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Sheraton Grand Phoenix

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#20 of 173 Hotels in Phoenix
Certificate of Excellence
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1,480 Reviews from our TripAdvisor Community

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Showing 1,429: English reviews
San Jose, California
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 November 2013

It was great staying in the same hotel as my convention. The lobby is attractive and the staff were extremely polite and helpful. Bearing in mind that they are catering to the convention crowd, the hotel does a great job! The restuarant attached to the hotel was fantastic, District American Kitchen. I spent a lot of time at the bar... More 

Helpful?
Thank Abbe L
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Abbe, We do indeed love our convention travelers and want them to leave the details of their stay to us so that they can focus on the business at hand. We are extremely fortunate with our culinary team here and we think they truly shine through in District American Kitchen and Wine bar. Everything they do is with such... More 

Spokane
Level Contributor
118 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 148 helpful votes
Reviewed 12 November 2013

The check in experience was strained with the very dim lighting in the lobby. There is a lobby bar next to the check in desks and the noise level is daunting with lots of convention people visiting. I had a hard time hearing the check in clerk and could not read any of the forms due to the dim light.... More 

Helpful?
3 Thank xterrared
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you for the comments you provided that we will use towards making improvements and in training of our staff; we sincerely appreciate it. We understand that having a billing issue after leaving the property is extremely frustrating, and will facilitate getting that resolved… While your stay was not to your satisfaction, we want you to know that your business... More 

Costa Mesa, California
Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 November 2013

We stayed at the Sheraton during race weekend for two nights. When we arrived at the hotel, we approached a huge covered area where we were greeted by the valet staff. We asked for cost of parking ( valet is $27 and self parking is $17 per night), so we decided to park for free on the street. This is... More 

Helpful?
Thank Ingo S
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Ingo, We’re very happy that you were happy with your stay, thank you for letting us know. We do make every effort to ensure that our fee for underground hotel parking is competitive within the downtown area and in line with other downtown hotels, and also delighted that you were able to find parking on the street so that... More 

Cortlandt Manor, New York
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 November 2013

I spent 6 nights at Sheraton Phoenix and was very pleased - nice hotel - clean - good service. I was there alone on business and felt very safe and everyone was very helpful and pleasant. Not very much to do in walking distance - however there is an AMC movie theater across the street - and good restaurants in... More 

Helpful?
Thank DeeDee A
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you for letting us know that your recent stay at the Sheraton Phoenix was a pleasant one; we especially loved hearing that you felt safe here at our hotel and in our beautiful city. Hopefully in staying with us multiple nights, you were able to enjoy many of the special amenities that the hotel has to offer. We look... More 

Greenville, South Carolina
Level Contributor
127 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 November 2013

Upon checking in they asked me if I wanted to join the green program where they would not be changing sheets during the stay. I asked them specifically whether they will make my bed (using the old sheets) and add towels if needed and also replenishing toiletries. The lady said Yes. They said that they will give a $5 voucher... More 

Helpful?
2 Thank greenvillehybrid
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We are sorry that our ‘Make A Green Choice’ program was not fully explained to you. It is always possible to have trash removed and toiletries replenished in your guestroom, even when opting in to the program, by simply calling Guest Services. Obviously re-visiting training in this area to the front desk team is warranted, thank you for bringing it... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 November 2013

I had to stay at the Sheraton for business because I was attending a conference here. It was a pitiful experience. First off, to qualify for the "green" program- you had to place the stupid "green" door hang that they hide in the room. I never found mine and was told by the 18 year old girl at the front... More 

Helpful?
Thank missElissa
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear missElissa, Our sincere apologies regarding the communication disconnects with staff that you experienced during your stay. We will certainly use your valuable feedback as a teaching tool for our associates, especially in light of the fact that you experienced rudeness from certain staff members, as well, there is no excuse for that. Our Make a Green Choice program, the... More 

Sliema, Malta
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 November 2013

Stayed in the hotel for a conference. Very nice hotel and good location. Conference facilities excellent. Was slightly disappointed with reception as I extended a day so had a separate booking for an additional day. On check in I was advised that I would not need to change room even though technically had 2 bookings. However, on the day the... More 

Helpful?
Thank Chris M
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Chris, We apologize for the inconvenience of a room change during your stay and certainly expect that the Front Desk team explored every other option before asking you to do so. It sounds like that may have tainted an otherwise excellent stay, and for that we are sorry. We do hope that you will consider staying with us again... More 

Waterloo, Iowa
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 6 November 2013

We stayed here for Pestworld Conv. in late Oct. Was able to do early check in and very thankful for that. The staff was very helpful even before our stay. Christina the Concierge booked us a nice Segway tour in Tempe and gave us a map and light rail instructions as we didn't have a car. So used Phoenix public... More 

Helpful?
Thank Lauri W
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Dear Lauri, We loved having your group in-house. It was great to hear that you experienced so many of our hotel amenities, as well as having time to explore the surrounding area. We love our Light Rail system; it is only about 5 years old, and such an easy way to get around. As you also mentioned though, our central... More 

Gurgaon
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 November 2013

The location of the hotel is great, you can see the Phoenix skyline from the hotel. The staff is really warm, courteous and helpful. The hotel layout is great and provides warmth as you get in. The room are well appointed and have all the required amenities. A great value for money stay.

Helpful?
Thank kocharsabi
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

We warmly thank you for your kind comments, especially those about our staff, and are thrilled that you found great value in your stay here. We love hearing that! We hope that each time you find yourself in the Valley of the Sun; you will choose to stay with us again. Warm Regards, Rooms Management More 

Lewisburg, West Virginia
Level Contributor
259 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 5 November 2013

Enjoyed a recent business meeting in this location. The Hotel is beautiful and the room upgrade view was awesome. The room was quiet and bed was welcoming. Very clean and staff very nice. We had a buffet on Friday night which was awesome....however, the lunch on Saturday saw some of the same food......leftovers? Are you serious? I can get that... More 

Helpful?
Thank BlueFalconRidge
Nic_PHX, Rooms Management at Sheraton Grand Phoenix, responded to this review

Thank you for your review and it is nice to hear that you found our signature ‘Sheraton Sweet Sleeper’ bed welcoming and comfortable, as we are aware that a good night’s rest is at the very crux of the matter of a satisfying hotel stay. We have relied on our Sweet Sleepers to consistently provide that! We’re happy to know... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Phoenix is conveniently located in the center of the city, adjacent to the Phoenix Convention Center and just five miles from the Sky Harbor International Airport. ... more   less 

Additional Information about Sheraton Grand Phoenix

Address: 340 N 3rd St, Phoenix, AZ 85004-2128 (Formerly Sheraton Phoenix Downtown Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $141 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Phoenix 4*
Number of rooms: 1000
Reservation Options:
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Also Known As:
Sheraton Phoenix
Sheraton Grand Phoenix Arizona
Hotel Style:
#8 Luxury Hotel in Phoenix
#18 Business Hotel in Phoenix
#19 Romantic Hotel in Phoenix
#32 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Phoenix staff and other travellers.
11 questions
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Phoenix, AZ
1 month ago
San Diego, California
3 months ago

See all questions (11)

Questions? Get answers from Sheraton Grand Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask and they will make it happen”
 of 5 bubbles Balrf, 16 Nov 2016 | Read review
“Within walking distance of all major downtown attractions. 5 minute walk to convention center.”
 of 5 bubbles O8478NDbillm, 10 Nov 2016 | Read review
“club level floor they are quiter and larger, breakfast is included daily and snacks in the club lounge which is on the 28th floor”
 of 5 bubbles 551kat, 23 Oct 2016 | Read review
“High floor”
 of 5 bubbles Lynnesjackson, 17 Oct 2016 | Read review
“Any upper floor.”
 of 5 bubbles Davidtw41, 5 Oct 2016 | Read review
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