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Royal Palms Resort and Spa

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Traveller (867)
Room & Suite (331)
Dining (84)
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Overview
  • Excellent77%
  • Very good15%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
5 Star Hotel
All hotel details
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Rooms
Jul. 30Jul. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,805)
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1,314
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104
52
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1 - 5 of 1,774 reviews
Reviewed 2 days ago

Pleasant Old historical ambience but felt like they were closed for the season. 90% of cushions and umbrellas propped up against the wall all day long. Paid resort fee but pool deck felt like it was cutting my feet. Terrible room location in the last...More

Review collected in partnership with Hyatt Hotels
1  Thank Richard Z
Response from Gwyndolyn J, Guest Relations Manager at Royal Palms Resort and SpaResponded 2 days ago

Richard Z: Thank you for allowing our leadership team to call you and speak with you directly on these matters so that we could apologize to you personally, as well as follow up with the appropriate departments promptly. I can assure you and fellow travelers...More

Reviewed 3 days ago

Nice property overall. Quality room and spa, but they sell day passes to locals for the pool area, so it was always SUPER crowded. Would expect a little more seclusion and class at this price. Also had some issues with charges that were not ours...More

1  Thank Jim B
Response from Gwyndolyn J, Guest Relations Manager at Royal Palms Resort and SpaResponded 2 days ago

Jim B: Thank you for sharing your feedback with us and fellow travelers. Please accept my deepest apologies for the pool occupancy and miscommunication with billing. I am pleased that a manager was able to help take care of it on the spot. I am...More

Reviewed 6 days ago

What a wonderful relaxing resort! I was there 3 nights and found the resort quite magical, especially at night. Wandering through the paths finding wonderful places to sit, read, have a drink or even a nap! I found the resort to be very quiet and...More

Thank Romo42
Response from Gwyndolyn J, Guest Relations Manager at Royal Palms Resort and SpaResponded yesterday

Romo42: Thank you for taking the time to share the story of your most recent visit. From the room, to MixUp, T. Cook's, and Alvadora Spa - I am so thrilled to hear you were WOWed at every stop! I am also excited to hear...More

Reviewed 6 days ago

Loved Royal Palms. Not too big of a resort. Terrific spa. Wonderful restaurant. Located close to Scottsdale proper. Pool seems a bit small for the number of guests which can make getting service a bit challenging. Overall, we enjoyed our stay.More

Thank CircleCityJanet
Response from Gwyndolyn J, Guest Relations Manager at Royal Palms Resort and SpaResponded yesterday

CircleCityJanet: Thank you for taking the time to share your feedback with us! I am so thrilled to hear that you loved the Royal Palms. We love you too! I will be communicating the feedback about service to the appropriate teams, so we can continue...More

Reviewed 6 days ago

Absolutely wonderful vacation with our 3 young adult daughters, one whom is going to be married in the Fall! The hotel is downright gorgeous with amazing Staff!! The view of camelback is breathtaking! We will definitely be visiting again!!!

Review collected in partnership with Hyatt Hotels
Thank Ruth U
Response from Gwyndolyn J, Guest Relations Manager at Royal Palms Resort and SpaResponded yesterday

Ruth U: Thank you for selecting us for your family vacation venue! It has been our pleasure to serve you. We look forward to your next visit! Sincerely Gwyndolyn J. Assistant Director of Guest Experience

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$157 - US$629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Phoenix
#3 Business Hotel in Phoenix
#3 Spa Hotel in Phoenix
#3 Romantic Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#7 Green Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$157 - US$629 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Top resorts Hotel in Phoenix
#3 Business Hotel in Phoenix
#3 Spa Hotel in Phoenix
#3 Romantic Hotel in Phoenix
#4 Luxury Hotel in Phoenix
#7 Green Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms
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Traveller (867)
Room & Suite (331)
Dining (84)
Pool & Beach (70)
Amenities (30)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Jil B
July 1, 2018|
AnswerShow all 2 answers
Response from Gwyndolyn J | Property representative |
Thank you for your message. Our resort partners with Hertz. Please contact our Guest Experience Team at 602-283-1234 and they will be thrilled to set you up with a quote for a rental car that would be available to pick up... More