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Holiday Inn Express Surprise

168 reviews
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Traveller (8)
Room & Suite (29)
Pool & Beach (5)
Overview
  • Excellent59%
  • Very good32%
  • Average4%
  • Poor4%
  • Terrible1%
Travellers talk about
“spring training”(18 reviews)
“front desk”(25 reviews)
“hi express”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (168)Write a Review
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LanguageEnglish
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All reviewsspring trainingfront deskhi expressmanager on dutynice hotelbaseball stadiumhousekeeping servicethe breakfast areatexas rangersbeds were firmrefrigerator and microwaveplenty of free parkingphoenix areafitness centerlittle thingsstay there againquiet location
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1 - 5 of 166 reviews
Reviewed 2 weeks ago

Stayed five nights during a senior tennis tournament. The room was great, squeaky clean and great bedding. The complimentary breakfast was wonderful. A great variety and high quality choices. Staff also let us (7women) use the breakfast area to eat our delivery food. Very nice...More

Thank Volley40love
Hotel's Favourite
Reviewed 28 November 2017 via mobile

Just stayed here while visiting relatives in Sun City West. We spent 7 nites & were very pleased. Breakfast was good & staff was great including at front desk. Yesenia and rest of staff took great care of us. Will definitely come back.

Thank Skbeachllc
Reviewed 30 December 2017 via mobile

I had booked this hotel, one I have stayed at several times before, without thinking to ask what their pet policy was. I have a small chihuahua mix and never thought there would be an issue. The desk clerk told me that they don’t allow...More

Thank Beachmom206
Response from IHGService, Guest Relations Manager at Holiday Inn Express SurpriseResponded 15 January 2018

Hello Beachmom206, Thanks for choosing to stay with us and sharing your experience! While we're glad to know that most of the elements of your stay met your standards, we regret to learn about the issue regarding the hotels pet policy. What you described is...More

Reviewed 5 December 2017

A nice hotel, clean, good breakfast, good facilities, a vehicle is required to get to food though as there is nothing in easy walking distance but plenty of choices a short drive away. It's also right by the baseball stadium so will be busy on...More

Thank Tim L
Reviewed 7 November 2017

No more muss or fuss in making your breakfast anymore.....just press the button on the automatic pancake maker and voila you have two pancakes that roll on out on a conveyor belt!! Really!! Just make sure you have your plate positioned properly.... All in all...More

Thank Rebel500
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Hot Tub
Tennis Court
Details
Price range
US$130 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$130 - US$370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (8)
Room & Suite (29)
Pool & Beach (5)
Dining (3)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"No discernible differences."
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"#104 downstairs with easy access to parking lot & outdoors & looks east"
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"Turn air on asap. Takes a little bit to completely cool down. Rooms are big."
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"4th floor will at least insure no one makes noise above you. The view of the mountains is great from the west..."
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