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Crowne Plaza Phoenix Airport

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#23 of 173 Hotels in Phoenix
Certificate of Excellence
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Crowne Plaza Phoenix Airport
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654 Reviews from our TripAdvisor Community

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Phoenix, Arizona
Reviewed 5 days ago NEW

Stayed here one night for a very early flight. The air conditioning system is HORRIBLE- either one freezes or else sweats- 2 controls in the room. Which one do you use- no directions. Stingy with the bath towels. Overpriced hotel

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Helpful?
Thank phxbear1
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations and the AC did not work properly. We appreciate your comments and will share these with our Engineering team so that we can continue to improve our products. We do hope to have the opportunity to welcome you back in the future, so that...

Indianapolis, Indiana
Reviewed 1 week ago

I spent 6 days at the Crown Plaza Phoenix Airport last week for a conference, Repeated billing errors, (some) apathetic staff, and WEAK Starbucks coffee earned this hotel 3 stars. It should be said there were some exceptional staff members. And it should also be said that there were some who had zero interest in customer service. I didn't expect...

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Helpful?
Thank janmariec
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for sharing your candid review of your experience at our hotel. I apologize that you did not receive the consistency of service that we believe is our standard. I will pass these comments on to the team in order for us to improve as a unit for future travelers. I hope we get the opportunity to serve you...

Swansea, Illinois
Reviewed 2 weeks ago

This was our first trip to Phoenix and honestly, we had no agenda nor any idea what to do (cheap airfare was our only motivation to visit!) Since we were unfamiliar with the area, we were also unsure where to stay - on the map, all the little cities appear very spread out, but in reality, are all reasonably close,...

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Helpful?
Thank AGQQD1
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for that complete review. That was full of great ideas and comments to help future travelers to choose the Crowne Plaza Phoenix. Hope to see you back soon! Sincerely, Ted Trembath - General Manager

San Francisco, California
Reviewed 3 weeks ago

After learning of a cancelled flight and knowing I would be overnight in Phoenix I quickly booked a room at Crown Plaza Phoenix Airport and was pleasantly surprised at the accommodations and courteous staff. Ease of use was key and the frequently shuttle and onsite restaurant, along with Starbucks onsite, was perfect!

Review collected in partnership with this hotel
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Thank RoomPlease
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport. I am pleased to hear you had a restful sleep with us. It's something our Brand takes great pride in, so we value your feedback. We hope you will visit us again for longer to enjoy more of the hotel amenities like pool/hot tub and fitness center....

Berkeley, California
Reviewed 3 weeks ago

This Crowne Plaza is conveniently located next to the airport, but not much else. You can easily take the light rail into downtown, however. The room was pretty comfortable, but the beds had weird stiff-woven blankets on them and the bathtub had some kind of scratchy stuff that made showering uncomfortable. The staff was very attentive and welcoming and there...

Review collected in partnership with this hotel
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Helpful?
Thank sashasquash
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your review. I am pleased to hear you enjoyed your stay with us including the convenient location and attentive staff. I apologize for the shower and blanket that did not meet your expectations. We hope you will visit us again. Sincerely, Ted Trembath- General Manager

Green Bay, Wisconsin
Reviewed 3 weeks ago

Pros. Great location affording me access to the airport, a museum and spring training none of which I had planned on. Good shower and a wonderful bed with great pillows. Cons. Power went out in the night causing my C-PAC machine to stop running, the cleaning service then tried coming into my room before 8 am. and woke me up....

Review collected in partnership with this hotel
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Helpful?
Thank revted4
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed your our location, beds and pillows. I apologize for the neighborhood power outage due to a car/light pole accident and for our staff knocking so early. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Dallas, Texas
Reviewed 3 weeks ago

Hotel is great from the front desk staff to the restaurant and bar. Rooms on the executive levels are great. I was very disappointed in the housekeeping standards though. One visit last week, My room was not cleaned up to what I would think is the IHG standards for a Crowne Plaza. My bed was not made. The comforter was...

Review collected in partnership with this hotel
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Thank emartin2017
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced with Housekeeping during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of...

Corona
Reviewed 4 weeks ago

Theyre attempting to take my money. I paid cash at check out but they haven't returnded my money to me. They were extremely terrible when I checked in. Accept thia guy named Lex he was super cool & made my stay worth staying.

Review collected in partnership with this hotel
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Thank dakterswill
Ted T, Front Office Manager at Crowne Plaza Phoenix Airport, responded to this review

I apologize for any inconvenience you had with our Front Desk. Please feel free to contact me at 602-286-1124 so I can provide additional assistance. Sincerely, Ted Trembath - General Manager

St. Albert, Canada
Reviewed 4 weeks ago

Clean, quiet, good food, friendly staff, all good! Very convenient location. Would return. Easy access to all of the major roads and of course very close to Shy Harbour - but still quiet in the hotel. Bar area off the lobby has great steak flatbread!

Review collected in partnership with this hotel
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Helpful?
Thank Gail A
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for great review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed so much of your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

San Francisco, California
Reviewed 4 weeks ago

The staff was very attentive - housekeeping, restaurant and bar staff just provided a high quality of service. Thanks for such well-trained staff. The location near the across the street from public transportation was extremely convenient.

Review collected in partnership with this hotel
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Helpful?
Thank Caroline C
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed our location and well trained staff. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $175 - $453 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona
Hotel Style:
#11 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Phoenix Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the parking garage ”
 of 5 bubbles , 19 Feb 2017 | Read review
“request a lower floor room because of the shower water pressure. My room was on the top floor (10th),”
 of 5 bubbles mddennis2, 18 Feb 2017 | Read review
“We had a beautiful view on the top floor. ”
 of 5 bubbles JEH65, 14 Feb 2017 | Read review
“Wallpaper was peeling in the bathroom.Wifi was intermittent.Bed was comfortable and location was great for early flights out of Phoenix.”
 of 5 bubbles estherra, 6 Feb 2017 | Read review
“The higher floors are the best.”
 of 5 bubbles Johnsotr, 4 Feb 2017 | Read review
5 of 5