty and we hope to welcome you back...More
I am not the typical hotel guest as I am a hotelier. This was not my first choice to stay but the hotel I normally stay at was full. The first negative experience was at check in when the desk clerk announced my room number...More
Response from Ariana M, Front Office Manager at Holiday Inn Express NogalesResponded 27 August 2017
I would like to start off by apologizing for the recent experience you had during your stay at our property. We strive to always provide the best experience to our guest while staying with us and on this time we failed to meet...More