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We attended a Hillsdale College Convention. The room had excellent, comfortable chairs and room temperature excellent. The staff was efficient and responsive. I really want to praise the food. The drinks were cold, water plentiful, and breakfast was ABSOLUTE OUTSTANDING. The food fresh and the...More
Response from PrescottResort, General Manager at Prescott Resort & Conference CenterResponded 4 weeks ago
Good afternoon Scott,
Happy to read and learn that everything went as planned. I will be sharing your review with the team. On behalf of my staff, and myself we look forward to another opportunity to be of service.
Yours in hospitality,
Stayed for one night. Room was spacious but dated. Front desk staff very helpful. Casino was disappointing as their non-smoking section was tiny and still smelled smoky. Pool and hot tub room is a little uninviting - dark.
I couldn’t have been more disappointed with the total experience of this hotel if it was in Beirut in ‘79.
Seriously, first room, 303, was a smokers’ delight and stunk. We complained and was told someone would come to us and get us another room....More
Thank Vic A
Response from PrescottResort, General Manager at Prescott Resort & Conference CenterResponded 1 February 2018
Dear Vic A,
Appreciate you taking the time in providing this feedback. We do take it to heart and will look to immediately remedy our shortfall. Would welcome an opportunity to speak with you to not only apologize more personally, but hopefully leave you with...More
The Prescott Conference Center was nice. The room was comfortable and the staff were very friendly. We stay there often to escape the valley. This stay was much better than the last time. The Casino is very smokey, I wish they would use a better...More
There’s a reason we continue to stay at this hotel. The views from this hotel are stunning! The rooms are beautifully decorated. The friendly staff go out of their way to be of assistance to you. There is an on site restaurant, salon and spa...More
Response from PrescottResort, General Manager at Prescott Resort & Conference CenterResponded 15 January 2018
Very happy to hear that the Prescott Resort & Conference Center is your place of choice when visiting Prescott. I have shared your comments with my team and they also express their gratitude and can't wait for your return visit.
Yours in hospitality,...More
Response from PrescottResort | Property representative |
Thank you for your inquire. If there are stains found during the room inspection prior to the arrival of our guests, they are quickly removed. The only minimum stay requirement that we currently have in place is... More
Thank you for your inquire. If there are stains found during the room inspection prior to the arrival of our guests, they are quickly removed. The only minimum stay requirement that we currently have in place is over Memorial Day Weekend.
We look forward to welcoming you to the Prescott Resort soon!