I reserved this hotel directly six months ago however now no one answers our emails or messages. I presume there must be some sort of family emergency or something going on but it would be nice if prospective guests could be kept in the loop. I went ahead and booked another hotel because I didn’t know what else to do. Disappointing because I have been corresponding with the owner and he seemed terrific.
Hotel Nuestro Sueño is more than just a hotel… it’s a warm embrace … welcoming you to Lake Atitlan! Richard , Sonia & their staff treated me like family. Richard weaved some fascinating stories about local history into my stay, & even suggested an itinerary for each day! Due to his kindness I got to experience a rich variety of Guatemalan jewels…. including but not limited to a butterfly reserve, a hike around a volcano & the best shrimp ceviche ever!!! He even organized drivers for me & arranged my mandatory “pre return to the USA” COVID test. Oh, & by the way… I visited a total of 7 villages around the lake & the views from San Antonio Palopó are undoubtedly the best!!! Muchissimas gracias, Don Ricardo! Thank you for the priceless memories… & happy holidays to you, Sonia & your staff! ❤️…
This was my first time traveling to Guatemala. I was worried of where to stay, but this hotel was recommended to me and I'm glad I stayed there. I enjoyed the breathtaking views from the hotel. Surrounded by the Atitlan lake and mountains. The hotel was nice but what really made an impression to me was the family atmosphere. The hotel is owned by Mr. Richard and his wife Ms. Sonia. They exceeded beyond basic hospitality. The hotel has a restaurant and the food was good as well as the service. I recommend this hotel to any that will be visiting the area. This without a doubt won't be my last time there.The weather was Perfect!!!! Nos vemos pronto. Walter & Nilsa
We , as in all members of the family, including a 15 years old boy and an 11 years old girl, were blown away by the Atitlan experience ... staying in nurseries sueño help so much ... guided by Sonia and Richard s local tricks and tips, his fascinating stories about the community, Guatemala the world and life in general !!! Hi hank you all for your hospitality ( the girls too of course and the doggies ) , a home away from home just as we wished for ...Breathtaking views, the best village to stay in Atitlan, not too touristy compared to others , still lovely local people ... we re still feeding from our memories . Just go and stay there !!
I was in San Antonio Palopó, staying in a nearby hotel, with a group of fellow Rotarians, here to do some work with the local Directiva, building houses, buying gas stoves and paying toward a nutritional supplement for kids. We stay in a different hotel, because we always have used the same one. However, this year some of us decided to try Nestor Sueno for lunch. It was obvious from the chicken soup I tried, it was far from typical food. We went back and at the suggestion of host, Ricardo, I had Pupusas, well, I thought I had died and gone to heaven. Our whole group had two meals, for which we asked for a special menu. On both occasions Sonia and Ricardo excelled. Five courses with appropriate wine, all perfectly prepared and beautifully served. We all agreed it was one of the best meals we had ever eaten. I can not recommend this hotel enough, we were shown around the rooms, although never stayed there, but the care and preparation of the food would indicate the stay would be excellent. …
Great place own by a couple... great food, very clean, excellent prices and localization is perfect, on the lake. If you have to stay in SA, I recommend this place. You can find very nice ceramics all around and you can take the lanchas for Pana just below the hotel. Remember.. To reach Pana, take a pick up for 3QZ!
Location: Nice view of the lake. Very isolated from the main tourism areas with very limited shops for groceries, restaurants, amenities for tourists etc. Hotel lists there is a beach nearby which we did not see, perhaps they mean the lake as there was definitely no sand. It was extremely loud from the early hours of the morning from the surrounding residential area I.e children screaming, cars beeping their horns, obnoxious music etc. Check in: Not the most welcoming check in. No greeting or friendly opener which made us feel a bit uncomfortable. We were shown to our room and then more or less left to our own devices. Facilities: We asked the young Spanish speaking girl about the gym that was advertised and she more or less said there wasn’t one but after asking the American owner about the gym he confirmed there was one but it wasn’t in the best shape. He was not lying, the equipment was covered in dust and half of it was broken and not fit for use. Next to the gym equipment was the pool which was dark and stagnant, we decided against using it as it didn’t look fit for use. There is no coffee shop (also advertised) but you can ask them to make you a coffee. There is one restaurant (not 2 as advertised) with a very limited menu, they were missing a few items but we had to eat here every day as there was no other restaurants in the area other than a single ceviche food stand. Although the food was fine they were very slow at making it, at least an hour each time and the meals were overpriced when you compare it to the quality received in other Guatemalan locations. Additional information: Wifi was tedious, didn’t work at all in our room so we had to sit downstairs to use it and even then it constantly cut in and out. The room was clean although the bathroom was very run down. The shower taps were pipe valves and there was a pubic hair left on one of the bars of soap left by the sink from God knows when. It felt like we were unwelcome guests at someone’s home. When we wanted to lounge in the common area we got the impression that they didn’t want us there. It felt like because it was no longer peak season less care was made to keep in the hotel in good condition but there is no excuse to have stale popcorn in a machine in the lobby area or to leave rubbish inside the fire pit regardless of how many guests you have visiting your establishment. Although the owner was friendly when we seen him, this didn’t take away our feelings of disappointment for what we received as guests based on the hotel that was advertised. We eagerly awaited check out, if we had the budget to leave earlier and find alternative accommodation we would have done so. Finally we booked transport through the hotel. When we tried to pay at the reception we were told to just the pay the driver instead. Not even 5 minutes into the drive with two family members of the hotel sat in the back our shuttle we were stopped and told to pay Q55 more than what was we had been quoted at the hotel. At this no point we had no other choice but to agree to pay more otherwise we wouldn’t have been left stranded but at least the family members got a free ride to Panajachel at our expense. It was a shame to have a bad experience when we looked forward to visiting the lake. We are not high maintenance people but this hotel does not match up to how it’s described at all. …
Spend one night with the family and I wished now that I would have stayed more days . The hotel is run by Richard and his wife Sonia and let me tell there doing great! Very attention to details and my family loved all the stories they had about the lake and about the history of the hotel . The rooms are beautiful and clean and they have very comfortable beds . Usually the family likes to go out and eat around town but this time we'd stayed in the hotel to try Sonias food . The food was amazing , we had the fried fish and the jumbo shrimp all very delicious but what I liked out the most is that she had Pupusas! This is a typical food from El Salvador and she makes them really well . The breakfast was very delicious also and is included with the hotel price . Great Lake views , great wifi , great hotel grounds . I would definitely recommend the hotel for everyone! Richard and Sonia keep up the great work!!!…
During out Guatemala trip we decide it was fair enough to leave everything last minute. We went for the Voulcano trekking and on our way back the following day we decide that we would have make a move to the lake Atitlan. Obviously, there was no much choice of booking for the same day and we thought would be good not to stay in panajachel it self but somewhere nearby. I have to say, that was one of the best decision we ever made. Found the hotel, arrive there after a long way changing I don't know how many chicken buses (experience which I will never EVER repeat in my life) and we found Don Ricardo ready to great us as soon as we came out of the taxi. Finally someone speak English to us, it was such a relief! The whole stay was such an amazing experience that we went there to stay one night and we ended up staying two. We've been served mostly by Nikki, a lovely girl which was always smiley and trying to get us as much confortable as she could. We've been lucky enough to get upgrade to a huge room, lake view and chimney which made us so happy. The nicest touch were the extra wood for the fire and the tortilla been send by don Ricardo to our room once said we were not going for dinner as we were exhausted and just wanted to have a shower and a rest. The following day, after breakfast and a long chat with Don Ricardo, we've been recommended to go and visit the ceramic factory and meet the owner, which appears to be also the same man which brought that tecnic to Guatemala. During the dinner, while having a chat, don Ricardo suggested us the best way to reach our next destination; he even called his friend to book us up on his bus at the very last minute, organising the pick up from the hotel and he even organise us a way to go to Panajachel in the morning, before the trip, to sort out some of our stuff. At last, we had no big knowledge of Spanish so called him for further help and he manage to organise that for us as well. My partner and I are travelling a lot but we've honestly never met someone genuinly so good on the hospitality point of view. To be added as well that the whole atmosphere of friendly hotel was helped a lot by the presence of Princess, the funny little chiwawa loving the attentions, her mom, the big boss of the house, and the Husky with the littly tiny puppy which we fell in love with. Absolutely recommended, I would go back there myself very soon if I only could. Thank you so much for everything, don Ricardo, you really made our stay!…
Great place to stay. Wonderful people and a gentleman with a thousand stories to entertain you at night during supper. Rooms are big and have a fireplace to enjoy the great view of the lake. No much to see in town but you can eat at the hotel and have a beer or a drink with the hotel owner. You won't regret it. Panajacjel is 30 minutes away if you want to have some more choices for lunch or supper.
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