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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsmexican restaurantbest westernsbreakfast roomhash brownsroom was largefree breakfasteasy accesswaffleshot breakfastgreat place to staywould stay againclose to downtownexcellent breakfastroom was clean and comfortablepleasant stayno elevatorenjoyed our stay
This hotel looks like a prison barracks and is located along a very busy highway. The pool is very tiny and sits next to the highway. The exterior of the building is cement blocks and the surrounding neighborhood looks desolate. It was very disappointing.More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Jessica P
Response from Debbie B, General Manager at Best Western PrescottonianResponded 6 September 2017
I am sorry to hear that we were not the type of hotel that you were hoping for. We are a motel, not a resort type of hotel with all the extra frills and amenities that they offer. However, if you are here to visit...More
I would have rated Excellent if it weren't for the slow restocking of the breakfast items. Room was large, the king size bed was comfortable, and no issues with the room. The staff was friendly, and I had no problems with the internet. Location was...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank Iguanaman69
Response from Debbie B, General Manager at Best Western PrescottonianResponded 6 September 2017
Thank you for taking the time to share your comments with us. I have had a meeting with both breakfast attendants, and the problem should be fixed. If it is not, I assure you it won't happen a third time. We offer a full hot...More
I have stayed here twice, and will always return when in Prescott. The staff are super helpful and friendly. The beds are extremely comfortable, and the pillows are made of happiness. The room refrigerator is actually big enough to put stuff in. The breakfast buffet...More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank T8448DYjessicas
Response from Debbie B, General Manager at Best Western PrescottonianResponded 4 September 2017
Thanks for taking the time to write a review. Our staff greatly appreciates positive feedback, and I will be sure to share yours with them. We agree that good beds are a very important detail in choosing a hotel. We take great pride in creating...More
Very welcoming environment, rooms were very clean. I was dissatisfied with the noise level during the night. Breakfast was great and the check out process was very convenient. Will use this hotel again.More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank carolinapF8764CX
Response from Debbie B, General Manager at Best Western PrescottonianResponded 30 August 2017
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. I am truly sorry for any noise issues that...More
As an older hotel, they have maintained everything very nicely - great location, nice rooms, nice pool, full breakfast, wonderful staff and reasonable rates. I plan to stay here every time I come to Prescott.More
Review collected in partnership with Best Western
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank judithd427
Response from Debbie B, General Manager at Best Western PrescottonianResponded 29 August 2017
Thank you very much for your wonderful review and for choosing to stay with us. From the perfect location to our amazing associates; it was great to read that we got it right on all accounts. We strive to provide clean, comfortable rooms and friendly...More