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Holiday Inn Express Phoenix Airport (University Drive)

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Holiday Inn Express Phoenix Airport (University Drive)
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485 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Reviewed 5 days ago NEW

We have used this hotel on several occasions. We've always had clean, well-appointed rooms, and absolutely nothing to complain about. We find it very convenient for flying in or out of Sky Harbor. Not much else to do in that area. Main downside is that there is nothing within walking distance (a place to eat for example). The hotel has...

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Helpful?
Thank Guaymita
Des Moines, Iowa
Reviewed 1 week ago

We only stayed one night after flying into the Phoenix airport. Our room was clean and updated and the staff was friendly. Hotel is located near office buildings and even though the hotel offers free breakfast there is a Waffle House right next door for an additional breakfast option.

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Helpful?
Thank Karen J
Morrisville, PA
Reviewed 2 weeks ago

Walking into this hotel you get the impression it's a nice clean newly renovated place. But the rooms definitely need more work. The walls are thin and the front door had a crack so you could hear everything in the hallways and the rooms around you. The air conditioning was so loud, it kept us up all night. The breakfast...

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Helpful?
Thank KaMar4486
IHGService, Guest Relations Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear KaMar4486, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness of the property and for providing us a high rating in terms of our staff service. However, I was concerned to see that you were not impressed with the air conditioning system...

Addison, Texas
Reviewed 6 December 2016

The location of the hotel is not so ideal. In an extremely safe area, just nothing around here other than a couple of hotels, businesses and a waffle house. You have to drive 5-7 miles to find a good restaurant. Aside from that, the hotel room was fantastic. very newly updated. New everything. The furniture if VERY practical, from storage...

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Helpful?
Thank Lesley L
Rosalen S, Director of Sales at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you so much for your stay and giving us a 5 star review! We have just completed a full renovation at our property and we are very happy to hear that you found the result to be both functional and enjoyable. We thank you for your suggestion about the coat hook and will look into possibly adding an option...

Cambridge, Massachusetts
Reviewed 28 November 2016

The photos on the Hotels.com website are misleading. I wondered what this hotel looked like prior to renovations. It has that cheap furniture feel - the "dining area" is pretty much inside the front door - room decor, while clean, was very stark and bland. There is no place for lunch or dinner. We had to go to the Waffle...

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Helpful?
Thank gloflo2111
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello, Thank you for taking the time to provide feedback on your stay here with us. I am very sorry that you were not pleased with your overall experience during your stay. We are working hard to ensure that every guest feels as welcomed and comfortable as possible, and we apologize for falling short of that. We hope that once...

Reviewed 27 November 2016

This was a good room to stay in the night before we flew out to New York. Clean room - good size - close to PHX airport. Staff were friendly. Good parking. Best Western next door has restaurant if needed.

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Helpful?
Thank Karen S
Rosalen S, Director of Sales at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello and thank you for your great review! We look forward to having you stay with us again in the future. Please let us know what we can do to make it a five star experience. Sincerely, Rosalen Salib Director of Sales

Reviewed 26 November 2016

I love Holiday Inn Express at the Phoenix Airport on University Drive. I come in about twice a year for work at the University of Phoenix and I love staying here. So close I can even walk to the office. There is even a Waffle House practically on the property! I love eating there. We don't have one back home....

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Helpful?
Thank Troy R
Rosalen S, Director of Sales at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello and thank you so much for your wonderfully positive review! We are so glad that we can offer you all the amenities to make your stay as comfortable as possible. I will pass on your kind words to our breakfast personnel. We appreciate you choosing us when traveling to the University of Phoenix for work. We will look forward...

Reviewed 14 November 2016

We booked a room for an overnight layover at Phoenix airport. The airport transportation was very convenient. In the morning it leaves the hotel on the half-hour for the airport. One tip I would give is ask the hotel how to recognize their van when you call for a ride. We got on a van for the wrong Holiday Inn...

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Helpful?
Thank Douglas N
Rosalen S, Director of Sales at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello and thank you for your informative review! We are pleased to hear that you found our airport transportation convenient for your travels. We will touch base with our front desk and have them include the driver's name and which address to look for when sending the shuttle out for pick up. We will also touch base with our staff...

Arkadelphia AR USA
Reviewed 14 November 2016

Located near Sky Harbor Airport, free shuttle to/from the airport, excellent breakfast with large variety of food, large rooms, WIFI, clean, modern. There was some construction going on during our stay but it was scheduled so as to not bother the guests. I would certainly stay there again.

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Helpful?
Thank JackArkadelphiaARUSA
Rosalen S, Director of Sales at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you so much for your five star review! We appreciate your stay with us and we are glad to hear that our construction did not cause too much of a disturbance. We look forward to your future visit! Sincerely, Rosalen Salib Director of Sales

Stamping Ground, Kentucky
Reviewed 10 November 2016

Picked hotel based on proximity to airport. OK property, had to leave before breakfast, but got a banana. If you want a beer, go next door to HGI. Room newly remodeled and one of the shower doors not mounted on rails. Pretty quite.

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Helpful?
Thank bluegrass502
Rosalen S, Director of Sales at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello and thank you for your review! We are sorry to hear that your shower door was not installed correctly. We have addressed this issue with our maintenance/renovation crew and they have fixed the problem. We hope that you choose us again next time you are in the Phoenix area. Sincerely, Rosalen Salib Director of Sales

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Whether you are in Phoenix for business or pleasure, the Holiday Inn Express Hotel & Suites Phoenix Airport has all the comforts and conveniences you would expect from luxury airport hotels. Centrally located near I-10 and Phoenix Sky Harbor International Airport, our location gives easy access to downtown Phoenix and Tempe, including the Phoenix Light Rail, Chase Field, Phoenix Convention Center, Sun Devil Stadium, Tempe Town Lake, Phoenix Zoo, US Airways Arena, Arizona State University, University of Phoenix, and Ewing Irrigation. This 4-story hotel features 114 beautifully appointed guest rooms and free high-speed (wired & wireless) internet service. You may also enjoy our 'park and fly' and eliminate worries of high airport parking rates. Nearby you will find Mill Avenue, Arizona Mills Shopping Mall, award-winning golf courses, restaurants & nightlife, and casinos. You will find yourself amazed with our award-winning service, convenient location, and spacious guest rooms featuring our Stay Smart bedding collection, microwaves, refrigerators, expanded cable and free HBO. Don t forget our complimentary freshly prepared breakfast buffet, including a variety of hot items like sausage, sausage gravy, omelets, biscuits, and a make your own pancake station. ... more   less 

Additional Information about Holiday Inn Express Phoenix Airport (University Drive)

Address: 3401 E University Dr, Phoenix, AZ 85034-7211
Region: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range: $160 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Phoenix Airport (University Drive) 2.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Holiday Inn Express Phoenix Airport (University Drive) Hotel Phoenix
Holiday Inn Phoenix Airport
Holiday Inn Express Phoenix Airport (University Drive) Arizona
Hotel Style:
#21 Romantic Hotel in Phoenix
#32 Business Hotel in Phoenix
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Phoenix Airport (University Drive) staff and other travellers.
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Questions? Get answers from Holiday Inn Express Phoenix Airport (University Drive) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check out the room first”
 of 5 bubbles KaMar4486, 3 Jan 2017 | Read review
“Visit downtown Tempe.”
 of 5 bubbles Samual0418, 20 Oct 2016 | Read review
“We were at the end of the hall on 1st floor, was very quiet there.”
 of 5 bubbles TWC1954, 12 Oct 2016 | Read review
“I really enjoyed having a King Suite on the newly-renovated 4th floor!”
 of 5 bubbles Sarita444, 4 Sep 2016 | Read review
“Check for hot water before you start unpacking in your room.”
 of 5 bubbles VacationGirl39123, 30 Aug 2016 | Read review
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