We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
My Family had to stay here for while our home was being fixed due to a fire. The carpet had stains on it , Like it had not been cleaned in months. only was provided one small pan and three plates two cups and one...More
Thank Jen M
Response from Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon HighwayResponded 18 November 2015
Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. In upholding our company's high standards, we are taking appropriate steps to be able to meet your expectations. Our team...More
Nothing like the pictures, i went in to check how the room looks before i book it to a friend and i was glad i did. Lacks more cleaning, dry pee on the toilet seat, hair still on the comforter plus there was holes in...More
First the pros: The price is great, cant beat it. Also the hotel fit the 6 of us comfortably. Now the cons: At check in they told us there wasn't going to be any breakfast (complimentary breakfast included) because they ran out. We were upset,...More
1 Thank Jeri Z
Response from Manager_11525, Manager at Crossland Phoenix - Metro - Black Canyon HighwayResponded 10 August 2015
Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my staff to ensure your...More
There was no shuttle from the airport..no towels...there were tears in the furniture, stains on the carpet, stains on the bedding, fitted sheet put on backwards, garbage in one of the kitchen drawers, no dishes even if we had wanted to cook, no ice machine,...More
Dirty carpet, my feet were black every night walking bare foot. Tub backed up. Sometimes no towels or wash clothes available. Family of 7 or 8 in room next to us had continues fights with screaming and door pounding going on well into the morning...More
2 Thank Elke G
Response from Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon HighwayResponded 8 July 2015
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I will be retraining our housekeeping staff...More
US$34 - US$61 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Booking.com, Travelocity, Orbitz, getaroom.com, Hotwire and Cheap Tickets so you can book your Crossland Phoenix - Metro - Black Canyon Highway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
United States >
Central Arizona >
Also Known As
Extended Stay America Phoenix ,
Extended Stay Phoenix ,
Phoenix Extended Stay ,
Crossland Phoenix - Metro - Black Canyon Highway Arizona
Response from Matthew S | Property representative |
Thank you for your question. We would be happy to have you again for Spring Training 2017! We are currently well under way renovating the hotel and hope to have everything completed around mid to late January.
Are you sure you want to delete this answer?
"I'd recommend a second-floor room in either the north building or the south building."