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Pointe Hilton Squaw Peak Resort

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Pointe Hilton Squaw Peak Resort
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3,079 Reviews from our TripAdvisor Community

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There are newer reviews for Pointe Hilton Squaw Peak Resort
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Showing 2,972: English reviews
Reviewed 3 August 2014

We spent three nights at the PHSPR as a family of four. The River Ranch kept the kids amused and wasn't too busy Weds/Thurs but Friday was beginning to show how crowded it would be over the weekend. Rico's was very good for breakfast everyday although there could be a 10 - 20 min wait for a table. Had dinner...

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Helpful?
Thank Paul_aka_Micro
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Paul, Thank you for taking the time to provide this review. I am glad you enjoyed your dining experience in Rico's and the kids found the River Ranch fun. Please accept my apologies for the insect you encountered in your casita. I'm hopeful this was resolved quickly! Your loyalty to Hilton is appreciated. We hope you will consider staying...

Phoenix, Arizona
Reviewed 2 August 2014

We spent a week at this resort on a family vacation. The River Ranch is the highlight at this resort. The lazy river was fun and the tubes plentiful. We appreciated the padded lounge chairs and prolific umbrellas in the upper lazy river area patio. The mini-golf was fun entertainment. They had various kids' activities at the pool throughout the...

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Helpful?
1Thank MidwesternatHeart196
Horizon City, United States
Reviewed 30 July 2014

Resort was really close to a lot of other attractions. Some deficiencies with our room but overall a great deal for what we paid. Kids had a lot of fun. Great restaurants in the area. The resort area has a water slide and 5 pools. Our kids also loved the mini golf that was on site.

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Helpful?
Thank Hugo F
Orlando, Florida
Reviewed 29 July 2014

I checked into Squaw Peak on Friday, July 25, 2014 for a stay through Monday, July 28, 2014. I checked into my room and went right to it. I used the restroom in the room and went to wash my hands. No water came out of the faucet. I called the front desk and was told that the water was...

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Helpful?
1Thank Smitty0115
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Smitty, Thank you for this review regarding your recent stay at our resort. Please accept my apologies for the incident you encountered. I'm sure it was a disappointing start to your stay. The brief water shut-off was an unexpected and unfortunate situation. I'm sorry this wasn't communicated to you initially at check-in, but was glad to know we were...

Tulsa
Reviewed 28 July 2014 via mobile

We just checked in today and I'm already writing this review because I'm shocked at how dirty this place is. Our first room was so filthy we asked to change rooms. After waiting 2.5 hours to receive a phone call saying out new room was ready we finally went back to the lobby to ask. They forgot to call us....

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Helpful?
3Thank Smackarelli
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Thank you for your feedback. I am deeply sorry for the condition of your accommodations. Your disappointment is understandable and unfortunate. We have standards to maintain and, clearly, we fell short. Please contact the executive office at your earliest convenience. It is my hope we can make this right and ensure your remaining days with us are more pleasant. Regards,...

Mesa, Arizona
Reviewed 27 July 2014

We had a great time at the resort. The pool bar in the north pointe complex was great. The prices were not too bad. Really enjoyed the Hole in the Wall restaurant. The food was good and tow s'mores were fun. The river ranch was also done nicely. You will need foot wear at that pool because the pavement is...

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Helpful?
1Thank DavidFancher
Central Arizona, Arizona
Reviewed 27 July 2014

I like the property but we ran into some issues with the Front Desk Staff. We have been going there for 10 years and the overall review is excellent little water park/hotel for families. Property does need some renovation. We have two boys and they love the River Ranch. Not a bad place to float on the Lazy River and...

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Helpful?
2Thank SeanPCollins
Bloomington
Reviewed 25 July 2014

I discovered a 2.5 inch cockroach in the bathroom at 4:30am on 7/25/14 as I was getting ready for an early flight. The manager said it's common in AZ during monsoon season and that he was sorry. I asked if there was a service recovery policy and he said since I checked out, there's nothing he could do but upgrade...

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Helpful?
1Thank Optum33
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello, Thank you for bringing to my attention the incident that occurred during your stay at our resort. I am terribly sorry for this, and the lack of responsiveness you received from our team member. Although it is not uncommon to come across insects in the Phoenix area during monsoon, the resort does take preventative measures to avoid these types...

Buffalo, New York
Reviewed 24 July 2014 via mobile

Stayed one week here on business. Restaurants on the property very good reasonable prices. Breakfast had a very large selection as well as healthy selections. Great dinner and appetizers as at Rico's hotel staff is very friendly nice. Full service Starbucks in the gift shop nice touch.

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Helpful?
Thank Suburb36
Prescott Valley, United States
Reviewed 24 July 2014

I found the staff to be exceptional, the room was poor quality even though they tried to improve the problems it still was dirty. The furniture was old and shabby, the carpet was shabby, dirty with worn areas, and multiple stains. I felt the value for the price paid was definitely not met. I would recommend that anyone staying do...

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Helpful?
2Thank Ronald S
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Ronald, First of all, thank you for taking the time to provide this review. I am truly sorry to know we fell short in providing you a more suitable Casita. There is a level of standards our guests expect and deserve, and clearly we did not meet this objective. I can understand your disappointment. I am, however, glad to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Self-Serve Laundry
Official Description (provided by the hotel)
Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Pointe Hilton Squaw Peak Resort offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Pointe Hilton Squaw Peak Resort, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, tennis and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. ... more   less 

Additional Information about Pointe Hilton Squaw Peak Resort

Address: 7677 North 16th Street, Phoenix, AZ 85020-4434
Region: United States > Arizona > Central Arizona > Phoenix
Price Range: $187 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Squaw Peak Resort 4*
Number of rooms: 563
Reservation Options:
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Also Known As:
Pointe Hilton Squaw Peak Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Squaw Peak Resort
Phoenix Hilton
Pointe Hilton Squaw Peak Resort Phoenix, Arizona
Hotel Style:
#6 Top resorts Hotel in Phoenix
#9 Spa Hotel in Phoenix
#13 Luxury Hotel in Phoenix
#43 Business Hotel in Phoenix
#50 Family Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Pointe Hilton Squaw Peak Resort staff and other travellers.
55 questions
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Questions? Get answers from Pointe Hilton Squaw Peak Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved building 2, which is across from the water park.”
  • Bedroom
 of 5 bubbles Vecchio7, 28 Nov 2016 | Read review
“Do not choose a standard King room or room facing a pool.”
 of 5 bubbles AbbyPollock, 19 Nov 2016 | Read review
“High Floor and near pool”
 of 5 bubbles rodthelmick, 9 Nov 2016 | Read review
“Friendly and competent staff make any room here a pleasure to occupy.”
 of 5 bubbles bjdurk2016, 26 Oct 2016 | Read review
“Bring your own cooking utensils and do not try to order food after normal eating hours.”
 of 5 bubbles abogadosean, 21 Oct 2016 | Read review
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