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JW Marriott Phoenix Desert Ridge Resort & Spa

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#10 of 173 Hotels in Phoenix
Certificate of Excellence
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JW Marriott Phoenix Desert Ridge Resort & Spa
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2,454 Reviews from our TripAdvisor Community

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Showing 2,415: English reviews
Henderson, Nevada
Reviewed 4 weeks ago via mobile

On vacation and staying with friends at this beautiful complex and found that there is no tranquility in the resorts massive center green. With the temps on the 50s today, we thought we would enjoy the outdoor fire pits and sunshine. The pits were on and quite warm and the sun was bright and cheery, but over the hour there...

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Helpful?
2Thank jacktravels49
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are disappointed to read that your stay was anything short of exceptional and that you did not find your tranquil spot during your stay. Please reach out to us directly with your contact information at jwdesertridgeguestservice@marriott.com so that we may speak in further detail. Kimberly, Guest Experience Specialist

NYC
Reviewed 4 weeks ago

Marriott.com had great deal for golds 30% off Griffin club, I always wanted to stay here so this was perfect opportunity. 3 night weekend early dec stay. Front desk was great she explained that room could be in any wing and everything is connected. I was originally further away from Griffin with better view so she switched me to a...

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1Thank itbetterbeclean
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We are delighted to hear that you discovered our amazing Griffin Club during your recent stay. We really believe that our Griffin Club elevates an already amazing stay and we are pleased to hear that you feel the same way. Please do reach out to us directly at jwdesertridgeguestservice@marriott.com prior to your next stay with us, so that we can...

Los Angeles, California
Reviewed 4 weeks ago

Spent 4 days here after Christmas. Had a great time. Pools are very nice. Had a 2 bedroom suite. Room was clean and well arranged. Kids got own room and own beds. Ate roomservice for breakfast each day which was fine. Room had a view of the gardens. Each Christmas we have stayed in one of the nicer hotels around...

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1Thank JeffS_from_LA
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We are delighted to hear that you and your family had such a wonderful vacation this past holiday. We appreciate you choosing our resort and hope that we have the pleasure of having you join us again soon! Please reach out to us directly for any assistance with your future travel plans. Kimberly, Guest Experience Specialist

Indiana
Reviewed 5 weeks ago

The only reason I am not giving an excellent is because while packing up our items to leave, I noticed something on the floor, near the bed and floor lamp. I picked it up to make sure it wasn't one of our child's toys. It was a french fry. We did not have any french fries during our stay. I'm...

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Helpful?
1Thank ainchsmom3x
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you your review. We are pleased to hear that you enjoyed your stay with us. We greatly appreciate your feedback as well and have shared your comments with our Director of Housekeeping for review. We look forward to your next visit with us, please reach out directly for any assistance with your future plans. Kimberly, Guest Experience Specialist

Reviewed 5 weeks ago

I had the opportunity to return to this beautiful hotel the first week in January when I had to travel to Phoenix with my teenage son for a soccer tournament. My son was required to stay with his team at another location, so I elected to book a relaxing 4 night stay here, with an upgrade to the Griffin Club....

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1Thank cdatraveler
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you so much for your loyalty to our resort, we truly appreciate it! We are thrilled that you had the opportunity to experience all that our incredible Griffin Club has to offer. It certainly brings your vacation to another level and we completely agree, Griffin Club is a must for your next stay! We look forward to having you...

Reviewed 17 January 2017 via mobile

The view was incredible from the balcony. Very friendly staff. For the price, there could be more TV channels, and wi-fi cost $15/day. Why do the most expensive hotels charge for amenities that come free in bargain chains? Starbucks, restaurants, shopping, golf courses, and car rental on site. When booking, ask for Wing #1 for the best sunset view.

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2Thank queendork76
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

We certainly agree with you, Arizona is known for their beautiful sunsets! We are pleased to hear that you enjoyed your time with us and also appreciate your feedback which we will certainly share with our team. We hope that when your travels bring you back to Phoenix, we have the opportunity to welcome you once again to our resort....

Reviewed 17 January 2017 via mobile

And Be prepared to be pampered. All that you could ask for and then some. Friendly staff, go with a pristine environment. We could not use pool facility due nature, but it was great last year. Not a golfer, so I can not comment. If you go ENJOY!

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Helpful?
Thank Gary R
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Sounds like another trip is in your future so that you can enjoy our many pool and outdoor areas! We are delighted you had such a relaxed and pampered stay and look forward to your next visit soon! Kimberly, Guest Experience Specialist

Gahanna, Ohio
Reviewed 17 January 2017

This resort is A++! Has heated lazy river with provided tubes, heated pools, outdoor bar/dining. The resort offers 3 dining options & also Starbucks, Gift Shop & Full Spa! Golf, Tennis, Driving Range & Bikes too! They offer free shuttle across the street to several dining & shopping options. provided on the hour from 9am-10pm. They have an In &...

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Helpful?
1Thank 586pam
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your wonderful comments! We are delighted to hear how amazing your recent stay was and hope to have you visit again soon! Kimberly, Guest Experience Specialist

Phoenix, Arizona
Reviewed 13 January 2017 via mobile

Unbelievable hotel with a great staff. The view at night is breathtaking. Restaurant had excellent food and a great happy hour. Staff was helpful and friendly. Definitely a wonderful experience. Will visit again!

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2Thank Maryflying
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are so pleased to hear how wonderful your recent stay was and we hope to have you join us again soon! Kimberly, Guest Experience Specialist

Portland, Oregon
Reviewed 10 January 2017

I spent the week after Christmas here. The hotel is wonderful. The Pools are heated so we could go swimming. Cookies and hot chocolate in lobby everyday over the holiday. They had a huge gingerbread decoration display with all the themes ocean related. It was very cool. Lots to do here. Marriott Platinum gets you some good stuff as well....

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Helpful?
1Thank Stephen W
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are delighted to hear how wonderful your stay was and that you had the opportunity to visit our annual Gingerbread village! We also appreciate your feedback on the room service trays and will certainly pass on your comments to the appropriate department. We look forward to your next visit. Please reach out to me...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Seafood
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Region: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: $348 - $969 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Marriott, Booking.com, Evoline ltd, Orbitz, Expedia and Jetsetter so you can book your JW Marriott Phoenix Desert Ridge Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Desert Ridge Resort And Spa Phoenix
JW Marriott Phoenix Desert Ridge Resort & Spa Arizona
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#1 Top resorts Hotel in Phoenix
#2 Spa Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and other travellers.
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Tucson AZ

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Questions? Get answers from JW Marriott Phoenix Desert Ridge Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay for the access to the Griffin Lounge! Totally worth it.”
 of 5 bubbles katemN9246LI, 14 Feb 2017 | Read review
“Get concierge floor and Griffon Club access”
 of 5 bubbles jasman79, 11 Feb 2017 | Read review
“Room with pool or mountain view. Loved the balcony in the room we had.”
 of 5 bubbles 586pam, 17 Jan 2017 | Read review
“Get a high floor facing away from the pool.”
 of 5 bubbles 464StephenW, 10 Jan 2017 | Read review
“Was on third floor, which is just above the lobby which is on the second floor. Had a room with view of pool, splash pad and mountains.”
 of 5 bubbles Coolmom8, 9 Jan 2017 | Read review
5 of 5