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Embassy Suites by Hilton Phoenix Airport

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Embassy Suites by Hilton Phoenix Airport
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954 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Phoenix Airport
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Showing 948: English reviews
Columbus, United States
Reviewed 5 March 2016

The hotel is older and needs some updates. Our room had to beds that were small; no way 2 adults would fit on them. The pool area was dirty and water was cold. Noise from other guest in the pool area echos through the hotel. Breakfast opens later on weekends so we didn't get to try it. Which was one...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Melody T
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Melody T., Thank you for your recent review of our hotel. We are very sorry that you were unsatisfied with your stay. We strive to deliver exceptional service and missing the mark is quite disappointing. We do hope that you are able to give us another chance during your next stay in Phoenix. All The Best, Vanessa Ramos vanessa.ramos@hilton.com

San Francisco, California
Reviewed 3 March 2016

The 1980s called and wants its hotel back! Dated and tired decor; dark colors; no vitality; facility screaming for a face lift. The 21st century is into its second decade; please, let this hotel in!!! The hotel has very close and convenient access to the airport either for rental car return or using the hotel shuttle. The staff is excellent....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ivan C
toronto
Reviewed 2 March 2016

I was spending a week in Phoenix and Sedona with my seventeen year old granddaughter, on her school's winter break. I flew in from Toronto, she flew in from Cleveland and we met at the Phoenix airport, quite late at night. My modus operendi when that happens is to book an airport motel with a shuttle, catch a few hours...

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Helpful?
3Thank ShifraToronto
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear ShifraToronto, Thank you very much for your detailed review of our property. Your description of our team matches the team that we are all so proud of. Compliments to you on your travel savviness regarding selecting an airport hotel with a shuttle- it not only saves you money it also adds to your rest! We appreciate your posted pictures...

La Crescenta, California
Reviewed 1 March 2016

My fiance and I were in town for the Barrett Jackson auction and stayed at this hotel. From the moment we walked in such friendly staff, they were able to accommodate us with a beautiful suite (VERY spacious rooms, by the way!!)... The pool area is just beautiful, enjoyed the hot tub every evening before the manager's reception with snacks...

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Helpful?
4Thank Travel2thetop2011
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Travel2thetop2011, Thank you for your recent review of our hotel. I thank you for selecting us as your choice of hotel during Barrett Jackson. We are pleased that our staff was accommodating and your suites selection was spacious. Our signature complimentary amenities are known to bring great delight to our Guests'. We will be here to welcome you back...

Kilauea, Hawaii
Reviewed 27 February 2016

Hands down the worst hotel I've ever stayed at. I was here for a conference and this was the designated hotel. I hadn't stayed at an Embassy Suites in quite awhile, several years in fact. 1) One evening just after ordering room service, I noticed a strong smoky smell coming into my room. I asked the room service delivery person...

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Helpful?
3Thank Rebecca M
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear HawaiiRunnerGirl, I am very sorry we were not able to provide you with the quality of service and stay that you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry that our Front Desk team didn't meet your expectation when you placed your concern. I...

dublin, OH
Reviewed 27 February 2016

Needed a hotel by the airport for a business meeting. This property is an Embassy so I though "how bad could it be?" Well, pretty darn bad. It is in a terrible area and the front desk manager actually stopped us as we were walking out the front to ask where we thought we we going!? Just across the street...

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Helpful?
Thank chrispeele
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear chrispeele, We appreciate your time in reviewing our hotel. I am very sorry that your experience was a negative one. I have forwarded you review to our Front Desk Manager as certain details mentioned in your review are alarming. I want to thank you for mentioning the great job delivered by our Breakfast Cook. Your feedback is extremely valuable...

Sierra Vista, United States
Reviewed 24 February 2016

Clean, spacious suite with 2 TVs, dining and living area. Fresh linens in large bedroom. Excellent breakfast. Very pleasant facility near airport. Comfortable meeting room. Great desk staff. Ample parking.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank Elizabeth R
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Elizabeth R., Thank you for your recent detailed reviewed. We are so appreciative of all of our amenities that you highlighted. Embassy Suites by Hilton Phoenix Airport takes great pride in delivering our signature Embassy Suites by Hilton amenities along with providing our 24 hour airport shuttle. We thank you again for your stay and we hope to welcome...

Fairfax, United States
Reviewed 24 February 2016

While attending a conference in downtown Phoenix we chose this convenient Embassy Suites Hotel. We always enjoy the Embassy Suites two-room layout, comfortable beds and excellent cooked to order breakfasts. This one excelled in all of these areas. The bonus was the lovely pool and hot tub surrounded by palm trees and complete with ample seating, tables and beach towels....

Review collected in partnership with Embassy Suites Hotels
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Helpful?
3Thank Nancy B
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Nancy B., We thank you for your recent review of our property. We read through your review and are extremely appreciate your time in mentioning specifics about our hotel. We were delighted in knowing that you were able to feel as if you were in a mini-resort in the middle of the city! We will share your review with...

Reviewed 19 February 2016

The front desk reception and people were good. This property is really old and tired. Pool and grounds are Ok. The rooms and bathroom are far below what I would expect for an Embassy suites. The cost was about 25% less than other area brand hotels, but the quality was not worth the savings

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank denniskI8856MD
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear denniskI8856MD, Thank you for your recent review of our hotel. We appreciate you taking the time to compliment of Front Desk Team. We apologize for the impression that you walked away with during your stay. We are currently finding ways to improve and regret that you were not satisfied. We do hope that you were able to enjoy Phoenix...

Boulder, Colorado
Reviewed 18 February 2016

We stayed here over President's Weekend because my child had a sporting event and the team was staying there. It is on a very loud, busy street so avoid rooms on the street side. It also gets loud in the pool area at night and all rooms border the pool. We were not given an internet code and when we...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Smokey S
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Smokey S., We appreciate your stay with us and do hope that your child's sporting event was a great time for all. We have listened to your concerns and thank you for taking the time to review our hotel. We are aware of the noise that is experience during high traffic times and are currently ways to make this...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Region: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $190 - $426 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
Embassy Suites By Hilton Phoenix Airport Arizona
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travellers.
3 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
5 months ago
Norfolk, Virginia
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is hard to not face the pool and it was 30 degrees. I was surprised people where in it”
 of 5 bubbles Noreplyfromtucson, 28 Jan 2017 | Read review
“Choose a room away from the pool noise.”
 of 5 bubbles rayu, 25 Jan 2017 | Read review
“Near airport”
 of 5 bubbles patriciahG7825IE, 27 Nov 2016 | Read review
“Check the AC and refrigerator first”
 of 5 bubbles 27xoros, 30 Oct 2016 | Read review
“Stay in upper floors. Hotel's first level is open and easily accessed by non-hotel visitors.”
 of 5 bubbles johnmX2977CU, 17 Oct 2016 | Read review
5 of 5