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Extended Stay America - Phoenix - Scottsdale

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Extended Stay America - Phoenix - Scottsdale
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103 Reviews from our TripAdvisor Community

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Showing 101: English reviews
El Paso, Texas
Reviewed 5 days ago NEW

I just returned this evening from my trip to Scottsdale. We had travelled to the Phoenix area for my sons hockey tournament and got a great deal at this hotel. After booking the hotel I read some reviews that honestly had me worried. I read about bad service and unclean property and rooms. I went ahead and stayed at the...

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Helpful?
Thank epmike1687
North Plainfield
Reviewed 3 weeks ago via mobile

One of the worst hotels I've stayed at in ages. This place is dirty! I mean even the sheets have stains and are at best military grade. The fact that my original king size room had a toilet which leaked all over the floor and the only had a smaller room available that still had maintenance issues and wouldn't provide...

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Helpful?
Thank kellyrI1004ZG
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that you were not pleased with our services. Please accept my apology. Your comments were reviewed by our staff, and we will make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your...

Jersey City, New Jersey
Reviewed 3 weeks ago via mobile

This location is PERFECT if you want to be in the center of Scottsdale. This location is near Fashion Square and The Quarters. This location is near the malls and all eateries. If you don't want to be to far from everything this is the location to stay but you won't have comfort. The bed was shaky and there wasn't...

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Helpful?
Thank Maroonsabr
Los Angeles, California
Reviewed 16 October 2016

This place was a dive. There were rats outside and the grab and go breakfast was a farce. It consisted of old packaged muffins and no fruit. I couldn't wait to get out of there. Had we not arrived from out of state at night, we would not have stayed there at all.

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2Thank queenalways
Flagstaff, Arizona
Reviewed 29 September 2016

Taz was AWESOME!! She is a KEEPER! She worked out my botched Booking.com reservation with grace and ease, all while dealing with another patron who was confused about his reservation details, another looking for pans to cook in, and the phone ringing almost nonstop!!! AND cleaning up spilled coffee. I want her checking me in wherever I go!! As to...

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Helpful?
Thank WINROB1100
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I appreciate you bringing your experience to our attention. I am grateful for the feedback you provided so we are able to continually improve our hotel, especially you praise of one of our staff members. If you have any additional feedback, please reach out to me at psc@extendedstay.com. It would be our pleasure to have you stay with us again...

Montana
Reviewed 26 September 2016 via mobile

I booked a room there and prepaid with credit card. Got there around 300 pm and the time me they gave my room away. Oops sorry they said. Had to run around to find another room that I paid more for. Kiss mine extended stay. A reservation is a reservation. Go somewhere else if u wanna stay.

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1Thank trn81
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were unsatisfied with your experience at ESA. Please accept my apology. I discussed your comments with our team, and we will make sure that reservations are honored. If you have any additional feedback, please reach out to me...

Sun City West, Arizona
Reviewed 26 September 2016

I really didn't know what to expect about this place because of the location and price. I stayed there for both but I am not to sure if I would stay there again. I tried to check in early and when I was told I had to wait for another hour I didn't mind. But when I came back to...

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1Thank williammL7558GN
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

The feedback provided in your review is much appreciated. Please accept our most sincere apologies for your recent experience. I met with our staff, and we will make sure that this issue is not repeated by implementing better commuincation and customer service when assisting guests. I am grateful for the feedback you provided so we are able to continually improve...

Prescott, Arizona
Reviewed 16 September 2016

My husband recently had a hip replacement in Scottsdale, and it required a two night stay at a hotel. We purchased the hotel through Priceline. When I arrived, I asked the clerk, Bryce, for a handicapped accessible room due to my husband's surgery. He said no, because I booked it through Priceline and paid too little. (They had to approve...

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1Thank Lynn P
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The incident you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I will follow up with my team to prevent this type of incidents from happening again. The staff and I appreciate your comments, as...

Reviewed 16 September 2016

I was scheduled consultation at the Mayo Clinic for treatment. The room was not clean. the shower was inadequate. I let the cold water run for 1/2 hour and still did not get cold water. There was no Ice machine, we were told it had broken down and been removed. I asked for ice trays for refrigerator and was told...

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Helpful?
2Thank Patricia C
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Your review for our hotel was recently brought to my attention. Please accept my most sincerest apologies about your stay. The miscommunication and lack of customer service you received is regrettable. Our staff will be informed not only about fixing the issues in your room, but also on communicating our amenities to guests properly. Thank you for bringing these incidents...

New York City, New York
Reviewed 16 August 2016

smells the minute you walk in elevator is filthy...there was a pile of garbage in elevator lobby on third floor that nobody touched for 2 days. rugs old and filthy no amenities at all. wifi worked...but the free one was very slow...they want you to pay to upgrade

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1Thank y307882
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for your recent review of your stay. To prevent this from happening again, our team is working to ensure the trash is never piled up and the hotel has a fresh smell. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Phoenix - Scottsdale

Address: 10660 N 69th St, Scottsdale, AZ 85254-6161
Region: United States > Arizona > Central Arizona > Scottsdale
Price Range: $109 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Extended Stay Deluxe Phoenix/Scottsdale Hotel Scottsdale
Extended Stay Scottsdale
Scottsdale Extended Stay
Extended Stay America - Phoenix - Scottsdale Arizona
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Scottsdale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay elsewhere.”
 of 5 bubbles queenalways, 16 Oct 2016 | Read review
“If you want to used the kitchen you have to asked for everything...”
 of 5 bubbles williammL7558GN, 26 Sep 2016 | Read review
“skip this hotel... do yourself a favor”
 of 5 bubbles y307882, 16 Aug 2016 | Read review
“Loved the bed and never heard anything the whole time I was their .”
 of 5 bubbles G7831SPedm, 4 Jul 2016 | Read review
“Look at another hotel.”
 of 5 bubbles KellyO_12, 25 May 2016 | Read review
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