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Sheraton Grand Phoenix

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#19 of 173 Hotels in Phoenix
Certificate of Excellence
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Sheraton Grand Phoenix
Sheraton Grand Phoenix
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1,534 Reviews from our TripAdvisor Community

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Showing 1,483: English reviews
Reviewed 14 February 2017

The staff was helpful and friendly. The room was clean, however, the room developed an unpleasant smell that had originally been masked by a spray when we first checked in. The towels were threadbare. For the quality of room and location, it was quite overpriced. It is located in downtown Phoenix, which is utterly deserted day and night. There is...

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Helpful?
Thank Michael S
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Dear Michael, We are so sorry that you were not pleased with your guestroom and would have loved an opportunity to have made things right for you while you were in-house with us. Missed opportunity on our part... Of course we feel that our team and our hotel can provide better than an "adequate" stay for our valued guests and...

Chula Vista, California
Reviewed 14 February 2017

Starting with the Lobby the hotel is bright and spacious. Our receptionist Zac was very pleasant and offer help with dinner plans. The room was clean and the bed was comfortable. Rose, my room attendant during my stay, left a very nice hand written note asking if I needed anything else during my stay.

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Helpful?
1Thank janneen1
Nic_PHX, Executive management at Sheraton Grand Phoenix, responded to this review

We're thrilled that your experience here was exceptional, and we understand and will also certainly celebrate, the comments that you made about both Zach in guest service and Rose in housekeeping - 2 members of our team about whom we hear many compliments. We are glad that they also connected with you and made your stay even better. Thank you...

Reviewed 13 February 2017 via mobile

The staff was prepared and professional considering the amount of folks that arrived. My only issue was dealing with the elevators and security. The room keys were hit and miss at times and frustrating when you had your hands full. The bar was well stocked and the staff were hustling.

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Helpful?
Thank John S
Nic_PHX, Executive management at Sheraton Grand Phoenix, responded to this review

Dear John, We apologize that you found the elevator key cards to be an issue during your stay and we've made the appropriate leaders aware of your feedback. Thank you so much for taking the time to provide this feedback...we know it serves to improve hotel operations and for that, we are grateful to hear about it. We enjoyed having...

Columbia, Missouri
Reviewed 13 February 2017

Disclaimer: I didn't actually stay there because all the rooms were booked. However, I was there for a conference. If the sleeping rooms are as nice as the rest of the hotel, then I'm sure you will enjoy it. This hotel has a lot of amenities and is located within walking distance of tons of things to do.

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Helpful?
Thank Kelly B
Nic_PHX, Executive management at Sheraton Grand Phoenix, responded to this review

Well, no two ways about it, you will just HAVE to stay here now. We would love to have you and feel confident that you would enjoy your stay. Let us know when we should get ready to welcome you here! Warm regards, Executive Management

Milpitas, California
Reviewed 13 February 2017

I knew I would like this hotel from the very start. The Sheraton knew there would be a big crowd arriving on this Saturday so not only was there someone directing the line and someone else serving water with fresh lemons, but there was also a big candy bar set up for serving yourself up a whole bowl full of...

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Helpful?
Thank Christyinca
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We're delighted that you enjoyed the candy station upon arrival and that it made any wait time you experienced a bit more enjoyable. Thank you for recognizing Katie's exceptional service at the front desk. Our staff does take customer service to heart and your kind comments are greatly appreciated. Thank you for choosing us for your conference! Warm regards, Executive...

Estero, Florida
Reviewed 11 February 2017 via mobile

The hotel was so nice and clean and staff was very outgoing and friendly. The amenities were good and close to some local restaurants as well as shopping. The 11:30 had the best bloody Mary's I have ever had . You will not go wrong staying at the hotel. .

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Helpful?
Thank ballen326
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We are glad to hear that you found our staff to be friendly and helpful during your stay, as customer care is among our top priorities here at the Sheraton Grand Phoenix. We hope you will think of us for either business or leisure for a future stay and we look forward to welcoming you back. Thank you for recommending...

Milford, Pennsylvania
Reviewed 10 February 2017

We came here on business. Very clean and comfortable rooms. Friendly service. We ordered room service for breakfast one day and it was delivered much quicker than they said. Like I said, we came here for a business convention. A lot of people where checking in at once, and it was handled smoothly and with a smile.

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Helpful?
Thank VillageDinergirl
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We're delighted to know that, in leaving the details to us, you were able to focus on the business at hand during your recent trip to Phoenix. Thank you for letting us know everything went smoothly during your stay. We hope that you will choose to stay with us again and we thank you for your business. Warm regards, Executive...

Los Angeles, CA
Reviewed 9 February 2017

Downtown Phoenix has its limitations - but then you've done your homework and know that data point. This hotel is excellent. Guest rooms are large as are bathrooms (at least mine was) Hotel restaurant is gorgeous and food is excellent. I would not hesitate to recommend.

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Helpful?
Thank SamanthasDad
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We appreciate that you chose our hotel for your visit to downtown Phoenix and are thrilled about your recommendation of our hotel, which means a lot to us. Thank you for your business and your recommendation and we hope to become your number one hotel choice when your travels bring you back to Phoenix, where we will be happy to...

Reviewed 7 February 2017 via mobile

One night stay with a very late arrival due to lost baggage at airport. Fast polite professional check-in. Clean room with comfy bed. Room service was prompt and polite (order placed after 1am), well-presented food, tasty and fresh. A very satisfying meal after a very long journey - a nice surprise. Slept well at this hotel. Luggage delivered to hotel...

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Helpful?
Thank ArkBright
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

We're delighted that you were able to regain some control over your life and schedule at our hotel after your airline struggles. We'll let the in-room dining and kitchen overnight teams know how positively they impacted your stay with their service and their food. Thank you for letting us know how much you enjoyed your short stay with us and...

Gilbert, AZ
Reviewed 7 February 2017

I have stayed at this Sheraton twice in the past two weeks. It is a lovely hotel, great service, little to no issues. However... Both times, we encountered the same problem - not enough elevators running! The fist visit was the night of the Women's March downtown and hotel was clearly booked full. The line for the elevators stretched out...

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Helpful?
Thank Mary P
Nic_PHX, Executive Management at Sheraton Grand Phoenix, responded to this review

Our Director of Engineering has verified that we never make a decision to shut down elevator banks; we are a thousand room hotel, and we need them working at all times and available to our guests. However, we greatly appreciate the feedback you provided as to your elevator experience here and it is duly noted. Thank you for letting us...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $196 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#9 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
5 months ago
San Diego, California
7 months ago

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Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor will get great views.”
 of 5 bubbles janneen1, 14 Feb 2017 | Read review
“Ask for a high floor corner room.”
 of 5 bubbles strongforu, 28 Jan 2017 | Read review
“opposite than the restaurant unless you like the smell of steak burning”
 of 5 bubbles tgomezzzz, 27 Jan 2017 | Read review
“Request a mountain view or a higher floor if you don't want to see the air ducts right outside your window.”
  • Nice, wide vanity. Makeup mirror provided in room.
  • Air ducts/etc on the roof outside my window.
  • Executive chair, desk, and desk chair.
  • Coffee maker, safe, and mini fridge all in room.
  • Another view from the door.
  • Shower was tile, grab bar installed for baths.
  • View as you walk in the door.
 of 5 bubbles D7693GZkaties, 20 Jan 2017 | Read review
“higher the better”
 of 5 bubbles dawgg001, 16 Dec 2016 | Read review
5 of 5