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Extended Stay America - Phoenix - Biltmore

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Extended Stay America - Phoenix - Biltmore
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43 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Denver, Colorado
Reviewed 3 days ago NEW

Stayed here for a work visit because it was close to meeting location. Rooms were clean, but that's about it. Noisy place, crying cats and kids. Strange smell in hallway and rooms so had to run air conditioner, with fan, entire night. Uncomfortable and squeaky beds and pillows. Breakfast is oatmeal, bagged muffins and granola bars. Not what I was...

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Helpful?
Thank New2Colorado
Montreal, Quebec, Canada
Reviewed 3 weeks ago

Stayed for 2 nights. I was really impressed with what they offer and how they cater to the independent traveler. The checkin and front desk didn't really feel like a standard hotel and the services are pretty minimal, but not lacking. I would describe this place as having a hostel feel with a fancy room, but it was perfect for...

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Helpful?
Thank Thomas B
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We appreciate you taking the time to share your experience. It is great know how pleased you were with the condition and quality of your room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 4 weeks ago

I really felt at home at the Phoenix-Biltmore Extended Stay America. Realy relaxing in peace and comfort. That was my intention, to relax in peace and still be able to be myself. Yep, my batteries were really uploaded by the time i went back home...;-) The staff is super friendly refreshing and very efficient. You can ask them anything, they...

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Helpful?
Thank ,Agnes V
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

It is so rewarding to read how well your stay was at our hotel. Reading the high-quality customer service you were shown is satisfying. We are also glad to read that you valued our accommodations and the peaceful atmosphere so much that you would stay with us again. Once more, thank you for posting your review. We look forward to...

Kennebunks, Maine
Reviewed 4 weeks ago

The problems I have with this is that it is supposed to be xtended stay. They didnt have one item or utensil in the kitchen, you had to rent/buy them separately. Also, the breakfast was preservative laden plastic wrapped muffins or granola bars, Thats it! We arrived at 3am after a long and harrowing flight, I was sick the next...

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Thank lilac_gs
Albuquerque, New Mexico
Reviewed 2 November 2016

I enjoyed my stay here and found the rooms to be very nice (I had a queen size bed on the third floor). It was quiet with no noise from neighboring rooms. Good A/C unit in my room. The kitchen worked out great but I only used the refrigerator and microwave. Their morning coffee (two caffeinated choices) was great. Took...

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Helpful?
Thank Fred J
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

The team and I appreciate you remarks. It is great to see that our room accommodations where to your liking and that the fully equipped kitchen was beneficial. We are also glad to read that you would stay with us again. The staff and I would like to thank you again for posting your review. We look forward to welcoming...

phoenix, az
Reviewed 24 October 2016

Pleased with decor, kitchen, cable TV selection, wi-fi, clean, feeling of security. Will definitively be back for longer stays. Desk employees all very efficient and fun to interact with. It appears their business model is for more than one night stays. So...although a coffee maker is in the room...bring your own coffee. Complimentary coffee is available in the lobby. Other...

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Helpful?
Thank tjaz1
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to share your experience. It is great to see you valued the amenities provided during your stay and how helpful our staff was. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 16 October 2016 via mobile

This hotel is infested with bugs. I don't even know what type of bugs they are. But they are everywhere. They are all in the rooms. They are in the bed. They are in the refrigerator. Even when I asked for fresh towels they were in between the towels. There are water stains all over the ceiling and all over...

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2Thank Kimberly S
Reviewed 6 September 2016

I would absolutely not recommend this hotel. We frequent Extended Stay America Hotels quite often, as we are a family of 3 and the accommodations are usually comfortable, clean and affordable. Extremely disappointed with this location and level of cleanliness and customer service. Upon arrival, we were told the computer system was down and they were unable to check us...

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Thank Kelly M
Las Vegas, Nevada
Reviewed 23 August 2016

The hotel was very clean and quiet and the hotel staff was very friendly. I had a very quick check in an check out. My room was super nice and very clean. The hotel was very quiet at all hours of the day, I had a great nights sleep. I highly recommend staying at this hotel!

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Thank ericpulizzano
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

We would like to thank you for writing a review and for choosing to stay with us. I am more than pleased to see you found your clean, comfortable room and our attentive staff memorable. It is also great to know your check in and our was seamless, in addition to you have a peaceful rest. Thank you again for...

Reviewed 2 August 2016

Stayed here while family member was in the hospital, went out of there way to accommodate me, rooms were clean cool and comfortable. they have a hospital rate thats more than fare, free hospital shuttle.

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Helpful?
Thank Jim J
Manager_11525, Manager at Extended Stay America - Phoenix - Biltmore, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your clean, comfortable room and the service you received during your stay with us. We strive to provide all guests with a "home away from home" experience, and I'm happy to know we met that goal with your stay. Thank you...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Phoenix - Biltmore

Address: 5235 N 16th St, Phoenix, AZ 85016-3201 (Formerly Extended Stay Deluxe)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $100 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Biltmore 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
Extended Stay America - Phoenix - Biltmore Arizona
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“might want to ask for a room on the pool side.”
 of 5 bubbles ThomasB744, 13 Nov 2016 | Read review
“Street side hearing all cars driving. Other side is very quite”
 of 5 bubbles 901agnesv, 9 Nov 2016 | Read review
“Top floor (third) for quiet rooms and facing the pool.”
  • Sitting area in my room.
  • Queen size bed in my room that was very comfortable.
  • Bathroom of my room.
 of 5 bubbles 84fredj, 2 Nov 2016 | Read review
“Be conscious of distance of your room to the elevator if any mobility challenges.”
 of 5 bubbles tjaz1, 24 Oct 2016 | Read review
“Clean Quiet Rooms”
 of 5 bubbles ericpulizzano, 23 Aug 2016 | Read review
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