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JW Marriott Phoenix Desert Ridge Resort & Spa

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#10 of 173 Hotels in Phoenix
Certificate of Excellence
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,450 Reviews from our TripAdvisor Community

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Showing 2,411: English reviews
Syracuse, New York
Reviewed yesterday NEW

A sporting event brings my husband across the country to Phoenix every year. No way was I going to drive from New York state until he showed me pictures of the resort. We are now going to arrive here by car on 3/8 for the 4th year in a row!! The pictures don't show the true beauty and amazing memories...

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Helpful?
Thank frozencnygal
Reviewed 3 days ago NEWvia mobile

Fabulous experience at the JW Marriott. Particularly with a supervisor who gave us a free lunch at their wonderful club. Makes us feel like a value Marriott customer. Thank Shawna! It's nice when a hotel recognizes a valued customer in this fashion.

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Helpful?
Thank Aleen B
Denver, Colorado
Reviewed 5 days ago NEW

We had an amazing experience this last weekend at the JW Desert Ridge! From Jennie at check in, to Ricardo and Aaron the bellman every interaction was amazing. We had called ahead to arrange rooms close to our in-laws and Ryan at the desk was extremely helpful. The staff in the Griffin Lounge is truly one of kind. I wish...

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Helpful?
Thank Kate M
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We certainly appreciate your loyalty to our property and are so pleased to hear that once again, your time with us at the resort was so wonderful. Thank you for your kind comments on our associates, we will be happy to share them with our team. Our staff strives to make each guest experience memorable and it sounds like you...

Kelowna, Canada
Reviewed 6 days ago NEWvia mobile

We spent Feb 4 - 11 , 2017, at the resort to golf with friends, Great golf experience, from the bag drop, pro shop staff to the entire golf team. But it stopped there, we stopped in at the meritage eatery for a cold beer and some eats. Well that doesn't happen here, the service was less than adequate, slow...

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Helpful?
Thank GarryAppleton
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are so pleased to hear how wonderful your time out on the golf course was during your recent stay, but we are extremely disappointed to hear about your experience at Meritage afterwards. We would love to speak with you personally about your feedback. Please reach out to us with your contact information to jwdesertridgeguestservice@Marriott.com....

Reviewed 6 days ago NEWvia mobile

The JW Marriott Desert Ridge is a beautiful resort. It has nice restaurants and the spa is amazing. This resort is very close to shopping and a wide variety of other restaurants. If visiting or just doing a staycation you won't be disappointed at the resort. It is kid friendly as well and the lazy river is a big hit...

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Helpful?
Thank PrincenPrincessMom
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We loved having you stay with us and are so excited to hear that you enjoyed your stay with us, spending some quality family time at the lazy river - sounds like the perfect trip! We hope to have you visit us again soon! Kimberly, Guest Experience Specialist

Harrisburg, Pennsylvania
Reviewed 6 days ago NEW

Stayed at hotel for a conference, staff met all our needs for the conference, very professional. Rooms, restaurants and bar area very clean, wold recommend for business and/or pleasure. Golf course looked challenging and hope to play a round next visit.

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Helpful?
Thank jesse1314
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We are pleased to hear that you had a successful stay during your recent business trip. We do hope that you will visit us again for a nice relaxing vacation, including some time spent at one of our two golf courses. Kimberly, Guest Experience Specialist

Montana
Reviewed 6 days ago NEW

I was immediately impressed upon arrival how friendly and efficient all the staff were to me. The first thing to notice is how large this resort is in size. Before booking I had read the suggestions on Tripadvisor and it helped to know to get a room with a splash pad and mountain view. The the pool side rooms definitely...

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Helpful?
Thank flatheadvideo
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Sounds like you had the perfect vacation. Thank you for sharing your wonderful experience with our future travelers. We are delighted to hear how fabulous your recent stay was and hope to have you join us again in the future. Please do not hesitate to reach out to us directly for any assistance with your future travel plans. Kimberly, Guest...

Reviewed 6 days ago NEWvia mobile

The grounds are nice, well looked after and presents well but the experience is lacking, it's a place for business conventions and is large and more like a shopping centre than a hotel. It's in the middle of nowhere and nothing close by so it's inconvenient also. The outside dining is plagued by birds, their droppings are all over the...

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Helpful?
Thank Matthew R
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are sorry to hear that your recent stay was anything less than exceptional. Please reach out to us with your contact information at jwdesertridgeguestservice@Marriott.com so that we may speak with you in further detail. We truly appreciate your feedback and look forward to hearing from you. Kimberly, Guest Experience Specialist

Phoenix, Arizona
Reviewed 1 week ago

What a great hotel, location can't be beat. gardens and spa were good. The real secret is the Griffon Club. Well worth the cost. Food and cocktails there were really special. I can't say enough good things about this resort!!

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Helpful?
1Thank jasman79
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your wonderful review. We are truly pleased to hear how much you enjoyed your time with us and that you discovered our special gem, the Griffin Club! We hope to have you join us again soon! Kimberly, Guest Experience Specialist

Dallas, Texas
Reviewed 1 week ago

The JW is a great facility. The rooms are good size and the common areas are typical of a JW hotel. Where this resort differentiates itself is the service. The staff here are all extremely well trained and are clearly happy to be of service. I highly recommend the club level. The staff in the club are better than most...

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Helpful?
Thank Thomas M
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your rave reviews. We are delighted to hear how fabulous your stay was and that you were able to experience our extraordinary Griffin Club. We would love to have you join us again when your travels bring you back to Arizona. Please reach out to us at jwdesertridgeguestservice@marriott.com for any assistance with your future travel...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: $365 - $947 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Marriott, Orbitz, Travelocity and Jetsetter so you can book your JW Marriott Phoenix Desert Ridge Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#2 Top resorts Hotel in Phoenix
#3 Spa Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
41 questions
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for the access to the Griffin Lounge! Totally worth it.”
 of 5 bubbles katemN9246LI, 14 Feb 2017 | Read review
“Get concierge floor and Griffon Club access”
 of 5 bubbles jasman79, 11 Feb 2017 | Read review
“Room with pool or mountain view. Loved the balcony in the room we had.”
 of 5 bubbles 586pam, 17 Jan 2017 | Read review
“Get a high floor facing away from the pool.”
 of 5 bubbles 464StephenW, 10 Jan 2017 | Read review
“Was on third floor, which is just above the lobby which is on the second floor. Had a room with view of pool, splash pad and mountains.”
 of 5 bubbles Coolmom8, 9 Jan 2017 | Read review
5 of 5