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BEST WESTERN InnSuites Phoenix Hotel & Suites

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#41 of 174 Hotels in Phoenix
GreenLeadersSilver level
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BEST WESTERN InnSuites Phoenix Hotel & Suites
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887 Reviews from our TripAdvisor Community

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menifee, United States
Reviewed 1 week ago NEW

Convenient location for spring training baseball games. Fair price. Staff were helpful and knowledgeable. Our room needed some repairs for leaking faucet and leak above tub from room above. Nice pool area and a few outside patios. Happy hour for beer and wine.

Review collected in partnership with Best Western
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Helpful?
Thank 767donaldh
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Traveler, Thank you for choosing Best Western InnSuites as you place to stay for the games. We appreciate your review and hope to see you again soon! Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Tucson, Arizona
HOTEL’S FAVOURITE REVIEW
Reviewed 31 October 2016

Always the go to for my hotel stays when in the area. It has the basics I look for when staying. Is it Clean - Yes. Is Staff professional and knowledgeable - Yes. Is it comfy - Bed & Pillows - Yes although i travel with my own pillow as well. Does breakfast offer something good for you and goodies...

Review collected in partnership with Best Western
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Helpful?
1Thank Cheri H
About Hotel's Favourite Review
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Hi Cheri, Thank you so much for all your reviews. We love having you as a regular stay with us. It shows us that we must be doing something right! See you again soon! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309

Phoenix, United States
Reviewed 1 week ago

Great location, Had trouble with getting room cleaned. Pool nice, seldom pool towels provided. Breakfast ok, often had to wait on items Nice area to walk, etc. Happy hour included - beer and wine. Nothing else

Review collected in partnership with Best Western
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Helpful?
1Thank bruced792
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your review. We need to hear all of our guests compliments and complaints. March for us is by far our busiest month. That being said that is no excuse for lack of service. We are in the process of vamping up our evening social hour with extra snacks. I will forward your review to...

Reviewed 1 week ago

Not happy about the charge compared to the room and the breakfast, complications about reservations. Room was miniscule, TV quit working, reservations were messed up, parking was inconvenient near room.

Review collected in partnership with Best Western
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Helpful?
1Thank susanfX2492BZ
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, I'm sorry to hear that you didn't enjoy your stay. If you have a moment to call me i would like to speak with you. In receiving these responses from our guest on Tripadvisor we have no way of knowing when you stayed,what room number you were in or if your complaints were brought to our attention...

Fort Collins, Colorado
Reviewed 1 week ago

Although no elevator to access 2nd floor, stairs were very manageable. Beds were very comfortable and 2 room suite was spacious. Pool fabulous! Heated and cabanas for shade. Easy location to find & 👍

Review collected in partnership with Best Western
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Helpful?
Thank S4199KBsusans
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites as your place to stay. Next time you book with us please request ground floor and we will always be happy to accommodate that request. We look forward to having you stay with us again. Warm regards, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Phoenix, United States
Reviewed 1 week ago

The ONLY place to stay until we Colonize Mars!!! From check-in to check-out, there's no place like home until you've stayed with Best Western Inn Suites. With many options to choose from for leisure or business, in and around town, once you set foot onto this luscious oasis, security may have to escort you off property because YOU WON'T WANT...

Review collected in partnership with Best Western
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Helpful?
Thank Greg P
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your OUT OF THIS WORLD review! We love to see reviews like this. We appreciate your return business and you amazing review! Thank you, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 ext.309

Amarillo, United States
Reviewed 1 week ago

Not wanting to spend the exorbitant prices of a "spa resort" in springtime in Phx/Scottsdale decided on a lower priced alternative. Wow! These guys were great. The location was extremely convenient for all the running around I had to do and easily able to access the freeway system for longer drives. Nice breakfast every AM as expected....nothing fancy but tasty....

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Helpful?
Thank 56sherylw
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued GUest, Thank you for taking the time to complete a review on our location. We appreciate your business and thank you so much for choosing Best Western InnSuites as your home away from home. Please keep us in mind next time your traveling through Phoenix area! Warm Regards, Mila Stouffer mstouffer@bwphoenix.com 602-997-6285 Ext.309

Rancho Cucamonga, California
Reviewed 1 week ago

We have periodically stayed at the BW Inn Suites for more than 10 years but won’t be going back. The stain in our room’s carpet complimented those in the severely water damaged ceiling. The torn and gouged wall paper was heavily smeared with caulking that would have be better used to fill the ¼ inch gaps in the crown molding....

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Helpful?
1Thank Pete P
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, I would like to start off with our sincerest apologies for all the issues listed in your review. I would also appreciate it if you could please call me directly when you have a moment. On these reviews we have no way of knowing what room you were in or your information. I would like to make...

Reviewed 2 weeks ago

Had a good night sleep but the hotel needs to pay more attention to regular grounds cleaning. The breakfast was lacking, a lot of bins empty. Maybe it was because of spring training and they were sshorthanded?

Review collected in partnership with Best Western
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Helpful?
1Thank 131madelinem
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review on our location. We are currently under new owners whom are working very hard to better our hotel. So next time your in Phoenix please keep us in mind and come stay and see how much work is being done. Once again thank you so much we...

Gibsonia, United States
Reviewed 2 weeks ago

Below what I have come to expect from BWI, especially in "plus" space. Entrance, lobby and pool area good. Room was overly small and needed work. They seemed to be working on updates in many rooms so perhaps is recognized. Staff courteous and attentive.

Review collected in partnership with Best Western
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Helpful?
Thank Brian B
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a review on our location. We are not a PLUS property,however always striving to be better. We are currently under new owners whom are working very hard to better our hotel. So next time your in Phoenix please keep us in mind and come stay and see how much...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $110 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western
BEST WESTERN InnSuites Phoenix Hotel & Suites Arizona
Hotel Style:
#5 Best Value Hotel in Phoenix
#6 Green Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN InnSuites Phoenix Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms face the pool.”
 of 5 bubbles ruthbrown27, 25 Feb 2017 | Read review
“Stay at a different hotel.”
 of 5 bubbles 625douglasp, 20 Feb 2017 | Read review
“Stay away from the end rooms and your probably better off on the top floor although I didn't see an elevator.”
 of 5 bubbles johnmA1709AB, 26 Jan 2017 | Read review
“No elevators - ground floor rooms near parking lot are better.”
 of 5 bubbles Jaysways, 17 Jan 2017 | Read review
“Rooms in the back have a view of the hills.”
 of 5 bubbles wishfrog, 13 Jan 2017 | Read review
5 of 5