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Sheraton Grand Phoenix

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#20 of 173 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
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1,480 Reviews from our TripAdvisor Community

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Showing 1,429: English reviews
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

If you are looking for a reliable hotel with a good parking situation in the Phoenix area - this hotel fits the bill. Rooms are a nice size and the lobby has lots of room for meeting and working. Great central location and staff is very nice. There was not a concierge on staff the night we stayed there but... More 

Helpful?
Thank Sara S
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Sara, We are delighted to hear that based on your first experience here that you would return and stay again should your business bring you back to Phoenix - we look forward to welcoming you back. Thank you for providing some feedback about your recent visit; we are happy to know that you found our staff to be helpful.... More 

Ames, Iowa
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago

The room had two queen sized beds that were exceedingly comfortable, in fact the most comfortable hotel bed we have ever experienced. In addition it had a fridge and a safe. A microwave would have been handy too. The bathroom was very clean, and maybe due to remodeling, the bathroom had no counter space on which to put my toiletries.... More 

Helpful?
Thank Louisa T
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are glad that you had a pleasant and comfortable stay here; we do appreciate the time you took to provide us with some feedback about your experience. We love receiving feedback from our valued guests. We know you have many choices for hotels when you travel and we genuinely thank you for choosing to stay with us. We hope... More 

Tucson, United States
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

Was here for a conference and was overwhelmed by so much: 1) easy access from highway, accessible self-parking, restaurants, entertainment, even movie theater within walking distance; 2) efficient and accommodating check-in staff, wonderfully helpful and reliable bellmen, friendly wait-staff, dedicated cleaners; 3) beautiful lobby, with restaurant, lobby bar, coffee/sandwich/ice-cream shop, gift shop; 4) plenty of elevators, and they were fast;... More 

Helpful?
Thank Juleen E
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Your kind comments were greatly appreciated. We'll definitely celebrate them with all of our staff. Thank you for letting us know about your experience here and we'll be just as enthusiastic about welcoming you back! Warm regards, Executive Management More 

Danvers, Massachusetts
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

My room was unvacuumed prior to arrival. I found 3 large toenail clippings on the rug. Had to clean my toilet with germicide when I lifted the seat it was apparent it hadn't been touched. I find great inconsistencies with Sheraton Properties. I had a much cleaner room at the Renaissance nearby. The lack of attention to cleanliness has already... More 

Helpful?
1 Thank Mary T
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are so sorry. We would have loved an opportunity to make things right for you while you were in-house but obviously that is at your discretion. That lack of focus will not happen again. Kind regards Executive Management More 

Los Angeles
Level Contributor
107 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 2 weeks ago via mobile

Another conference and the expectation of mediocrity, completely defied and vastly surpassed by this gem of a business hotel! Everything was perfect - the room, the amenities, the service, the staff - unreal. Bedding was comfortable, bed exactly right, bathroom was functional and modern; I requested robe, slippers, toothpaste and shower cap - all materialized within 10 minutes. The conference... More 

Helpful?
Thank xtacine
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are very pleased that we exceeded your expectations on all levels during your recent stay. We thank you for letting us know about your experience here, and for telling your fellow travelers as well. We will look forward to the day when we can say to you, "Welcome Home" Warm regards, Executive Management More 

San Francisco, California
Level Contributor
80 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 weeks ago

Feels a lot like a convention center hotel and was nothing special. Location is terrific as it is with walking distance to the ball park and the Suns arena in downtown. Place was massive and I didn't feel the love when I was checking in with the receptionist even though I am a gold member.

Helpful?
Thank dragonfly129
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Our apologies that the respect and appreciation that we have for our Gold members was not transparent when you arrived here. We do indeed recognize your loyalty and we are aware that you have other hotel choices, but have continued to choose our hotels. That will always be greatly appreciated. We are a large hotel, but never too large to... More 

Riyadh Province, Saudi Arabia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

I love Sheraton hotel. The brand is well known. I stayed for two days. The hotel is not cheap but will make you happy in term of comfort and cleanness. staff are very good. I asked for free internet at registration and the receptionist made it happen. He signed me up for some thing for free and I got free... More 

Helpful?
Thank Balrf
Nic_PHX, Exectuive Management at Sheraton Grand Phoenix, responded to this review

We love that you love Sheratons. Thank you for your loyalty to our brand; it inspires us to continue to provide the very best amenities and service to our guests, because they expect it and they also deserve it! Thank you for your continued support and please know that your business is never taken for granted. Warm regards, Executive Management More 

Rancho Cucamonga, California
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 2 weeks ago

I stayed at Sheraton Grand Phoenix for 4 nights. It is located right next to the convention center as well as many eating places. Rooms are big and clean. Fitness center is very nice and it is open 24 hours. Lobby bar is open late. Highly recommend for business and family visits.

Helpful?
Thank jawa13
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Your recommendation means a lot to us and we thank you for it and for your business. We look forward to welcoming you here for either a business or a leisure stay in the future. Warm regards, Executive Management More 

Tucson, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

We had two rooms with an adjoining door. Very soundproof, in our room we were in bed asleep by 11pm each night. The younger set next door partied all night, but we never heard them. Air conditioning was very good. Hot tub big and pool not too cold. The hotel restaurant was overpriced but several restaurants to walk to right... More 

Helpful?
Thank Emma-JeanneCatherine
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We're pleased that you had such an enjoyable experience here and that you found our staff to be helpful and attentive to your needs. We'll be ready to welcome you back again next year! Warm regards, Executive Management More 

Olathe, KS
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 weeks ago via mobile

I was in town for a conference and brought my spouse and two kids along. We were on an SPG preferred guest floor (24), and the room was a decent size, with comfortable beds. The bathroom was fine, though I found the aerator that is on the bathroom sink faucet annoying as it causes water to spray out of the... More 

Helpful?
Thank TCU_2003
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

How grand that the whole family could enjoy some time together while you were able to mix business with pleasure. We hope that you will choose us again for either a business or leisure stay, and we stand ready to welcome you back for either/or occasion. Thank you again for your business and your feedback; both mean a lot to... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $141 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
TripAdvisor is proud to partner with Starwood, Hotels.com, Booking.com, Cancelon, Odigeo, Orbitz, Travelocity, Expedia, Priceline and Jetsetter so you can book your Sheraton Grand Phoenix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
1 month ago
San Diego, California
3 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask and they will make it happen”
 of 5 bubbles Balrf, 16 Nov 2016 | Read review
“Within walking distance of all major downtown attractions. 5 minute walk to convention center.”
 of 5 bubbles O8478NDbillm, 10 Nov 2016 | Read review
“club level floor they are quiter and larger, breakfast is included daily and snacks in the club lounge which is on the 28th floor”
 of 5 bubbles 551kat, 23 Oct 2016 | Read review
“High floor”
 of 5 bubbles Lynnesjackson, 17 Oct 2016 | Read review
“Any upper floor.”
 of 5 bubbles Davidtw41, 5 Oct 2016 | Read review
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