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Holiday Inn Express & Suites Williams, an IHG Hotel

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Traveller (114)
Room & Suite (92)
Dining (36)

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About

#10 of 31 hotels in Williams
Location
Cleanliness
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Value
GreenLeaders Bronze level
Welcome to the Holiday Inn Express and Suites in beautiful Williams, Arizona. The newest accommodations in The Gateway to the Grand Canyon. Whether a business venture or a vacation brings you to Williams, our hotel's amenities can satisfy your needs. Located in walking distance to the Grand Canyon Railway, our complimentary high speed, wired and wireless Internet access keeps you connected, while our signature cinnamon rolls from the free Express Start Breakfast Bar gives you fuel. After touring the canyon and enjoying the world famous sunsets, unwind with a swim in the heated indoor pool and whirlpool. No matter what brings you to the Grand Canyon South Rim, our hotel is the best way to Stay Smart. Visiting present day Williams, Arizona you can get a hint of the towns colorful past. The historic of this Wild West town has been brought back to life.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Newspaper
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Mid-range
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
452Reviews5Q+A51Room tips
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Voyage57037532964 wrote a review Aug 2023
1 contribution
Don’t stay at this hotel. Our room was in bad shape. The floor was dirty with crumbs. The couch had huge rips in it. The walls were dirty. The hide-a-bed was broken and so uncomfortable our kids couldn’t sleep on it. This place needs major updating and better housekeeping.
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Date of stay: August 2023
Value
Location
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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southguy wrote a review Feb 2023
Terrebonne, Canada527 contributions204 helpful votes
Hotel's Favourite
This Hotel is one of the newest in Williams. We were given a large room with two Queen Beds and a Sofa on the third floor. Due to weather conditions we had cancelled the previous night and decided to take a chance and we made it the next day. We were very well taken care of, even if we did not have a reservation anymore. The lady at front desk was more than helpful and really exceeded our expectations. Same with the night shift and the next morning staff. I really enjoyed the Hot Tub after a day of hazardous driving and the complimentary breakfast was more that my son and I could expect with great varieties of food. Wish we could have stayed longer but we had to move West on our road trip because the weather was still uncertain. Many thanks for your kind attentions and your friendliness.
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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klcustom wrote a review May 2023
Heidelberg, Germany46 contributions9 helpful votes
This is a MUST. Book this Hotel along with the Train Ride to the Grand Canyon! Take the first class coach and experience live music and a sheriff that chances after the train robbers on the tour back from the Grand Canyon. Drinks and snack and a sight that is out of this world once you get close to the canyon. Something that you may have seen of pictures but live is awesome. The train ride includes a very good diner and breakfast.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mark Clay M wrote a review Apr 2023
Bakersfield, California44 contributions11 helpful votes
I'm not that picky when it comes to lodging when traveling alone, but when I'm with the wife, I'll spend extra for nicer accommodations, and for that extra money, I have higher expectations. These were not met here. Let me state that the staff were friendly and helpful, and the property, in general, was clean, and the room, while not filthy, was below expectations. I like a firm mattress, but this one left my hips and shoulders sore. The sofa/hid-a-bed (which we did not use) was torn with patching attempted with duct tape. The footstool (which we did not use) was very dirty. There was only shampoo and conditioner in the shower, no body wash. We travel with our own stuff and were not affected by the issue. There was no ice machine on our floor, necessitating an elevator trip on two occasions, but my biggest complaint is that I was charged $30 per day over what I was quoted, for "utility service". I may yet look into that, but arguing at 6 am with the morning clerk, who likely hasn't the authority to do anything about it, would have been pointless. It's not a bad place, it just needs some TLC and a more transparent bill. We will certainly be staying in Williams again, but it won't be here.
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Date of stay: April 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Williams, an IHG Hotel
Responded Apr 28, 2023
Hi markclaym, Thank you for choosing to stay with us at Holiday Inn Express and Suites Williams! We strive to meet the level of satisfaction and comfort every guest expects from an IHG® Hotels & Resorts property. I am sorry we missed making your experience seamless. We take feedback seriously and would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon. Pleasure once again to host your visit and look forward to having the opportunity to restore your confidence. Best Regards, Alice P. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steve E wrote a review Apr 2023
3 contributions2 helpful votes
I've stayed at well over 150 IHG properties, from Intercontinental to the least costly Holiday Inn Express. They all, save for this one, have clean comfortable beds, hot water, and attentive employees. This one was a shocker. I arrived and was checked in by a surely lady, who wanted to be somewhere else. I went to my room , only to find it was not the King room I reserved, but a 2 Queen room. I returned to the desk, showed my reservation to her, and she insisted that it was the fault of IHG, for giving me the wrong room. She was even more unpleasant, then gave me a key to a King room. During my 2 night stay, the tap water, was brown, the hot water was, at best lukewarm, and an odor prevailed. The bed was like sleeping on rocks, and the pillows were bad. After the first night, I asked the desk clerk to at least get the water hot. She replied by saying "when everyone showers in the morning, we run outof hot water" Seriously? This is a hotel ! Over 150 IHG properties with zero complaints, and now I find one that does not deserve to be an IHG property.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Bad management
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Williams, an IHG Hotel
Responded Apr 17, 2023
Hi Steve E, I've read your review of your past stay. Thank you for being one of our most valued guests. I'm happy that you've stayed at our Holiday Inn Express And Suites. We aim for our guests to have the best hospitality in the city. I’m sorry about what happened during your stay. I will be sharing this feedback with hotel management for immediate correction. We hope to regain your trust and confidence in our service. Warm Regards Carl J. eMedia Coordinator IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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George W wrote a review Feb 2023
1 contribution
Poor maintenance and in need of repair at this location. Room- Dresser drawer broken, no tissues in box, clock broken, light over bed inoperable. TV in the fitness room not working, Pool and Hot Tub being rebuilt and not operating. Reported all to management in their survey and received a Yadda, Yadda, response with no recognition of the issues. Stay away from this place until they get their act together, many other better hotels nearby.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: The pool/hot tub were totally out of service and is being re-built. Was never advised of it prior...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Williams, an IHG Hotel
Responded Mar 14, 2023
Hello George W, Thank you for choosing IHG Hotels and Resorts as your travel partner! We appreciate you as one of our valued guests. We're committed to providing you with the best overall experience. However, I am sorry for what happened during your stay. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Please find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FloridaTravelBug05 wrote a review Jan 2023
Florida141 contributions104 helpful votes
The town of Williams is very charming - unfortunately this hotel is anything but. We stayed for two nights in a room with 2 queen beds and a pullout for $197 a night. I don't know if it's because we stayed so close to Christmas that the price was so high but it is definitely not worth that by any means. The carpets in the hallway were dirty throughout our stay. One morning, breakfast randomly closed 15 minutes early. On both mornings at breakfast, the eggs and breakfast meats were stone cold - meanwhile, the orange juice was hot. For $2.00 we found out that a dryer doesn't work. The exercise room smells strongly like mold. The pullout couch was ripped in several places and poorly taped up as some sort of repair. Again - $197 for this? So not worth it! And at check out - we found that $12 from the "market" had been charged to our room even though we had not visited the market. There is a nice newer Hampton Inn not far away that other family members of ours stayed at - I wish we had too. Stay there!
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip: Stay somewhere else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Williams, an IHG Hotel
Responded Jan 18, 2023
Hi FloridaTravelBug05, Thank you for your review and for choosing our Holiday Inn Express Williams for your accommodation needs! We're committed to providing you with the best overall experience. I'm sorry about the situation encountered during your stay. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further. We look forward to seeing you again on your future trips and we'll do our best to make your next stay better than the last! Safe travels, Jomar M. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sgregory711 wrote a review Dec 2022
Dallas, Texas301 contributions108 helpful votes
We rented two connecting rooms the week of Thanksgiving. We used this as our home base for two days as we visited nearby towns and the Grand Canyon. The hotel was clean and comfortable. Breakfast got a little overwhelming as the nearby railroad was doing a Polar Express situation but it was always well stocked. It was a really great stay.
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Date of stay: November 2022
Value
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Jerome D wrote a review Dec 2022
Clovis, California1 helpful vote
The staff accommodated our needs as soon as we got in after a long day of traveling .We were exhausted from driving over 12 hours due to accidents in route. I did the early check in but when we arrived they had a problem with the system that day,adding to our troubled day.To the credit of the team they did a fantastic job with our needs.
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Review collected in partnership with this hotel
Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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329stanleyc wrote a review Nov 2022
Yuba City, California16 contributions4 helpful votes
Our stay was pleasant and the bed was very comfortable. Heating and cooling system was a bit querky and needs attention room 1122. I wish there was a microwave in each room. We will keep this hotel on our list for future stays in Tampa.
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Review collected in partnership with this hotel
Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$151 - C$324 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArizonaWilliams
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Holiday Inn Express & Suites Williams, an IHG Hotel - UPDATED Prices, Reviews & Photos (AZ) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Williams, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Williams, an IHG Hotel?
Nearby attractions include Gunfighter Canyon Indoor Shooting Experience (0.9 km), Williams Depot (0.5 km), and Kaibab National Forest (1.2 km).
What are some of the property amenities at Holiday Inn Express & Suites Williams, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Williams, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Williams, an IHG Hotel?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Holiday Inn Express & Suites Williams, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Williams, an IHG Hotel?
Conveniently located restaurants include Red Raven Restaurant, Grand Canyon Coffee and Cafe, and El Corral on 66.
Are there opportunities to exercise at Holiday Inn Express & Suites Williams, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Holiday Inn Express & Suites Williams, an IHG Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Williams.
Are any cleaning services offered at Holiday Inn Express & Suites Williams, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express & Suites Williams, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Williams, an IHG Hotel?
Many travellers enjoy visiting Beale Wagon Road Historic Trail (15.2 km).