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Windmill Suites in Surprise

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417 Reviews from our TripAdvisor Community

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There are newer reviews for Windmill Suites in Surprise
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Showing 416: English reviews
Wichita, Kansas
Reviewed 3 weeks ago

Very Friendly Staff, COMFY Pillowtop Mattress, Separate Bedroom, Living Room and Kitchenette. Good Breakfast and Large Suites! Good Value. Could use some Carpet updates but overall nice property for the price. Easy access to restaurants and highways.

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Helpful?
Thank lovetotravel913
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us and also for your kind comments regarding our staff, who all strive every day to ensure our guests comfort. I am glad you took the time to enjoy our hot breakfast. Hoping to update those carpets in the near future.

New Haven, Connecticut
Reviewed 3 weeks ago

The hotel staff were very friendly and the hotel was in a great location for us. The complimentary breakfast was good and the room was great. The room was clean but the carpets were worn. Thought they could be replaced as well as the hallways.

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Helpful?
Thank wandrew500
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for your very kind review of your stay with us at Windmill Suites in Surprise. We strive every day to ensure all of our guests enjoy their stay and are always thankful to those who take the time to share their experience with us and those on social media. I will share your kind words with my staff....

Reviewed 4 weeks ago

Our suite was plenty large, with a living room, small kitchen area and nice sized bedroom and bathroom (with two sinks!), and two flat screen TVs. Carpet and building a little dated, but bed was firm and room was very quiet making it easy to sleep well. Breakfast was ok (no fresh fruit at breakfast other than apples), and they...

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Helpful?
Thank Linda S
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you Linda for taking the time to review your stay with us. We value our guests opinions and we always pass these reviews to all of our staff. Sorry about the fresh fruit selection but we have found that only apples retain their freshness and appeal for more than a day or so and we did not like to...

Detroit
Reviewed 4 weeks ago

I was happy to find something close to my sister's home and reasonably priced. I agree with a few other reviewers that the property could use updating. However, it was clean with comfortable beds. The breakfast was kept up nicely by friendly staff. I would recommend it to others that don't care if the carpet isn't new. I didn't use...

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Helpful?
Thank CollegeVisit
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us. We understand that time is so precious these days, so we are always grateful to those who understand how important these reviews are to a business. I will pass on to my staff your kind words, especially the breakfast attendants who glow when someone like yourself singles them...

Reviewed 19 January 2017

Our room was pet friendly was the main reason we picked this hotel. Then experience how nice the room, service, and comfort they offered. I loved the pillows and bed as they were as comfortable if not more than my own. Great Place to Stay!

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Helpful?
Thank Richard B
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you Richard for taking the time to give us such a great review and of course your generosity with those 5 stars :) I will pass on to our housekeeping staff your kind words concerning their service.

Phoenix, Arizona
Reviewed 18 January 2017 via mobile

My wife and I decided to take our boys to Wickenburg for a weekend trip and had the pleasure of staying at the Windmill Inn for the night. We loved it! I can't begin to tell you what a difference it made to have a suite instead of a "normal" hotel room. Lots of room to stretch out, two TVs...

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Helpful?
Thank NotJustRocks
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for your glowing review of your stay with us. The suite concept that we have really was designed for families just like yours. Plenty of room to stretch out and separate after a long day together. I will be sharing your kind words with my staff and we hope to see you again next time you...

Belfair, Washington
Reviewed 13 January 2017

The hotel was magnificent in its earlier life. However, it is showing signs of aging. The owners need to spend some money and do upgrades i.e.., carpeting was bad in our room. However, the room was exceptional large with pocket doors closing off the bedroom. Small kitchenette was usable. The bed was comfy and the linens were good. The room...

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Helpful?
Thank Mel2013_13
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us. We agree that we may be showing some signs of aging and hope to get some upgrades done in the near future. I love that you could see the "magnificent" bones that this beautiful building has. We hope to see you again next time you are in the...

Albuquerque, New Mexico
Reviewed 9 January 2017

I LOVED this hotel. We had issues the first night when we checked in with the night clerk who was very condescending and we ended up staying elsewhere that night but we came back during the day and the staff was helpful and friendly the rest of the time we were there. I will stay here again.

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2Thank darnmama
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us. I will look into what happened at your initial check in as all of our staff are vested in every guest feeling welcome when they stay with us. Thank you also for giving us that second chance and returning the next day. We also appreciate those 5 stars....

Los Angeles, CA
Reviewed 7 January 2017

The hotel is beautiful from the outside. Pros: The bed is very comfortable. The staff at the front desk are very nice. Cons: run down! The carpeting in the hall are worn and coming apart at the seams. The carpeting in our room was a hazard. I have never seen carpet that had rolls like that. The sliding door from...

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1Thank 0618Carol
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you Carol for taking the time to review your stay with us. It is not very often that we hear we have seriously dropped the ball, I am taking your concerns to the General Manager. Also thank you for the kind words regarding our staff which I will also pass on.

Jacksonville, Oregon
Reviewed 7 January 2017

The rooms were very clean. The front desk staff was excellent. The rooms need updating and newer digital supports. Breakfast was good. It is just due for a renewal. We were comfortable, felt safe and got good sleep.

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Helpful?
Thank Billee S
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you so much for your review and your kind words regarding our staff, they are very much appreciated and I will pass them on. I am glad that you enjoy our breakfast as we try to accommodate every ones tastes and usually get it right. Looking forward to seeing you next time you are in Surprise.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 

Additional Information about Windmill Suites in Surprise

Address: 12545 West Bell Road, Surprise, AZ 85374
Region: United States > Arizona > Central Arizona > Surprise
Price Range: $107 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Number of rooms: 126
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Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Hotel Style:
#2 Business Hotel in Surprise
#3 Family Hotel in Surprise
#4 Romantic Hotel in Surprise
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Questions & Answers

Here's what travellers have asked, with answers from Windmill Suites in Surprise staff and other travellers.
4 questions
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7 months ago
Wichita, Kansas
over a year ago
Saint Joseph, Missouri
Tappahannock, Virginia

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Questions? Get answers from Windmill Suites in Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for poolside! Beautiful view of pool and small pond and green grass!”
 of 5 bubbles jmullins2017, 20 Feb 2017 | Read review
“Room 118 is the best.”
 of 5 bubbles wenrenken, 9 Feb 2017 | Read review
“3rd Floor Rooms for quiet. Ask for Lakeview.”
 of 5 bubbles lovetotravel913, 2 Feb 2017 | Read review
“Comfort, nice surroundings, respectful staff.”
 of 5 bubbles richardbE6620DF, 19 Jan 2017 | Read review
“I always go for a room on the highest floor. Be aware though - one of their elevators is out of order.”
 of 5 bubbles Mel2013_13, 13 Jan 2017 | Read review
5 of 5