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SpringHill Suites Tempe at Arizona Mills Mall

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#21 of 49 Hotels in Tempe
Certificate of Excellence
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SpringHill Suites Tempe at Arizona Mills Mall
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204 Reviews from our TripAdvisor Community

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Tampa, Florida
Reviewed 1 week ago via mobile

Reasonably clean, pleasant desk staff. Room decor is rather Spartan. Lots of plumbing noise through the walls. Bed was very very soft, no support at all. Just a cheap foam mattress. Breakfast was included and okay, but nothing to look forward to. Some airport noise.

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Helpful?
Thank Ray4343
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Ray4343, Thank you for completing a Trip Advisor review of your stay, however, I believe that you reviewed your stay from a different SpringHill Suites as we are not right near the airport although it is about a 15 minute drive to the airport. Wanting to know what our guest experience would be I have also tried the complimentary...

Parker, Colorado
Reviewed 3 weeks ago

recently stayed at this property and had a less than desirable experience. The room was not up to Marriott standards. Emailed the GM to inform them of my experience and have yet to receive a reply. Many other hotel options in this area.

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Helpful?
Thank beagletim2016
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear BeagleTim2016 Thank you for reaching out to us in regards to your recent stay. I apologize for the experience you had at the hotel. I received your email reply to the departure email I sent out and asked my Assistant Manager to reach out to you directly as I was travelling. She has been unable to reach you via...

Frederick, Maryland
Reviewed 4 weeks ago

With Marriott, you know what you are going to get. While not a budget location, it is a no frills hotel. Maid service was sketchy & the room smelled like a dirty mop after "cleaning". On the upside, the kid at the front desk was very helpful!

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Helpful?
Thank prickles2188
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for your feedback regarding your stay as it helps us to know where areas of opportunity are for improvement based on your experience. If the clean or chemicals used were insufficient then we will work on correcting this immediately. You mentioned htat housekeeping was sketchy but will you please clarify what you mean by that?...

Denver, Colorado
Reviewed 4 weeks ago

My husband and I stayed at the Springhill Suites for two nights. We were picked up from the airport by the hotel driver. He was very nice and courteous! He was able to give us some history of the area and places to see while we stayed. The check in process was easy and the room was very clean! I...

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Helpful?
Thank Believer55
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Believer55, Thank you for sharing your experience while at our SpringHill Suites in Tempe. I am happy to see you were able to use our complimentary shuttle service and found it a great amenity. Our breakfast is one of my favorite amenities as it has a little something for everyone. Including Gluten Free! We like to know that little...

Phoenix, Arizona
Reviewed 17 January 2017 via mobile

I have been staying at the Springhill every month for the past 4 years and the management team goes above and beyond to make your stay enjoyable. I am a Platinum Premier with Marriott and travel quite often and though there are many choices in Phoenix for Hotels this Springhill is my favorite. I am always greeted by name from...

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Helpful?
Thank John l
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear John l Thank you for your kind words and your great review. We realize that you have a myriad of choices on where to stay and your continued support helps us understand we are doing things right. Not only have we done this once or twice, but as you put it we have continued to offer the customer service...

Denver, Colorado
Reviewed 17 January 2017

This hotel, by far, is the worst place I have ever stayed at, and I've stayed at a Red Roof Inn!! We are a travel hockey team and while I know we can be loud sometimes and the kids run around and can be a pain sometimes, the hotel made us feel unwelcome from the second we checked in. From...

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Helpful?
Thank mxzlot
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Valued Guest, Thank you for completing a response regarding your stay. I am sorry you were made to feel unwelcome by having to sign the group agreement. We, unfortunately, had to implement a group behavioral agreement to all groups checking in because we get many complaints from guest who were in the hotel and receive surveys just as you...

Reviewed 16 January 2017 via mobile

We stayed here with our hockey team and were treated horribly. This neighborhood is extremely sketchy and there were two shootings the weekend we stayed. The hotel and rooms are very small, linens and towels stink and staff is rude. We could have (and should have) stayed in a resort for the same amount of money and I'm sure they...

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Helpful?
Thank Sarah B
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Sarah B. Thank you for completing the Trip Advisor comment regarding your stay. We are always grateful for your business but what you are considering rudeness from the staff was us enforcing policies that took all guests into consideration whereas a few guest did not agree with the pool closing earlier than anticipated due to the noise level and...

Reviewed 16 January 2017 via mobile

I came here with my children for sports team travel. We travel a lot and we have stayed at many Springhill Suites in the past. Wow was this a huge disappointment!! Rude staff, dirty rooms, and dry unappealing breakfast. We stayed for a total of five nights and it was obvious there is a management problem with this property. Such...

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Helpful?
Thank Student Kristop... A
Christa D, Assistant General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Thank you for your review.

Ann Arbor
Reviewed 2 December 2016

I came into town to visit my friends and entire family, this place has an awesome location near Chandler mall, is a short drive to DWTN Tempe and nice drive to Scottsdale. The breakfast was good and had a decent variety, I felt the service was better on the weekend regarding the attendant, she was much more upbeat and even...

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Helpful?
Thank Heidi M
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Heidi M Thank you for taking a moment to share your experience at our hotel. We are happy to have hosted you during your visit with family and friends. We are looking forward to your next trip through Tempe.

Page, Arizona
Reviewed 28 November 2016

Very good stay young guy that checked me in was very nice seemed overwhelmed for it being just him there with it being so busy. But handled it very well. Breakfast was ok not much of a variety offered. Overall stay was very good.

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Helpful?
Thank cameronloy
Joe P, General Manager at SpringHill Suites Tempe at Arizona Mills Mall, responded to this review

Dear Cameronloy, Thank you for taking a moment to share your experience while at our SpringHill Suites in Tempe. I am delighted that the front office was able to juggle multiple things and still make you feel welcomed. We are always looking for ideas that may fit your breakfast choices, so if you have any suggestions please let us know...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Room Service
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Discover the newly renovated and completely reinvented SpringHill Suites Tempe Arizona Mills Mall hotel. Perfect for business or leisure travel, our Tempe hotel lies at the gateway to the Tempe high-tech area near numerous attractions such as ASU, Arizona Mills Mall, and companies such as Bank of America Insight, and Intel. With complimentary shuttle service available Monday -Friday from 7am to 10 pm, getting to Phoenix Sky Harbor has never been easier. All suites at have been completely recreated and feature new luxurious crisp linens, elegant fixtures, comfortable sleeper sofas and mini-fridge, microwave, and coffee makers. Complimentary high speed internet access in all suites and a 24 hour business center will keep you connected and productive. Offering a chef inspired complimentary hot breakfast in our stylish new lobby, your day is sure to start off right. Our reinvented hotel coupled with our friendly hospitable service, the SpringHill Suites is sure to be your choice hotel in Tempe, AZ! ... more   less 

Additional Information about SpringHill Suites Tempe at Arizona Mills Mall

Address: 5211 S Priest Dr, Tempe, AZ 85283-1043 (Formerly SpringHill Suites Tempe)
Region: United States > Arizona > Central Arizona > Tempe
Price Range: $173 - $432 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Tempe at Arizona Mills Mall 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Springhill Suites Tempe Hotel Tempe
Tempe Springhill Suites
Hotel Style:
#12 Business Hotel in Tempe
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Tempe at Arizona Mills Mall staff and other travellers.
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Questions? Get answers from SpringHill Suites Tempe at Arizona Mills Mall staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“a room away from the elevator would serve you well”
 of 5 bubbles prickles2188, 26 Jan 2017 | Read review
“Stay somewhere else to get a good room”
 of 5 bubbles mxzlot, 17 Jan 2017 | Read review
“Ask to be away from the road side if you are a light sleeper or have trouble falling asleep, otherwise you shouldn't have any issues”
 of 5 bubbles JaimeQ_13, 2 Dec 2016 | Read review
“Higher floor is quieter.”
 of 5 bubbles cameronloy, 28 Nov 2016 | Read review
“We had a first floor room and it was still pretty quiet.”
 of 5 bubbles robertmbbb, 21 Sep 2016 | Read review
5 of 5