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Hilton Phoenix Suites

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#26 of 173 Hotels in Phoenix
Certificate of Excellence
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687 Reviews from our TripAdvisor Community

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Showing 668: English reviews
Rolling Hills, California
Reviewed 26 November 2016

Food, service and staff were rude and unhelpful. Bar closed at 11pm. I would never stay here again. Really disappointed in hotel. Only bright light was front desk staff, they tried to be helpful. Food was disgusting and limitedoptions

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Michele B
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

I appreciate your review of your experience at our hotel. I'm very sorry you had a disappointing experience with us. We're reviewing your comments and overall results of that Cheer Competition Event to make sure that all possible adjustments are made to achieve complete satisfaction. We have a positive history with your group and definitely desire to maintain that complete...

San Diego, California, United States
Reviewed 25 November 2016

Our overall experience was in the middle of the road. The room appeared nice but there were some plumbing issues. Our toilet clogged and I had to plunger it myself. Sink facet was broken and fell right off. Most staff were polite and friendly, but the bar staff were horrible and rude! Had to ask several times to be served...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Erin G
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Hi Erin, I know we responded to your review in November after your stay, but I wanted to let you know again how much we appreciate business and your review. I'm very sorry you had a disappointing experience with us. Exceptional guest service is the foundation of our brand promise and truly what we strive for. Thank you once again...

Tucson, United States
Reviewed 24 November 2016

The room was not clean. Housekeeping needs to pay more attention to detail and the night front desk manager needs a lesson in hospitality. In the world of hospitality the hotel needs to anticipate guests needs and create options.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cary B
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay in Phoenix. I apologize for the housekeeping problems you encountered. We all appreciate you bringing this to our attention and know our guests deserve better. This is not the norm and we will fully investigate and correct what went wrong. As it should be,...

Chennai (Madras), India
Reviewed 22 November 2016

I stayed at the Hilton Phoenix Suites for about a month and would say the stay was comfortable. A quick suggestion though - Chefs can look at providing variety of menus as against to the same menu items. For guests who stay for a long period, variety of menus would help to choose from based on their taste/likely. I hope...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank madhus_gopu
Rancho Palos Verdes, California
Reviewed 22 November 2016

We traveled to the hotel for a cheer competition. The hotel was way too cold inside. We had dinner at the one restaurant in the hotel and the food was terrible! The meat was like beef jerky and the soup was cold. I do not recommend this hotel.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank rosallynj
Rancho Bernardo
Reviewed 22 November 2016

Thank you for allowing the Cheer participants to decorate their doors. The hotel was really a perfect venue for this trip and the girls had fun. The front desk and evening wait staff did not seem too interested in efficiency but the morning breakfast staff were awesome. Breakfast was very good and there were a lot of fresh choices. The...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Miki B
Los Angeles
Reviewed 19 November 2016 via mobile

Things were clean however the staff, from the front desk to the restaurant servers were not very nice. A welcoming customer service goes a long way and should be something the management staff should work on.

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Helpful?
Thank Angie C
Las Vegas, United States
Reviewed 14 November 2016

The location is awkward. It can be a challenge even getting in during rush hour. The restaurant inside has a limited menu, but is passable. I didn't feel very comfortable walking around this neighborhood after hours. The rooms were nice, but there were construction crews starting at 5am outside that did a nice job of waking me up. The wi-fi...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 113karla
Monica S, Front Office Manager at Hilton Phoenix Suites, responded to this review

Thank you for you comments and I am sorry to hear of your negative experience. Please feel free to contact me at Monica.sanciprian@Hilton.com, to look into your stay and see how we can Make It Right !

Atlanta, Georgia
Reviewed 12 November 2016 via mobile

We had a group of six rooms. Check in was smooth and front desk agents were more than helpful at checkin. Breakfast buffet is definitely top-notch. Fresh eggs! Serving staff very courteous and very helpful as well as smiles and great "good mornings" as you enter. Price per night, in my opinion, is a bit too much for this hotel....

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Helpful?
Thank pcdgkws
Carmichael, United States
Reviewed 8 November 2016

The reviews of this hotel helped me choose it. It was nice on the first lobby level. But the room was quite blah. I was on the 11th floor. It just looked boring and uninteresting. Staff super nice. I had room service lunch (Tripleta sandwich) which was delicious and hot but I am not sure I'd stay here again unless...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Douglas M

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Region: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: $252 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix Suites Arizona
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Phoenix Suites staff and other travellers.
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Questions? Get answers from Hilton Phoenix Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms face the atrium and as there aren't other large buildings nearby, the view is the same in/for each room.”
 of 5 bubbles 357heatherh, 10 Jan 2017 | Read review
“Can not comment as to the value as the hotel was included in our tour package”
 of 5 bubbles MLOU19, 31 Oct 2016 | Read review
“my room was on 2nd floor. Easy access”
 of 5 bubbles Slp2454628, 28 Sep 2016 | Read review
“All the rooms are conveniently places.”
 of 5 bubbles 746rosef, 15 Sep 2016 | Read review
“Don't select a room on the Central Ave side. Was on a high floor and could still hear trucks, bus & motorcycles below.”
 of 5 bubbles Carolinaguy1, 27 Aug 2016 | Read review
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