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Extended Stay America - Phoenix - Biltmore

Traveller (4)
Room & Suite (18)
Dining (1)
Overview
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5235 N 16th St, Phoenix, AZ 85016-3201 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Phoenix - Biltmore
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Rooms
Feb. 3Feb. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (86)
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1 - 5 of 85 reviews
Reviewed November 30, 2018

Walked into room 138 and it had a stench that I could not identify. No idea why I didn't ask for a different room, other than that during the course of my stay in Phoenix, I was rarely in it. It smelled like someone with...More

Date of stay: November 2018
Thank jdjr1234
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded December 1, 2018

Please accept our sincerest apologies for the cleanliness issue you encountered during your stay with us and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure...More

Hotel's Favourite
Reviewed November 16, 2018 via mobile

By far the best Extended Stay America! As you check in expect a warm welcome from Manager Jim Banucca. Clean, quiet and safe hotel close to major shopping and freeways. Spacious rooms equipped with kitchenette and pots, pans and utensils. Indoor laundromat to keep you...More

Date of stay: November 2018
Thank buenavi
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded November 17, 2018

Thank you for the 5-star review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you...More

Reviewed November 21, 2018

Using the Hotel.com website, I found the Biltmore location in Phoenix. My criteria were simple: A hotel room with 2 queen beds and free breakfast for about $100 per night. The search results showed that the Biltmore was somewhat less expensive than competing hotels, it...More

Date of stay: November 2018
Thank nocturnal95
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded November 21, 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we...More

Reviewed October 16, 2018

And not in a good way. Checked in and were given the spiel about the hotel being a non smoking room. First room we checked into, room 212 previous guest thought that if they smoked in the bathroom with the exhaust fan on that then...More

Date of stay: October 2018
Thank TravelingRt66
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded October 17, 2018

Thank you for posting a review of your stay. Please accept our apologies for the cleanliness issue you experienced in your initial room. We have shared your feedback with our housekeeping team, and we have taken actions to ensure that we do not repeat these...More

Reviewed August 27, 2018 via mobile

Our air conditioning unit went out and the temperature in Phoenix was 110 so we had to find an inexpensive place to stay. This hotel is truly no frills. Did not have dishes and pots and pans as advertised. There was duct tape on the...More

Date of stay: August 2018
1  Thank 490dianek
Response from 00esa, Manager at Extended Stay America - Phoenix - BiltmoreResponded August 27, 2018

Diane, thank you for being our guest. Although we are happy overall you had a pleasant stay, we are sorry you were disappointed with our in-room amenities. Kitchenware for your use is kept at the front desk to ensure cleanliness, and our team gladly delivers...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Hot Tub
Laundry Service
Microwave
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Beachfront
Restaurant
Bar/Lounge
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
113
Price range
US$80 - US$208 (Based on Average Rates for a Standard Room)
Formerly known as
Extended Stay Deluxe
Also Known As
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
,
Phoenix Extended Stay
,
Extended Stay Phoenix
,
Extended Stay America - Phoenix - Biltmore Arizona
Location
United States > Arizona > Central Arizona > Phoenix
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Number of rooms
113
Price range
US$80 - US$208 (Based on Average Rates for a Standard Room)
Formerly known as
Extended Stay Deluxe
Also Known As
Extended Stay Deluxe Phoenix/Biltmore Hotel Phoenix
,
Phoenix Extended Stay
,
Extended Stay Phoenix
,
Extended Stay America - Phoenix - Biltmore Arizona
Location
United States > Arizona > Central Arizona > Phoenix
Photos
Traveller (4)
Room & Suite (18)
Dining (1)
Pool & Beach (1)
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Questions & Answers
Ask a question
Wisconsintraveler57
January 11, 2017|
AnswerShow all 2 answers
Response from Thomas B | Reviewed this property |
yeah it was coffee, muffins and oatmeal in envelopes with hot water and spoons. I didn't see any fruit when I was there.
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Room Tips
"Pool is located in the right location and has little impact on rooms"
K1772UQjohnp
Apr. 2, 2017
Read review
"If you smoke or have pet, ask for ground floor. Construction is going on the south side of the hotel. This..."
rclayr
Mar. 6, 2017
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"Third floor is quietest. Elevator is fast."
carmenr85
Jan. 6, 2017
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"might want to ask for a room on the pool side."
ThomasB744
Nov. 13, 2016
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