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Sanctuary Camelback Mountain

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1,473 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Camelback Mountain
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Showing 1,457: English reviews
Newton, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 September 2014

I traveled here with my adult daughter for 4 days of R and R. The hotel and grounds are beautiful but we did have some issues during our stay. We arrived prior to the check-in time of 4 p.m. and were warmly welcomed to use the pool. Our room, however, was not what we were promised by the Reservation Agent... More 

Helpful?
Thank PathGirlBoston
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to provide us feedback about your recent experience. Please accept our apology for the mix up with your reservation. We appreciate your feedback about the rooms and are working on a redesign based on our guest’s feedback. We are delighted to hear you both had a fantastic spa experience. It sounds... More 

Chicago, Illinois
1 review
Reviewed 17 September 2014

We stayed at the Casa Montana from September 11-14. It was an amazing experience. The staff was very friendly and helpful and the resort was simply beautiful. When we did experience a few problems, the manager met them with grace and the hospitality you would expect from this type of resort. The high level of customer service surpassed the problems... More 

Helpful?
Thank mpc939
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review about your recent stay. We are delighted to hear that you had a fantastic vacation. We are glad to hear that our staff took excellent care of you and that we were able to help solve any issues that arose during your stay. Thank you again for... More 

Nashville, Tennessee
Level Contributor
362 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 10 September 2014

I spent a weekend here recently with some girlfriends for a 40th birthday and we were in love with this resort! From the moment arrived until the moment we left, the staff were super friendly and attentive to all of our needs. The layout of the resort is beautiful, the views are spectacular and the design is wonderful. The pool... More 

Helpful?
1 Thank bucks17
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to celebrate such a special occasion with us here at Sanctuary. We are always honored when we get to play a part in our guest’s celebrations. We are delighted to hear that you had a fantastic trip from the moment you arrived. It sounds like our staff took excellent care of you throughout your stay, which... More 

Aruba
Level Contributor
124 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 September 2014

From the moment we arrived, until the moment we left, this resort was amazing. Check in was flawless, bell service to our suite in the golf cart was fast and the Spa suite was more then we could have asked for, not only was the suite spacious and equipped with all amenities, the Spa was literally a few steps away.... More 

Helpful?
Thank IpscLady
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay at Sanctuary and taking the time review your experience. We are delighted to hear you had such a wonderful and memorable trip. We are very happy to hear you loved your room and that our staff took such great care of you throughout your stay. It sounds like you took full advantage of what... More 

Whitby, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 September 2014

My first trip to Arizona! It was an amazing experience. The staff were incredibly friendly and the service was outstanding. Our view from our room was perfect and the room itself was elegantly decorated. There was more than enough room for 3 travelling ladies. Our spa treatments were very relaxing and the atmosphere of absolute luxury. I would highly recommend... More 

Helpful?
Thank virginia L
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing Sanctuary and taking the time to write a review about your experience. We are glad we were able to make your first visit to Arizona a wonderful one. It sounds like you had a fantastic time throughout your stay. We are happy to hear you were able to take advantage of our spa and that our... More 

2 reviews
Reviewed 6 September 2014

Sanctuary is one of this traveling couple's favorites! The staff is A+: Kumi and Natasha at Elements - Tony and Christopher at the Jade Bar - and the entire staff at the 'infinity pool'. Attention to detail in every aspect! We will stay no where else in Paradise Valley!

Helpful?
Thank Ncioriani1
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for taking the time to review your recent visit. We are delighted to hear the staff helped make your stay that much more special. We know that excellent staff and personalized service are essential to a wonderful luxury resort experience and we are glad to hear we lived up to those standards. Thank you again for choosing Sanctuary... More 

Chicago
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 September 2014

We went to Sanctuary this year for our annual Anniversary trip and had a fantastic time! We were there for 9 days! The views, the casitas, and especially the customer service was outstanding! The Jade Bar was fantastic and we were in there almost every day. I had several treatments at the spa, and my husband took advantage of the... More 

Helpful?
1 Thank bdbishop
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to celebrate your Anniversary with us here at Sanctuary. We are elated to hear you had such a wonderful trip. We are glad you enjoyed the views and the room and had a chance to experience jade bar and the spa. Thank you for your kind words about our staff. We are very glad to hear... More 

New Lenox, Illinois
1 review
Reviewed 3 September 2014

This hotel is absoultely beautiful and the service is outstanding. We stayed in one of the Mountainview Suites, and it was amazing!! We didn't have one drink or entree that we didn't fully enjoy, and the staff goes above and beyond to make you feel welcome. We will definitely be going back!!

Helpful?
Thank MEOJRC
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you for choosing to stay at sanctuary for your most recent visit. We are delighted you had such a wonderful time. We always want our guests to have a fantastic experience from start to finish, which it sounds like you did. Thank you for all the wonderful things you had to say about our staff and resort. We really... More 

New York City, New York
Level Contributor
464 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 2 September 2014 via mobile

Perfect place to spend a long weekend. Everything is perfection. Right from the minute you drive up and are greeted by the bell desk. Located right under the mountain it offers a great pool, fitness facilities and bar and restaurant.

Helpful?
Thank martynsnook
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you so much for choosing Sanctuary for your recent visit to Arizona. We are delighted to hear you had such a wonderful weekend. It sounds like you took full advantage of what we offer here at the resort, which we always love to hear. Thank you very much for you kind words about our resort and we hope to... More 

Round Rock, Texas
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 September 2014

Just returned home and decided to take a couple of friends, otherwise a "Girls Weekend" . Again, the staff, Bell men, concierge and food exceeded my expectations. Kimberly our waitress at breakfast made the morning coffee just that more special with her professional and friendly personality. My friends normally take vacations to Florida and Mexico but decided that this is... More 

Helpful?
Thank Cynthia K
Steven L, Guest Relations Manager at Sanctuary Camelback Mountain, responded to this review

Thank you so much for taking the time to review your recent stay with us. There is no greater compliment for us than when our guests choose to return, let alone for a fourth time. We are delighted to hear this stay was just as wonderful as all your previous visits. Thank you so much for your kind words about... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Elements at Sanctuary Camelback Mountain
Elements at Sanctuary Camelback Mountain
Cuisines: American, Contemporary
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Discover your sanctuary at the best Arizona resort...a luxury boutique hideaway on Camelback Mountain. Overlooking the spectacular views of Paradise Valley, relax in a mountainside or spa casita. Retreat to Sanctuary Spa for Asian-inspired treatments and exhilarating classes. Taste the award-winning cuisine of elements' by Food Network star Chef Beau MacMillan. Savor the sunset at jade bar or on edge, raising the bar for happy hour. Play tennis or hike in a fabulous setting, lounge by the infinity-edge pool, or indulge in Scottsdale's hottest shopping, cultural attractions and championship golf just minutes away. ... more   less 

Additional Information about Sanctuary Camelback Mountain

Address: 5700 E McDonald Dr, Paradise Valley, AZ 85253-5218
Region: United States > Arizona > Central Arizona > Paradise Valley
Price Range: $561 - $1,165 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Camelback Mountain 5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Sanctuary Camelback Mountain Hotel Paradise Valley
Sanctuary Camelback Mountain Paradise Valley
Hotel Style:
#1 Family Hotel in Paradise Valley
#1 Romantic Hotel in Paradise Valley
#1 Spa Hotel in Paradise Valley
#1 Business Hotel in Paradise Valley
#1 Luxury Hotel in Paradise Valley
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Camelback Mountain staff and other travellers.
4 questions
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San Jose, CA
Parlin, New Jersey
1 month ago
GFW
3 months ago

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Questions? Get answers from Sanctuary Camelback Mountain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain Suite with view of Camelback Mountain”
 of 5 bubbles musessong, 28 Nov 2016 | Read review
“Mountainside Casita and Spa Suites are the best”
 of 5 bubbles , 25 Oct 2016 | Read review
“All rooms offer a nice view. Spa rooms are especially nice.”
 of 5 bubbles Suddrethks, 24 Oct 2016 | Read review
“I don't think they have any bad rooms!”
 of 5 bubbles GOmaha, 24 Oct 2016 | Read review
“Spa rooms can be booked close in to the spa and pool. If you are have limited mobility ask to be close in.”
 of 5 bubbles Barbgram, 20 Oct 2016 | Read review
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