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La Quinta Inn Phoenix Thomas Road

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Traveller (25)
Room & Suite (22)
Pool & Beach (2)
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Overview
  • Excellent14%
  • Very good22%
  • Average28%
  • Poor21%
  • Terrible15%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Rooms
Family Rooms
Multilingual Staff
2 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (307)
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31 - 35 of 297 reviews
Reviewed 13 June 2017

Sketchy neighborhood. Room not as clean as I would have hoped (example: long hairs in the bathroom that certainly weren't mine). Wifi problems the entire stay, unlike at any other hotel I've stayed in. Had to be in a certain corner of the room, and...More

Thank Mike K
Response from LQ0704GM, General Manager at La Quinta Inn Phoenix Thomas RoadResponded 14 June 2017

Dear Mike K., Thank you for your survey, I was happy to read that you found our staff to be very friendly and professional. I am sorry that we didn't meet and exceed your expectations when it came to cleanliness, wake up calls and Wi-Fi....More

Reviewed 28 May 2017 via mobile

We just got to hotel staying outl side trying to finish my booking on my phone the office came out and accused us of doing drugs in the walk way that we was smoking a pipe would not let us have our room that there...More

Thank Marie s
Response from LQ0704GM, Assistant General Manager at La Quinta Inn Phoenix Thomas RoadResponded 30 May 2017

Dear Marie s, Thank you very much for your time to share a review here with us and also for your recent stay at our hotel. I am very sorry that your stay was anything less than perfect. I have shared your comments with my...More

Reviewed 23 May 2017

it's as good as any La Quinta, it's older and needs some TLC, but the staff are friendly it's easy access just off of I-17, and of course it's got a Starbucks right next door. It's not in a very safe part of Phoenix, but...More

Review collected in partnership with La Quinta
Thank Rebecca F
Response from LQ0704GM, Assistant General Manager at La Quinta Inn Phoenix Thomas RoadResponded 26 May 2017

Dear Rebecca F, Thank you very much for your nice comments and also thank you for your recent stay at our La Quinta Phoenix Thomas Road! I am very happy to hear that your stay was so enjoyable. I will pass your feedback to my...More

Reviewed 16 May 2017

We arrived at the property around midnight or we would have not stayed! Questionable neighborhood with a lot of foot traffic. Rooms were very heavy with smoke smell. Bathroom needed a good scrubbing around the edges and behind the door. The next morning the front...More

Thank Connie6759
Response from LQ0704GM, Assistant General Manager at La Quinta Inn Phoenix Thomas RoadResponded 17 May 2017

Dear Connie6759, Thank you for your recent stay at our hotel, and your time to share a feedback here with us. I am very sorry that we fell short of expectations during your stay. Please accept my deepest apologies. We pride ourselves on cleanliness and...More

Reviewed 15 May 2017

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Review collected in partnership with La Quinta
Response from LQ0704GM, Assistant General Manager at La Quinta Inn Phoenix Thomas RoadResponded 17 May 2017

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Outdoor pool
Details
Price range
US$60 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$60 - US$76 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (22)
Pool & Beach (2)
Dining (1)
Business Centre & Event Rooms (1)
Questions & Answers
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WisconsinTraveler45
February 21, 2017|
AnswerShow all 2 answers
Response from Kellycomm | Reviewed this property |
Our first floor room was non smoking.
1
Vote
birdlady07
December 1, 2016|
AnswerShow all 2 answers
Response from ushaawake | Reviewed this property |
We didn't even try it. So tired and disgusted, and left very early next morning to catch our flight, so don't know if it does or not
0
Votes
Room Tips
"Pet friendly, and free internet access, small coffee maker in the rooms along with hair dryer, Iron and..."
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""Get a room next to the office for whatever you need.""
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"Stay somewhere else."
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"Room not facing I 10 nor Denny's"
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