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Westin Phoenix Downtown

853 reviews
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Traveller (367)
Room & Suite (398)
Dining (41)
Overview
  • Excellent74%
  • Very good20%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
All hotel details
Offers from Westin Phoenix Downtown
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (853)Write a Review
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Show reviews that mention
All reviewsfloor to ceiling windowsheavenly bedservice expresscorner suitethe club loungeoffice buildingroom servicelight railconvention centerbeautiful hotelvalet staffchase fieldgreat roomsrooms are largepool decklove this hotelhotel rooms
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1 - 5 of 828 reviews
Reviewed 2 days ago

My family and I just completed a 4-day stay here and found the hotel to be very nicely decorated and the rooms as well. Our check-in experience went well and was quick -- which was much appreciated after a long day of travelling. We had...More

Thank lenoras
Response from Jeanette B, Public Relations Manager at Westin Phoenix DowntownResponded yesterday

Thank you for visiting The Westin Phoenix Downtown! We're thrilled to hear that you enjoyed our hotel, service and our Westin Workout Fitness Studio. It was our pleasure to serve your family during your stay + we look forward to your future visits.

Hotel's Favourite
Reviewed 26 November 2017 via mobile

The hotel is extremely luxurious. The accommodations are first class. It is close to the stadium and museums and central to everything. The restaurant has amazing cuisine and a five star chef. The executive lounge saved us from having to find breakfast, and the dinner...More

Thank marmuit
Response from Jeanette B, Public Relations Manager at Westin Phoenix DowntownResponded 28 November 2017

Thank you for choosing The Westin Phoenix Downtown and for writing this extraordinary 5-star review. At The Westin Phoenix Downtown, we strive to provide our guests with 5-star/5-diamond service. We are thrilled to hear that you enjoyed our hotel, club lounge, associates and our location....More

Reviewed 4 days ago

My wife and I stayed here as part of a long trip to Arizona during the most miserable time of year in the Pacific Northwest. We booked here for the Phoenix leg of our trip as it seemed like a central location to everything we...More

2  Thank mblsu99
Response from Jeanette B, Public Relations Manager at Westin Phoenix DowntownResponded yesterday

Thank you for choosing The Westin Phoenix Downtown. We are happy to hear that you enjoyed our convenient location. Although, on behalf of our team, I would like to deeply apologize about our shortfall of service and cleaniness. At The Westin Phoenix Downtown, we take...More

Reviewed 1 week ago via mobile

That or my lack of top tier status now means they treat me like crap. Used to thoroughly enjoy staying here. Service and rooms WERE fantastic. Used to tell EVERYONE I know about how much I enjoyed staying here. Since I’ve lost my top tier...More

2  Thank Mark M
Response from Jeanette B, Public Relations Manager at Westin Phoenix DowntownResponded 4 days ago

Thank you for sharing your experience with our team at The Westin Phoenix Downtown. At the Westin, we strive to provide our guests with exceptional service and extraordinary memories. Thus said, we were disappointed to hear our hotel did not live up to your standards....More

Reviewed 1 week ago

I stayed here for the New Year weekend and I was glad I chose this property. It is centrally located and walking distance from theaters, bowling, restaurants, and other entertainment. It was also an easy drive to the places I visited including Scottsdale and Glendale....More

Thank Gina H
Response from Jeanette B, Public Relations Manager at Westin Phoenix DowntownResponded 6 days ago

Gina, we are delighted to hear that you got to ring in the new year at The Westin Phoenix Downtown. Moreover, we're happy that you enjoyed our convenient location, the Westin Workout Fitness Studio and our signature Heavenly Bed. In addition, Thank you for providing...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Pool
Heated pool
Outdoor pool
Details
Price range
US$210 - US$549 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Phoenix
#3 Family Hotel in Phoenix
#5 Luxury Hotel in Phoenix
#5 Romantic Hotel in Phoenix
#5 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$210 - US$549 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Phoenix
#3 Family Hotel in Phoenix
#5 Luxury Hotel in Phoenix
#5 Romantic Hotel in Phoenix
#5 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms
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Traveller (367)
Room & Suite (398)
Dining (41)
Pool & Beach (30)
Hotel & Grounds (225)
Bathroom (32)
Questions & Answers
Ask a question
Beckyreiter14
4 May 2017|
AnswerShow all 4 answers
Response from Andrew M | Reviewed this property |
Pool is smaller and above the outdoor bar/eating area of the restaurant. Very sunny but there are some umbrellas but limited. Drink service can be tricky as it comes from the restaurant below and you have to call down to the... More
0
Votes
Zujeily D
27 March 2017|
Answer
Response from Justin H | Reviewed this property |
Yes - valet is best at this property
1
Vote
pinkclink
24 March 2017|
AnswerShow all 10 answers
Response from SailingThistle | Reviewed this property |
yes they do
0
Votes
Room Tips
"Pick somewhere else"
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"If you find a good rate on a suite it is worth the money"
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"I am sure they are all fine"
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