Hotel Nuestro Sueno
Calle de la Playa Barrio Xetioy, San Antonio Palopo 07012 Guatemala
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About
#2 of 3 B&Bs / Inns in San Antonio Palopo
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GreenLeaders Platinum level
Nuestro Sueno, a boutique hotel offering services and personal care rarely found on Lake Atitlan or anywhere in Central America. The Hotel features: Jacuzzi for 8, steam-room for 4, dry sauna for 4, guided tours, museum, crafts, and memorable dining. All rooms have working wood burning fireplaces and unsurpassed views of the lake, local community and our world famous group of volcanos. Each afternoon you can enjoy magnificent sunsets while listening to waves lapping the shore. Close your eyes, and transcend back to Mayan times... little has changed on Lake Atitlan, other than now… you are there. Come and be pampered.
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Property amenities
Free public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Boating
Babysitting
Wifi
Hot bath
Indoor pool
Plunge pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Wine / champagne
Canoeing
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Massage
Steam room
Concierge
Non-smoking hotel
Shared lounge / TV area
24-hour check-in
Laundry service
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Room features
Fireplace
Housekeeping
Interconnected rooms available
Private balcony
Cable / satellite TV
Flatscreen TV
Walk-in shower
Bath / shower
Room service
Wardrobe / wardrobe
Bottled water
Private bathrooms
Complimentary toiletries
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Room types
Mountain view
Landmark view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Spanish
Location
Full view
Contact
Calle de la Playa Barrio Xetioy, San Antonio Palopo 07012 Guatemala
Getting there
Rental CarsSee all San Antonio Palopo car hire
55Reviews1Q+A7Room tips
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I reserved this hotel directly six months ago however now no one answers our emails or messages. I presume there must be some sort of family emergency or something going on but it would be nice if prospective guests could be kept in the loop. I went ahead and booked another hotel because I didn’t know what else to do. Disappointing because I have been corresponding with the owner and he seemed terrific.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel Nuestro Sueño is more than just a hotel… it’s a warm embrace … welcoming you to Lake Atitlan! Richard , Sonia & their staff treated me like family. Richard weaved some fascinating stories about local history into my stay, & even suggested an itinerary for each day! Due to his kindness I got to experience a rich variety of Guatemalan jewels…. including but not limited to a butterfly reserve, a hike around a volcano & the best shrimp ceviche ever!!! He even organized drivers for me & arranged my mandatory “pre return to the USA” COVID test. Oh, & by the way… I visited a total of 7 villages around the lake & the views from San Antonio Palopó are undoubtedly the best!!! Muchissimas gracias, Don Ricardo! Thank you for the priceless memories… & happy holidays to you, Sonia & your staff! ❤️…
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Date of stay: November 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from richard edwards, Owner at Hotel Nuestro Sueno
Responded Dec. 8, 2021
As we always say... good guests make for a great memory for everyone... Thank you for choosing so spend your time in Paradise with Hotel Nuestro Sueno!!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first time traveling to Guatemala. I was worried of where to stay, but this hotel was recommended to me and I'm glad I stayed there. I enjoyed the breathtaking views from the hotel. Surrounded by the Atitlan lake and mountains. The hotel was nice but what really made an impression to me was the family atmosphere. The hotel is owned by Mr. Richard and his wife Ms. Sonia. They exceeded beyond basic hospitality. The hotel has a restaurant and the food was good as well as the service. I recommend this hotel to any that will be visiting the area. This without a doubt won't be my last time there.The weather was Perfect!!!! Nos vemos pronto. Walter & Nilsa
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Date of stay: August 2019
Rooms
Cleanliness
Service
Room Tip: Most of the rooms face the lake.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Oct. 31, 2019
Thank you very much for your kind thoughts and words... we always say and know it to be true that "... Good guests make a great experience for all"... We hope you can return, and please, tell your friends what you liked and even what you might have not liked... You can always contact us with other questions about the region, and world travel in general... Peace and Pulchritude.... Richard and Sonia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We , as in all members of the family, including a 15 years old boy and an 11 years old girl, were blown away by the Atitlan experience ... staying in nurseries sueño help so much ... guided by Sonia and Richard s local tricks and tips, his fascinating stories about the community, Guatemala the world and life in general !!! Hi hank you all for your hospitality ( the girls too of course and the doggies ) , a home away from home just as we wished for ...Breathtaking views, the best village to stay in Atitlan, not too touristy compared to others , still lovely local people ... we re still feeding from our memories . Just go and stay there !!
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Date of stay: December 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Mar. 23, 2019
We sincerely thank you for your kind words, we love being appreciated, and more over, we enjoyed having you and the family here with us in our little corner of paradise. Our maxim is " ... Great guests, makes for fantastic experiences for all..." you helped fulfill "Our Dream" of "Hotel Nuestro Sueno". thank you...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I was in San Antonio Palopó, staying in a nearby hotel, with a group of fellow Rotarians, here to do some work with the local Directiva, building houses, buying gas stoves and paying toward a nutritional supplement for kids. We stay in a different hotel, because we always have used the same one. However, this year some of us decided to try Nestor Sueno for lunch. It was obvious from the chicken soup I tried, it was far from typical food. We went back and at the suggestion of host, Ricardo, I had Pupusas, well, I thought I had died and gone to heaven. Our whole group had two meals, for which we asked for a special menu. On both occasions Sonia and Ricardo excelled. Five courses with appropriate wine, all perfectly prepared and beautifully served. We all agreed it was one of the best meals we had ever eaten. I can not recommend this hotel enough, we were shown around the rooms, although never stayed there, but the care and preparation of the food would indicate the stay would be excellent. …
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Date of stay: February 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Feb. 13, 2019
Good day David... we thank you for the kind words... it is always nice to be appreciated... we look forward to the return of you and your friends, or anyone else from your dedicated group doing great work and having very positive effects within our local indigenous community... Good people, do good things, and are GREAT guests, even if only for dinner... Sincerely, Ricardo, Sonia, Cessi, "Chocolate" and the gang...
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place own by a couple... great food, very clean, excellent prices and localization is perfect, on the lake. If you have to stay in SA, I recommend this place. You can find very nice ceramics all around and you can take the lanchas for Pana just below the hotel. Remember.. To reach Pana, take a pick up for 3QZ!
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Date of stay: November 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Nov. 25, 2018
Thank you for your kind comments... Good Guests make for a great time for all... Peace and Pulchritude... Richard and Sonia
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location: Nice view of the lake. Very isolated from the main tourism areas with very limited shops for groceries, restaurants, amenities for tourists etc. Hotel lists there is a beach nearby which we did not see, perhaps they mean the lake as there was definitely no sand. It was extremely loud from the early hours of the morning from the surrounding residential area I.e children screaming, cars beeping their horns, obnoxious music etc. Check in: Not the most welcoming check in. No greeting or friendly opener which made us feel a bit uncomfortable. We were shown to our room and then more or less left to our own devices. Facilities: We asked the young Spanish speaking girl about the gym that was advertised and she more or less said there wasn’t one but after asking the American owner about the gym he confirmed there was one but it wasn’t in the best shape. He was not lying, the equipment was covered in dust and half of it was broken and not fit for use. Next to the gym equipment was the pool which was dark and stagnant, we decided against using it as it didn’t look fit for use. There is no coffee shop (also advertised) but you can ask them to make you a coffee. There is one restaurant (not 2 as advertised) with a very limited menu, they were missing a few items but we had to eat here every day as there was no other restaurants in the area other than a single ceviche food stand. Although the food was fine they were very slow at making it, at least an hour each time and the meals were overpriced when you compare it to the quality received in other Guatemalan locations. Additional information: Wifi was tedious, didn’t work at all in our room so we had to sit downstairs to use it and even then it constantly cut in and out. The room was clean although the bathroom was very run down. The shower taps were pipe valves and there was a pubic hair left on one of the bars of soap left by the sink from God knows when. It felt like we were unwelcome guests at someone’s home. When we wanted to lounge in the common area we got the impression that they didn’t want us there. It felt like because it was no longer peak season less care was made to keep in the hotel in good condition but there is no excuse to have stale popcorn in a machine in the lobby area or to leave rubbish inside the fire pit regardless of how many guests you have visiting your establishment. Although the owner was friendly when we seen him, this didn’t take away our feelings of disappointment for what we received as guests based on the hotel that was advertised. We eagerly awaited check out, if we had the budget to leave earlier and find alternative accommodation we would have done so. Finally we booked transport through the hotel. When we tried to pay at the reception we were told to just the pay the driver instead. Not even 5 minutes into the drive with two family members of the hotel sat in the back our shuttle we were stopped and told to pay Q55 more than what was we had been quoted at the hotel. At this no point we had no other choice but to agree to pay more otherwise we wouldn’t have been left stranded but at least the family members got a free ride to Panajachel at our expense. It was a shame to have a bad experience when we looked forward to visiting the lake. We are not high maintenance people but this hotel does not match up to how it’s described at all. …
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Date of stay: August 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Sep. 2, 2018
It is difficult to even comment, since your name and reservation don't appear on our guest list and thus can't say through whom you made your reservation, if at all... The belittled lack of shops and other activities are exactly right... We are a family area, where the joys of the sounds of children instill fulfillment, sadly not what you sought, but perhaps you should research your choices better. Had you either spoke with me upon your arrival or any time during your claimed stay, any issue could/would have been addressed. For those that seek the family treatment and close ties, they find that here as can be attested by other reviews, Again, instead of shopping for a killer low price, buy what you are seeking, rather than complain when you get what you bought... Had you made an advanced reservation you would have been contacted and notified that the pool area and exercise equipment were not available. As to there being pubic hair on a bar of soap??? Since it is custom and policy to remove all articles and replace with new, it is hard to imagine, but errors might have occurred (did you really examine the referenced hair sample as to be able to attest its origin???). As to the internet/wifi being "spotty"????, yes, we lament the same, but in the more remote areas of Guatemala, this is the reality with which one must deal and survive. Though, I should add that as bad as it might be at times Clearly you were not happy, but I imagine it all stemmed from the location which was not to your expectations, and then your pain sought additional reinforcement for the slight that you initially felt. We are sorry for you for that. Again, had you spoke to me at any time, there could have been resolution... I or my wife are ALWAYS available, since we live on sight, and when there are registered guest, one of us is present in the facility. Again, since we can't confirm when you had your reservation or through whom you made it, it is difficult to answer to what by comparison would be considered spurious condemnation, but which were probably made in good faith and with heartfelt pain from lake of fulfillment. Instead of being obscure on an opinion page, we would welcome your contact directly so that we might have a direct dialogue with you and thus be able to properly address each issue that compelled you to post on this sight.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Spend one night with the family and I wished now that I would have stayed more days . The hotel is run by Richard and his wife Sonia and let me tell there doing great! Very attention to details and my family loved all the stories they had about the lake and about the history of the hotel . The rooms are beautiful and clean and they have very comfortable beds . Usually the family likes to go out and eat around town but this time we'd stayed in the hotel to try Sonias food . The food was amazing , we had the fried fish and the jumbo shrimp all very delicious but what I liked out the most is that she had Pupusas! This is a typical food from El Salvador and she makes them really well . The breakfast was very delicious also and is included with the hotel price . Great Lake views , great wifi , great hotel grounds . I would definitely recommend the hotel for everyone! Richard and Sonia keep up the great work!!!…
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Date of stay: March 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Mar. 31, 2018
Thank you Kevin... Great Guests, make for a fantastic time for everyone... we enjoyed having you and your family with us, and hope that next time you have more time to spend in Paradise, Lake Atitlan... Peace and Pulchritude... Richard, Sonia, Cessi and the rest of the gang..
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
During out Guatemala trip we decide it was fair enough to leave everything last minute. We went for the Voulcano trekking and on our way back the following day we decide that we would have make a move to the lake Atitlan. Obviously, there was no much choice of booking for the same day and we thought would be good not to stay in panajachel it self but somewhere nearby. I have to say, that was one of the best decision we ever made. Found the hotel, arrive there after a long way changing I don't know how many chicken buses (experience which I will never EVER repeat in my life) and we found Don Ricardo ready to great us as soon as we came out of the taxi. Finally someone speak English to us, it was such a relief! The whole stay was such an amazing experience that we went there to stay one night and we ended up staying two. We've been served mostly by Nikki, a lovely girl which was always smiley and trying to get us as much confortable as she could. We've been lucky enough to get upgrade to a huge room, lake view and chimney which made us so happy. The nicest touch were the extra wood for the fire and the tortilla been send by don Ricardo to our room once said we were not going for dinner as we were exhausted and just wanted to have a shower and a rest. The following day, after breakfast and a long chat with Don Ricardo, we've been recommended to go and visit the ceramic factory and meet the owner, which appears to be also the same man which brought that tecnic to Guatemala. During the dinner, while having a chat, don Ricardo suggested us the best way to reach our next destination; he even called his friend to book us up on his bus at the very last minute, organising the pick up from the hotel and he even organise us a way to go to Panajachel in the morning, before the trip, to sort out some of our stuff. At last, we had no big knowledge of Spanish so called him for further help and he manage to organise that for us as well. My partner and I are travelling a lot but we've honestly never met someone genuinly so good on the hospitality point of view. To be added as well that the whole atmosphere of friendly hotel was helped a lot by the presence of Princess, the funny little chiwawa loving the attentions, her mom, the big boss of the house, and the Husky with the littly tiny puppy which we fell in love with. Absolutely recommended, I would go back there myself very soon if I only could. Thank you so much for everything, don Ricardo, you really made our stay!…
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Date of stay: November 2017Trip type: Travelled as a couple
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Dec. 27, 2017
thank you for your kind words... "Good guests, make for a great stay" and we enjoyed having you with us... perhaps next time you can find more time in your schedule and really kick back and enjoy all of San Antonio Palopo... sincerely, richard, sonia, cessi and NIKKI (the ever smiling)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place to stay. Wonderful people and a gentleman with a thousand stories to entertain you at night during supper. Rooms are big and have a fireplace to enjoy the great view of the lake. No much to see in town but you can eat at the hotel and have a beer or a drink with the hotel owner. You won't regret it. Panajacjel is 30 minutes away if you want to have some more choices for lunch or supper.
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Date of stay: December 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from ricardochapin, Owner at Hotel Nuestro Sueno
Responded Jan. 5, 2018
Thank you for the kind thoughts.... good guests make for great vacations.... we look forward to your return... richard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$45 - US$61 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaWestern HighlandsSolola DepartmentLake AtitlanSan Antonio Palopo
NUMBER OF ROOMS
15
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Frequently Asked Questions about Hotel Nuestro Sueno
Which popular attractions are close to Hotel Nuestro Sueno?
Nearby attractions include Lago de Atitlán (7.3 km), Church of St Francis (7.1 km), and La Galeria (6.8 km).
What are some of the property amenities at Hotel Nuestro Sueno?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Hotel Nuestro Sueno?
Top room amenities include a flat screen TV, a fireplace, and a view of a nearby landmark.
What food & drink options are available at Hotel Nuestro Sueno?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Nuestro Sueno?
Yes, free public parking nearby is available to guests.
What are some restaurants close to Hotel Nuestro Sueno?
Conveniently located restaurants include Crossroads Cafe, Cafe Loco Coffee, and José Pingüinos.
Are there opportunities to exercise at Hotel Nuestro Sueno?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Nuestro Sueno have an airport shuttle?
Yes, Hotel Nuestro Sueno offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Nuestro Sueno have airport transportation?
Yes, Hotel Nuestro Sueno offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Hotel Nuestro Sueno?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Nuestro Sueno offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.