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Sheraton Crescent Hotel

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Traveller (166)
Room & Suite (50)
Pool & Beach (20)
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Overview
  • Excellent46%
  • Very good28%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
“club level”(41 reviews)
“tennis courts”(39 reviews)
“front desk”(119 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Crescent Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Crescent Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Jun. 11Jun. 12
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (729)
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11 - 15 of 717 reviews
Reviewed 3 weeks ago via mobile

I want to thank the general manager, Frank Casarez for accommodating me. There was a small issue with my reservation, but he took it upon himself to ensure that I was taken care of. He immediately addressed the issue and fixed it. He did more...More

Thank Irving_Rodriguez
Response from Lori L, Director of Sales at Sheraton Crescent HotelResponded 1 week ago

Thank you for taking the time to share your experience with us. I am so happy to hear that our General Manager was able to assist with your reservation issue. I know that our General Manager takes pride in offering an exceptional guest experience and...More

Reviewed 4 weeks ago

This hotel is definitely showing wear and tear. Rooms were clean, but had an un-maintained look and feel,and the common areas used for the conference were even worse, with window framework chopped off at the ceiling and ceiling panels looking like they are about to...More

1  Thank OscarPhilips
Response from Lori L, Director of Sales at Sheraton Crescent HotelResponded 4 weeks ago

Thank you for taking the time to provide us feedback from your recent experience. I'm so sorry to hear that a landscaper was blowing leaves during your event and that definitely should not have happened. I have also informed our engineering department of your comments...More

Reviewed 5 weeks ago

When we arrived at the hotel we immediately noticed a bad smell in the lobby, particularly by the elevators. The staff did not say anything about work being done or anything. The room was large, but had a hole in the wall where the door...More

Thank juicebox7717
Response from Lori L, Director of Sales at Sheraton Crescent HotelResponded 4 weeks ago

Thank you for sharing your feedback on Trip Advisor. We are so sorry to hear of your recent experience at our hotel. You are correct, we had a main waterline break under ground and it did take some time to repair and I'm sorry that...More

Reviewed April 16, 2018

The Positive: I have been coming here for years. Let me start by saying the staff has always been very kind. The resort itself is in decent shape for how old the property is. The two gentle man that work at the Club level snack...More

Thank woodtgb
Response from Lori L, Director of Sales at Sheraton Crescent HotelResponded 4 weeks ago

Thank you for sharing your feed back. First let me say thank you for all the years you have been staying at the Sheraton Crescent Hotel. I'm sorry that your experience at the pool was less than expected. We are in the process of replacing...More

Reviewed April 15, 2018 via mobile

I am an SPG member and we stayed on the hotel’s membership floor. The rooms are dark, and the free lobby offers very little. One day housekeeping did not make the room. I called the front desk twice. They just would not send anyone with...More

1  Thank Travelor310
Response from Lori L, Director of Sales at Sheraton Crescent HotelResponded 4 weeks ago

Thank you for taking the time to share your feed back. We are sorry to hear that we fell short of your expectations. I have shared your feedback with the Director of Housekeeping so that she can ensure that this isn't an issue moving forward....More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$89 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Phoenix
#54 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$89 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Phoenix
#54 Business Hotel in Phoenix
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (166)
Room & Suite (50)
Pool & Beach (20)
Dining (9)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
Ask a question
Colleen E
April 13, 2018|
AnswerShow all 6 answers
Response from 27Ruben27 | Reviewed this property |
Only if you have a car.
0
Votes
Laura G
April 2, 2018|
AnswerShow all 2 answers
Response from ChiTDI | Reviewed this property |
No organized kids programs here, but they do have a pool and a large corkscrew slide into it. Most of the kids at the hotel were part of traveling sports teams and only spent the evening at the property.
0
Votes
sunfun2492
January 29, 2018|
AnswerShow all 2 answers
Response from Tracy R | Reviewed this property |
Yes, they do. 42" Hope this helps.. Enjoy!
0
Votes
Room Tips
"perfect for family vacation and family reunions"
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"Some rooms have balconies... they are very pleasant."
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"Executive floors available with extra services for members or for extra cost."
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"SPG floor (8th) very nice. 7th floor also quiet and excellent"
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