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Hampton Inn Suites Phoenix Surprise

Hampton.comUS$149*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Hampton Inn Suites Phoenix Surprise
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385 Reviews from our TripAdvisor Community

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Showing 385: English reviews
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Chino, California
Reviewed 3 days ago NEW

I love that I feel welcomed each time I have been there. We have spent at least 3 stays here and I plan on returning if I am in surprise again. My aunt just moved to surprise, so I predict we will be there again.

Review collected in partnership with Hampton
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Helpful?
Thank 919sherrir
Las Vegas, Nevada
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

We have stayed at the Hampton Inn & Suites in Surprise a number of times over the past 8+ years. It is a nice place to stay. It is clean, well run and has a nice breakfast. It must be a great place to work because we keep seeing the same people working there year after year. It is located...

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Helpful?
Thank Robert G
About Hotel's Favourite Review
Buffalo, New York
Reviewed 1 week ago

Hotel was fine, clean and newer looking. Rooms were good, especially having a could to sit on. Breakfast was fine, reasonable selection but fresh fruit could have been a little better. Nice having cookies available when we came back at night

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Helpful?
Thank Kevinamh
Big Rock, IL
Reviewed 2 weeks ago

Standard Hampton hotel, however it was getting some updating and was just a bit in disarray. Would caution you we had two rooms 407 & 409 and there seems to be a strange vibration that would occur in these rooms. Person at front desk acknowledged this and offered to switch, but it was not enough of an irritation to bother...

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Helpful?
Thank travelcarr
Oakland, California
Reviewed 2 weeks ago

The staff at the hotel was great. Everyone went above and beyond to take care of all of our needs. Very friendly and fun. The happy hour every night was lively. Popcorn, cookies, soda, water, beer and wine all delivered with a smile and a story or two.

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Helpful?
Thank pamelaw883
Reviewed 3 weeks ago

IF staying at this hotel, make sure you check in before the night mgr is there. Because he'll do nothing to help you out. He just sat there and didn't want to help me out. Customer Service needs to be addressed at this location!!!

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Helpful?
Thank Charlie C
Marco D, General Manager at Hampton Inn Suites Phoenix Surprise, responded to this review

Dear Charlie C, We appreciate you taking the time to share your experience. We deeply apologize about the experience that you had with one of our staff members. We have shared this feedback with the employees involved and we have discussed ways that we can improve the service. I would love the opportunity to speak with you further regarding your...

Las Cruces, United States
Reviewed 3 weeks ago

Guess housekeeper just decides to knock on your door and wake you up even though check-out isn't until another 2 hours. Then says "you're rude". Guess being a guest was not part of their vocabulary. They need to see who's checked out before randomly knocking on doors for $300 a night.

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Helpful?
Thank Darla B
Marco D, General Manager at Hampton Inn Suites Phoenix Surprise, responded to this review

Dear Darla B, Thank you so much for taking the time to write a review about your recent stay at our hotel and we want you to know that your feedback is greatly appreciated. I apologize about the level of service our housekeeping staff provided to you. We hade share your comments with the entire Housekeeping Department to ensure this...

Seattle
Reviewed 4 weeks ago

Overall lots of amenities included with the nightly rate i.e. Free internet, complimentary breakfast, refrigerator, microwave, nice desk area in room for working on computer and nice seating area within room. Lobby area nice for playing board games.

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Helpful?
Thank Hawaii4you
Pleasant Hill, United States
Reviewed 4 weeks ago

Good hotel. The prices go way up during spring training. Information for the surrounding area is hidden in the business center instead of the lobby. We used our phones for things to do. Didn't find the information til the day we left.

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Helpful?
Thank 352clints
Sedona, Arizona
Reviewed 4 weeks ago

This Hampton Inn is nice, the staff were very helpful, bed was most comfortable and our Suite was spacious and well equipped. The Internet was most difficult to access but a friendly front desk employee called Pat helped me get set up. Access was spotty and they need to improve it for the benefit of guests on a business trip....

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1Thank Brynette

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Hampton Inn Suites Phoenix Surprise

Address: 14783 W Grand Ave, Surprise, AZ 85374-7213
Region: United States > Arizona > Central Arizona > Surprise
Price Range: $150 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Suites Phoenix Surprise 2.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Hotels.com, Hotwire, Orbitz, Travelocity, Priceline, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Hampton Inn Suites Phoenix Surprise reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Suites Phoenix Surprise Hotel Surprise
Hampton Inn Surprise
Surprise Hampton Inn
Hotel Style:
#2 Romantic Hotel in Surprise
#2 Family Hotel in Surprise
#3 Business Hotel in Surprise
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Questions & Answers

Questions? Get answers from Hampton Inn Suites Phoenix Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always select the suite which is about $10 more per night but well worth it.”
L4518EKrobertg, 29 Mar 2017 | Read review
“Request top floor, away from elevators -- quieter”
TwoRetiredFolk, 1 Jan 2017 | Read review
“They are doing construction around the area so there is a bit of noise. The a/c units in the room are very loud.”
523cindyf, 9 Nov 2016 | Read review
“Get a room facing the lawn/pool area.”
BDArcher, 25 Sep 2016 | Read review
“Request a room with the pool view, so you are not on the highway side of the hotel.”
jog601, 13 Sep 2016 | Read review
5 of 5
Hampton.com
US$149* /night
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TripAdvisorUS$149
Booking.comUS$149
Hotels.comUS$149
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*Disclaimer
Prices are for 1 room, 2 adults
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