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Crowne Plaza Phoenix Airport

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#23 of 173 Hotels in Phoenix
Certificate of Excellence
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Crowne Plaza Phoenix Airport
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644 Reviews from our TripAdvisor Community

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Showing 628: English reviews
Allentown, Pennsylvania
Reviewed 4 weeks ago

Stayed at the Crowne Plaza at PHX at both ends of my trip to Phoenix and Mexico. I especially enjoyed that it is a full service hotel with a bar and restaurant. Had a very good dinner both nights. Great employees at the front desk and in the restaurant.

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Thank manzanedo
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for excellent review of the Crowne Plaza Phoenix Airport. I appreciate the nice comments regarding the good dinner and great employees. We hope to see you again soon for a return visit. Sincerely, Ted Trembath - General Manager

Winnipeg, Canada
Reviewed 4 weeks ago via mobile

I stayed at the Crowne Jan. 19-23. The room was spacious and the bed was comfortable. The hotel food was outstanding. The meeting rooms were great with good av capabilities. Great place for a business event.

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Thank Feez24
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of the Crowne Plaza Phoenix Airport. I appreciate the comments regarding the meeting capabilities and outstanding food. I hope you can join us again for a pleasure trip in the future. Best wishes, Ted Trembath - General Manager

Saint Louis, Missouri
Reviewed 4 weeks ago

Due to airline cancellations we found ourselves at this hotel, unexpectedly, for the night. The courtesy bus from the airport was smooth and on-time both ways to and from the airport. The room was clean and comfortable for some very weary, grimy travelers. There is an on-site bar and restaurant. They have a very nice outdoor seating area, which we...

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Helpful?
1Thank Gail K
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I am sorry that you were stranded in Phoenix for one night, but pleased you found the Crowe Plaza Phoenix Airport Hotel. I appreciate you mentioning our Food and Beverage choices including nice outside seating. I hope you can join us again on purpose and see the full hotel amenities and surrounding area. Sincerely, Ted Trembath - General Manager

Seattle, Washington
Reviewed 4 weeks ago

First, I stay almost entirely at Marriott's or Hiltons and was only at the Crowne Plaza because it was the strongly preferred hotel for a conference I was attending. All that said, yes, I did walk into this as a bit of a skeptic and not really wanting to stay here. To be balanced -- the pro's 1) Very nice...

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2Thank bryan5150
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your candid review. We apologize for the disturbances overnight and our lack of ability to mitigate that noise. We appreciate your comments and will share these with our team so that we can continue to improve our execution of overnight noise complaints. I hope we get the opportunity to serve you again, so that we can provide...

Berkeley, California
Reviewed 4 weeks ago

People at front desk were great. Very good customer service. Because the shuttle to airport took so long to pick me up I had to take a cab they paid for my cab fare. Location to airport is awesome. Ordered room service twice and it came up in speedy time and fresh

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Thank Rudy S
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for the positive review of the Crowne Plaza. I am happy to see you using words like people great, location awesome and room service speedy and fresh. Hope to see you again with business brings you back to Phoenix. Sincerely, Ted Trembath - General Manager

Sierra Vista, Arizona
Reviewed 4 weeks ago

Front desk staff polite, I arrived from out of country trip, not happy I couldn't get to Tucson.. shuttle driver who took me next morning to pick up my car was awesome! Very helpful with great directions from leaving Enterprise with my car!

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Thank prubiolea
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

I am so sorry that your flight plans did not allow you to get to Tucson that evening. However, I am pleased that you found the Crowne Plaza Phoenix Airport staff polite and helpful in your journey. I hope you can visit us on your next trip. Sincerely, Ted Trembath - General Manager

Seattle, Washington
Reviewed 4 weeks ago

I just spent 3 days at the Crowne Plaza hotel in Phoenix and they have made the place amazing...great staff, great food, perfect size conf. rooms and spacious rooms. I will definitely stay there again for my next trip to Phoenix!

Review collected in partnership with this hotel
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Thank Denise S
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your amazing review of the Crowne Plaza Phoenix Airport Hotel. The team loves to hear all the great comments about the staff and food. I look forward to welcoming you back on your return visit to the Crowne! Best wishes, Ted Trembath - General Manager

Boston, Massachusetts
Reviewed 4 weeks ago

A comfortable hotel with pretty good service. Perhaps somewhat overpriced. Also, they did not clean the rooms until late in the afternoon which was inconvenient on a rainy day. They were very responsive to our special requests

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Thank Certrie
Tustin, California
Reviewed 4 weeks ago

They really pay attention to all of the details. The food is exceptional, the gym has modern equipment, and the place just looks like a 4-star hotel even though it is really on a small land footprint. My 2 complaints (and the reason I didn't give 5 stars) were that the wifi needs to be improved and the air conditioning...

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Thank aflechner
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for the top notch comments regarding the details of your stay at the Crowne Plaza Phoenix Airport. I appreciate the review of the exceptional food and modern gym. See you again soon! Sincerely, Ted Trembath - General Manager

Santa Barbara, California
Reviewed 4 weeks ago

We stayed at the Crowne Plaza for 4 nights to attend a conference. The location near the airport is convenient but not under the flight paths so noise was not an issue. The room had been recently updated and was quite comfortable. The staff was super friendly and did a wonderful job of making us feel welcome.

Review collected in partnership with this hotel
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Thank R5487CObriand
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed your 4 night conference with us. I appreciate your nice comments about the wonderful staff. We hope to welcome you back for a future visit. Sincerely, Ted Trembath - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $192 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Airport Arizona
Hotel Style:
#11 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room not facing the parking garage ”
 of 5 bubbles , 19 Feb 2017 | Read review
“request a lower floor room because of the shower water pressure. My room was on the top floor (10th),”
 of 5 bubbles mddennis2, 18 Feb 2017 | Read review
“We had a beautiful view on the top floor. ”
 of 5 bubbles JEH65, 14 Feb 2017 | Read review
“Wallpaper was peeling in the bathroom.Wifi was intermittent.Bed was comfortable and location was great for early flights out of Phoenix.”
 of 5 bubbles estherra, 6 Feb 2017 | Read review
“The higher floors are the best.”
 of 5 bubbles Johnsotr, 4 Feb 2017 | Read review
5 of 5