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Sheraton Crescent Hotel

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Traveller (193)
Room & Suite (55)
Pool & Beach (18)
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Dec. 23Dec. 24
1 room, 2 adults, 0 children
Standard Room
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  • Excellent45%
  • Very good28%
  • Average14%
  • Poor8%
  • Terrible5%
GreenLeaders GreenPartner
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom.
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Property amenities
Business Centre with Internet Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Fitness Centre with Gym / Workout Room
Wheelchair Access
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Room features
Non-Smoking Rooms
Family Rooms
Good to know
Hotel links
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Special Offer:Book Early & Save in TX!
Hotel deals
Full view
58Somewhat walkable
Grade: 58 out of 100
49Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Traveller rating
  • 344
  • 221
  • 110
  • 65
  • 37
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Uriel Ramirez
Reviewed 2 days ago
We recently had our wedding there and Teena, the events planner, was amazing! It was kind of last minute but she put it together and made it amazing! She accommodated last minute changes, made sure our guests were taken care of and also kept the day running smoothly. The kitchen staff was amazing as well. I believe his name was Victor who was taking care of everything for us that night. They set up all the tables and chairs and the area for the ceremony was nicely set up as well. We stayed in the Suite and that was an experience in itself! Front desk was such a great help too! They too made sure our event and stay was as best as it can be and also worked with our guests on rooms. Overall it was a great experience!
Thank Uriel Ramirez
Kimberly Barrett-Hinton
Reviewed 3 days agovia mobile
I checked on with a few issues but Gabriella was sweet and went out of her way to fix the issue and made a great recovery.
Anthony the bellman was amazing and took me places and told me about the city as I am relocating.
Sam the bellman was also kind and took me to work every morning. Overall, the staff was great and corrected any issues quickly. Thanks guys.
Thank Kimberly Barrett-Hinton
Sandy B
Reviewed 4 days ago
Anthony Jackson, bellman & driver, was great to work with. He helped us not only get the books for our seminar to our meeting room, but also helped put them together for the meeting. Always had a smile--great suggestions on where to eat. He's more than 5 stars
Thank Sandy B
Response from LoriL1923, Director of Sales at Sheraton Crescent Hotel
Responded 3 days ago
Sandy B, Thank you for writing in about Anthony. We agree, he is amazing and we are so happy he has joined our team. He definitely has a way with our guest and his positive attitude is contagious. I will be sure to share your positive comments. We hope to have you with us again in the near future. Lori
Reviewed 3 weeks agovia mobile
The good: housekeeping does a good job, rooms were very clean.

The bad: parking is a nightmare, and there is no valet option; there’s a free breakfast, but it’s in a dark old restaurant, buffet style, and they won’t let you get the food to take to your room, you have to eat there in the dark empty restaurant. I can’t really see a purpose for this, it’s 100% buffet.. including getting your own toast. Very inconvenient for a business traveler; they are renovating, which it needs, so good for that. But it was a constant sound of jackhammer until 7pm, again-very inconvenience and rather annoying after work travel all day; and I asked for a room near the elevator, they gave me one at the far end of the hall away from the elevator.

Over all the stay was just so so. More accommodating staff downstairs would go a long way to improving the stay and rating at this hotel.
1 Thank feistychickie2018
Response from LoriL1923, Director of Sales at Sheraton Crescent Hotel
Responded 3 weeks ago
Thank you for taking the time to write a review on the Sheraton Crescent Hotel. I wanted to reach out to let you know that the Sheraton Crescent does offer a full breakfast buffet as well as a full menu in addition to the buffet. Additionally we offer room service as well as grab and go options in the Starbucks coffee shop. Please know we value the feed back of our guest. We truly try to cater to the needs of our business travelers as well as our leisure travelers by offering several options. I do hope you will give us another try and try a different breakfast option that may work better for your needs. Thanks again for reaching out and we hope to have you with us again in the near future. Lori
Love to Travel
Woodstock, Canada
Reviewed 4 weeks ago
Best thing about this hotel is the staff. They were all very accommodating especially the shuttle driver Anthony Jackson. He was most friendly and very helpful with his suggestions for restaurants. Also the staff in Indigo Restaurant at breakfast were very pleasant as were the front desk staff. Appreciated the late checkout at no additional cost while my husband attended a conference.
Very nice lobby area, good wi fi, rooms were quite adequate . Bathrooms looking a little outdated as were the hallways. But nothing that really would scare me away.
Pool area was nice and was pleasantly quite while I was there.
Overall I enjoyed my stay at the Sheraton Crescent Hotel and would stay here again.
Thank Love to Travel
Questions & Answers
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Marcus H
September 20, 2018|
Response from 799shellyh | Reviewed this property |
Not sure where the stadium is. The hotel shuttle is very good and will take you anywhere under 5miles I believe. Metro Rail which is approx 1 mile. That runs all the way Into Mesa. Heard stories of homeless hanging out on... More
Colleen E
April 13, 2018|
AnswerShow all 6 answers
Response from 27Ruben27 | Reviewed this property |
Only if you have a car.
Laura G
April 2, 2018|
AnswerShow all 2 answers
Response from ChiTDI | Reviewed this property |
No organized kids programs here, but they do have a pool and a large corkscrew slide into it. Most of the kids at the hotel were part of traveling sports teams and only spent the evening at the property.
Room Tips
"Ask for a higher floor"
4 weeks ago
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"Ask for street view not back of hotel"
Oct. 24, 2018
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"Be careful getting out of elevators as there was lots of puddles of water with all of the people using the..."
Aug. 25, 2018
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"Ask for a room away from traffic"
Aug. 13, 2018
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US$109 - US$268 (Based on Average Rates for a Standard Room)
phoenix sheratonsheraton phoenix
United StatesArizonaCentral ArizonaPhoenixNorth Mountain
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