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BEST WESTERN PLUS Castlerock Inn & Suites

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364 Reviews from our TripAdvisor Community

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Showing 358: English reviews
Reviewed 2 days ago NEW

Stayed multiple nights but since my itinerary was not fully confirmed, I had a flexible night (reservation) at the beginning of my stay which was cancelled within the free cancellation period. When checking out I requested an invoice however the receptionist refused to provide an invoice citing "company policy" and that booking.com would need to provide this (I knew they...

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Helpful?
1Thank whoneedsamap
Bentonville, Arkansas
Reviewed 1 week ago

Best price for your money. Quiet, clean, helpful, warm breakfast. Was able to book a suite for price of standard room. Housekeeping was quiet and friendly. You couldn't find a better place to stay Stayed here in the past and will continue to book here when in the area.

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Helpful?
Thank X2615AMjanices
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and we hope to see you again in future travels

Reviewed 2 weeks ago

Comfortable beds. Clean room. Heated indoor pool. Hot tub. We had a handicapped room #204 because that's what was available and the desk was in a bad place. We kept bumping into it. A person in a wheel chair would not have made it through the opening near the desk to get to the beds. Also, the wall the couch...

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Helpful?
Thank Pamela M
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and I we are working to make sure that we can make the changes for all to be comfortable and happy when away from home

blairsville, United States
Reviewed 3 weeks ago

We stayed at the BW Castlerock while vising family in Bentonville. The hotel is quiet, offered a comfy bed and great breakfast with varying daily offerings. There are USA today and Wall Street Journals in lobby daily. Although, there is no restaurant, we tried the Double Tree Bistro 301 next door. Good sandwiches there. Parking lots connect. The BW is...

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Helpful?
Thank rosanneh717
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and we pride ourselves in keeping our guests happy and comfortable and hope to see you again

Kansas
Reviewed 3 weeks ago

We are able to get an excellent rate for a very nice room. The room was a nice size, and it included a small refrigerator and a microwave. The wi-fi seemed to work well, although I did not try to stream Netflix. Negatives: the bathroom did not have a fan, and the toilet in our bathroom ran excessively. The hotel...

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Helpful?
Thank ksmom2Kansas
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your review and we hope to see you again and you can enjoy the amenities you missed to use.

okla
Reviewed 4 weeks ago

Best Western is not my normal hotel brand, but I came with an open mind, The heated pool was nice, everything else was good until one night it was a little chilly and we decided to turn the heat on and after we turned on the heat it was the most horrible smell and strong odor I've ever smelled. We...

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Helpful?
1Thank OklaOnthego
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your response and I apologize that after we corrected the issue that you were still not happy as we take pride in making our customers happy and comfortable when they are away from home. We will take all your concerns and use them as future learning & training tools.

Birmingham, Alabama
Reviewed 4 weeks ago

Very close to Fayetteville for an Arkansas game. We just stayed one night. It was easy to check in, the staff was helpful with directions. The room was clean and comfortable. It was a quiet room. Would stay again if traveling through the Bentonville area.

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Helpful?
Thank Robin3898
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your good review from the staff @ Best Western and we look forward to seeing you again.

Reviewed 4 weeks ago

Clean room, comfy beds. FREE scrambled eggs, waffles, sausage, french toast, etc and was well stocked with cereals, milk, juices, coffee, bagels, pretty darn nice buffet. Nice lobby with nice furniture and decor. Nice staff. The pool and hot tub are very clean. We would stay again.

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Helpful?
Thank Theresa S
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you for your good review. We strive to keep our guest happy and comfortable when they are away from home

crystal lake
Reviewed 4 weeks ago

This was a nice BW. We have found over the years that the BW Plus hotels are the best. They had our res, room had a couch, good cable, wifi. Staff was nice. If I were passing this way again, I would stay again

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Thank dochasnow
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

Thank you so much for your review we appreciate you and hope to see you again in your travels

Dallas, TX
Reviewed 31 October 2016 via mobile

Very nice hotel. Spacious room. Lots of seating and a desk. Comfortable bed. Microwave and mini fridge. Quiet. Breakfast is your typical free breakfast. Mostly carbs. Waffles, sausage, potatoes, eggs, cereals. But the coffee was pretty good.

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Helpful?
Thank tbmumey
Christina P, General Manager at BEST WESTERN PLUS Castlerock Inn & Suites, responded to this review

We are glad you enjoyed your stay and hope to see you again. Please let us know if we can help with your next stay

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about BEST WESTERN PLUS Castlerock Inn & Suites

Address: 501 SE Walton Blvd, Bentonville, AR 72712-6768
Region: United States > Arkansas > Bentonville
Price Range: $109 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Castlerock Inn & Suites 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Bentonville
Bentonville Best Western
Hotel Style:
#2 Best Value Hotel in Bentonville
#3 Business Hotel in Bentonville
#4 Family Hotel in Bentonville
#5 Romantic Hotel in Bentonville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Castlerock Inn & Suites staff and other travellers.
5 questions
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Kewanee, Illinois
6 months ago
New Haven, Connecticut
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Castlerock Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away!”
 of 5 bubbles whoneedsamap, 8 Dec 2016 | Read review
“I requested a room away from the elevator. It can get congested there and there is only one.”
 of 5 bubbles 615davidy, 13 Jul 2016 | Read review
“Avoid rooms near the elevator.”
 of 5 bubbles moneylab, 5 Jun 2016 | Read review
“3rd floor was very quiet”
 of 5 bubbles jillsS4315NT, 2 Jun 2016 | Read review
“The higher the room the better view.”
 of 5 bubbles Rreadi00, 26 May 2016 | Read review
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