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Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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800 Reviews from our TripAdvisor Community

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Showing 755: English reviews
San Francisco, CA
Reviewed yesterday NEW

Friendly front desk staff, large room, walk or quick Uber/Lyft to Scottsdale attractions. Free breakfast had a lot of variety and the manager's evening reception was a nice touch. Used the shuttle to attend a meeting in nearby SkySong conference center and it couldn't have been more convenient. Reasonably priced shop for snacks, etc. Would return.

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Helpful?
Thank RaceTraveler12
Reviewed 6 days ago NEWvia mobile

We had reserved a king and when we checked in, we were told that we could get a room with two doubles! Nooooo! Then she said a king room opened up! Comfy room. In the morning we found the coffee cup had lipstick on it. So....check your cups! Walking distance to old town Scottsdale.

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Helpful?
Thank Nevaeh711
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Nevaeh711, Thank you for sharing feedback on your experience; we appreciate your review. I'm glad you found our accommodations comfortable. I'm very sorry for our lapse with regards to the coffee cup. Reflections like yours give us areas to improve our guest experience. We hope to have the opportunity to serve your again. Sincerely, Trisha Ryno General Manager

Reviewed 1 week ago via mobile

Clean rooms but could use updating. Love the "suite" in every room. Comfortable beds. Didn't like pillows but I only like my own. Breakfast was a nice touch. Don't forget to try the warm cinnamon rolls! Managers reception cocktails was inviting. Warm cookies served at 7:30 a plus! Pool area was always clean and accommodating to almost 30 of us....

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Helpful?
Thank Robin H
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Robin H, Thanks for your time in reviewing your experience. It’s encouraging to know you enjoyed our friendly service and amenities. Our associates work hard to provide a pleasant stay and your feedback, both positive and areas of improvement, assist us in that effort. We hope to host you again on a return visit. Best, Trisha Ryno General Manager

Monaco
Reviewed 1 week ago

After my briefcase was stolen in Europe, I had to move my reservation by 2 days as my passport was stolen too. The staff at the reception of this hotel is really unbelievable ! They did everything they could to accommodate the changes for myself and my businesspartner. They also were expecting us that evening, were aware of the difficulties...

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Helpful?
Thank jan d
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear jan d, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable after a difficult trip; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we look forward to a return visit. Best, Trisha Ryno General Manager

Reviewed 1 week ago via mobile

Good location and really great customer service. Despite having a ground floor room, it was pretty quiet till the traffic got going. Next time I will hope for a higher floor. The evening reception is a huge plus - and warm cookies were good, also. Room was large. Nice to have a refrig. Hotel is getting a little worn and...

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Helpful?
Thank joanek10
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear joanek10, Your feedback is welcomed and appreciated. Reflections like yours, which highlight strengths and opportunities, allow us to monitor and improve our guest experience. I’m glad to hear you enjoyed our friendly service and amenities. Thank you for your time in reviewing your experience, and we hope to host you again soon. Best, Trisha Ryno General Manager

Reviewed 1 week ago via mobile

We had some issues including ADA and varied check in times that arose and Jeremy made sure that we were well taken care of. The rest of the team was also very cheerfully and accommodating. We felt like we were home even though we were 2 time zones away.

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Helpful?
Thank Gary B
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Gary B, We take pride in providing the best accommodations and service, so your compliments are appreciated. I’m delighted to learn your stay was pleasant. I look forward to sharing your feedback with the entire team. Thank you for your attention in reviewing our hotel. Best, Trisha Ryno General Manager

Carmel, Indiana
Reviewed 1 week ago

While the staff is friendly and the rooms are nice size, this hotel is on the expensive side for what you get. My bill was about $180 for the night and I found the beds to be very uncomfortable and the shower in my room sprayed water all over the bathroom. The toilet is in an awful position where you...

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Helpful?
Thank Matt B
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Matt B, I'm sorry that our beds and bathroom design were not to your liking and I regret that you did not find us to be a good value. We do our very best to keep our pricing competitive and market appropriate. We add additional value through our amenities like free breakfast and shuttle. Thank you for your feedback...

Sheboygan, Wisconsin
Reviewed 2 weeks ago

This place is fantastic, the breakfast is fantastic from eggs to pancakes to fruit to everything you can think of. The shuttle will take you to Old Town Scottsdale. Beautiful pool area, the Managers reception is great with beer and wine Great places to eat is Oregano's across the street and Burger Rehab in Old Town.

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Helpful?
1Thank bsabol1407
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear bsabol1407, I'm so glad you enjoyed your stay. It is wonderful to know that you found our amenities ample and our location convenient. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Trisha Ryno General Manager

Pismo Beach, California
Reviewed 2 weeks ago

I came in for 1 night this week and was warmly welcomed by the front desk staff. After getting settled I was so impressed with their caring attitude that I asked to extend my stay for 2 additional nights. Thank you to Laraya who went above and beyond to assist me with the extension while also making sure I received...

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Helpful?
Thank LocoTravelers
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear LocoTravelers, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us and look forward...

California
Reviewed 2 weeks ago

We always work even from vacation, so it was nice to find that our room had a separate living room with desk. We felt as if we had our own office, separate from our vacation. The room was large, again a fully separate bedroom with closets in both living room and bedroom. The room was clean and comfortable and the...

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Helpful?
Thank marjen
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear marjen, We are happy to hear from you and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit. Best, Trisha Ryno General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Nestled deep in the Sonoran Desert, Scottsdale is a lovely oasis that offers the excitement and attractions of a busy metropolis, as well as the quiet and laid-back atmosphere of a Western town. The Holiday Inn Express® Hotel & Suites Scottsdale offers easy access to the area's attractions and lovely desert landscape. Corporate travelers appreciate that our modern facilities include a well-equipped Business Center, as well as an 875-sq-ft event room. The hotel's location in Scottsdale, Arizona places guests near such area businesses as Scottsdale Healthcare, General Dynamics, Boeing and Greenbaum Surgery Center. We suggest that you take the time to explore the nearby, beautiful Desert Botanical Garden. After spending the morning at the garden, head over to the Phoenix Zoo for a fun-filled afternoon. If you're in the mood to go shopping, you can check out Old Town Scottsdale or Fashion Square Mall. While visiting, be sure to check the schedules at Scottsdale Stadium and WestWorld to see what events are in town. Our complimentary, hot breakfast ensures that you start your day off the right way with a hearty meal. We provide free high-speed, wired and wireless Internet access throughout the hotel's facility, and the Scottsdale, Arizona area is easily accessible with our free shuttle. We look forward to welcoming you to the all-suite Holiday Inn Express® Scottsdale hotel! ... more   less 

Additional Information about Holiday Inn Express Hotel and Suites Scottsdale - Old Town

Address: 3131 N Scottsdale Rd, Scottsdale, AZ 85251-7217
Region: United States > Arizona > Central Arizona > Scottsdale > Downtown Scottsdale
Price Range: $190 - $499 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel and Suites Scottsdale - Old Town 2.5*
Number of rooms: 170
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Scottsdale
Holiday Inn Express Scottsdale
Holiday Inn Scottsdale
Holiday Inn Express Hotel And Suites Scottsdale - Old Town Arizona
Hotel Style:
#5 Family Hotel in Scottsdale
#11 Romantic Hotel in Scottsdale
#15 Business Hotel in Scottsdale
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel and Suites Scottsdale - Old Town staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel and Suites Scottsdale - Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poolside is great”
 of 5 bubbles jand711, 10 Feb 2017 | Read review
“There are poolside rooms available that little balconies to sit outside.”
 of 5 bubbles bsabol1407, 4 Feb 2017 | Read review
“Get the pool side units, nice pool view and off the street.”
 of 5 bubbles ClaytonC364, 2 Feb 2017 | Read review
“First floor rooms are noisier with the restaurant next door and a very busy lobby!!”
 of 5 bubbles Wanderer790, 27 Nov 2016 | Read review
“Ask for room with patio on interior. I will next time.”
 of 5 bubbles MKVogelsang, 6 Nov 2016 | Read review
5 of 5