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The Chancellor Hotel

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The Chancellor Hotel
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644 Reviews from our TripAdvisor Community

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Showing 642: English reviews
Dallas - Ft. Worth, United States
Reviewed 1 week ago

Absolutely Fabulous ! We were so very happy that the entire staff seemed to focus on just us. This superior service simply doesn't happen very often. They even shuttled us to the local store to pick up a few thing. We loved our visit and will always stay here! Recommended for Everyone !

Review collected in partnership with this hotel
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Helpful?
Thank kellec2017
Management response:

Dear Kelle, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Chancellor Hotel! All The Best, Joe...

OK
Reviewed 2 weeks ago via mobile

I have previously posted glowing reviews of the Chancellor, and something has dramatically changed in the last 6 months. I love their beds and look forward to staying here for that reason, this trip suddenly the linens are HORRIBLE. It's like sleeping between sand paper. The pillow cases are nice and smooth, the sheets are rough and scratchy. The linen...

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Helpful?
Thank hoopsmom
Management response:

Dear Guest, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the condition of your linens and the soap. I assure you we will resolve this. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for...

Dallas, Texas
Reviewed 2 weeks ago via mobile

Love staying here, it's walking distance to Dickson street, close to all the action. Parking is in a covered garage and I never have to worry about finding somewhere to park. It's a very clean, modern hotel.

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Helpful?
Thank teal8325
Management response:

Dear Guest, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with the hotel overall. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing The Chancellor Hotel! All The Best, Joe...

Atlanta, Georgia
Reviewed 2 weeks ago via mobile

This is probably the nicest hotel in the area, but has a few issues that bring down the rating. Pros: modern interior, clean and nice location. Cons: The beds have a super soft mattress. I have a problem with this because of a bad back. Anyone with back issues that stays more than two days will be unhappy. This is...

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Helpful?
Thank AdvenOne_18
Management response:

Dear Guest, Thank you for taking the time to complete our survey. Your feedback is essential in our effort to improve our service standards. I apologize for the comfort of the bed. Your comments have been shared with the appropriate departments so that they may be addressed. Thank you for choosing The Chancellor Hotel! All The Best, Joe LaCavera General...

Bentonville, Arkansas, United States
Reviewed 2 weeks ago via mobile

My wife and I stayed at the Chancellor following a TheatreSquared show. The check-in was smooth. Parking was in the municipal garage behind the hotel. We were on the sixth floor in a room at a hallway interchange. As such, we could hear every time a door opened and closed. The mirror in the bathroom was pretty dinged up, and...

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Helpful?
Thank Bradley W
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your feedback in regards to your recent stay. I am very sorry to hear that you had a poor experience at our hotel when traveling here for a show. If you would reach out to me personally I would be more than happy to speak to your about your stay here. I look forward...

A TripAdvisor Member
1 review
Reviewed 2 weeks ago via mobile

We arrived at 10am to check into our balcony room that we had reserved online. The website gave us the choice of arriving between 10am and 11am and we had plans to go out with friends later that evening. We chose that time so that we could shower and get ready for the evening prior to our friends arriving. Once...

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Helpful?
Thank A TripAdvisor Member
Oklahoma
Reviewed 3 weeks ago

We will definitely return to the Chancellor. This was our first trip to Fayetteville, and based on reviews, we chose this hotel. It is in close proximity to shopping and restaurants. We walked to eat dinner at Vetro 1925, which is a great restaurant. The hotel was comfortable, with a gas fireplace in the lobby. They have coffee and refreshments...

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Helpful?
Thank FyneWyne
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear Guest, Thank you kindly for your feedback in regards to your recent stay with us. I am happy to hear you enjoyed the hotel overall as well as the surrounding area. The lighting issue has been brought to our attention and we are making every effort to improve this throughout the hotel. We look forward to hosting your stay...

Kansas City, Missouri
Reviewed 3 weeks ago

We stayed at the Chancellor for one night while visiting our son in Fayetteville. We had a great stay. The rooms are lovely, comfortable and super clean. The lobby has multiple areas where you can hang out and have a cup of coffee. There's a great bar too. The hotel is right off the square near numerous restaurants and it's...

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Helpful?
Thank EllenSo
Management response:

Dear guest, Thank you kindly for your feedback in regards to your stay. It is essential in helping us improve our service standards. I am very happy to hear that you love the hotel & location overall! Thank you for choosing The Chancellor Hotel and we hope we have the honor of hosting your stay again! My Best, Joseph LaCavera...

Fairview, United States
Reviewed 3 weeks ago

Favorite hotel in Fayetteville! The location can't be beat and the staff is always friendly and welcoming. Boutique hotel with many choices of room levels. Book early! It's FULL during football season thanks to its perfect location near the UA campus and just off Dickson St. and the downtown square. Love it here!

Review collected in partnership with this hotel
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Helpful?
Thank Elizabeth B
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear guest, Thank you kindly for your feedback in regards to your stay. It is essential in helping us improve our service standards. I am very happy to hear that you love the hotel & location overall! Thank you for choosing The Chancellor Hotel and we hope we have the honor of hosting your stay again! My Best, Jessica McCoy...

Sherwood, United States
Reviewed 4 weeks ago

The hotel was very clean and well maintained. The staff was very friendly and helpful. The rooms and bathrooms have been updated. The overall hotel experience was great. The beds were soft and the black out curtains worked. The pool wasn't open during our stay which we planned to use. Overall, our experience was wonderful.

Review collected in partnership with this hotel
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Helpful?
Thank zachb244
Jessica M, Front Office Manager at The Chancellor Hotel, responded to this review

Dear Guest, Thank you kindly for your feedback in regards to your recent stay with us. I am happy to hear you enjoyed the hotel overall as well as the surrounding area. We look forward to hosting your stay with us again! My Best, Jessica McCoy Front Office Manager 479-442-5555

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
6494 Bistro
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Chancellor Hotel is the only full service hotel in downtown Fayetteville. Featuring 207 brand new, luxurious guest rooms and suites, a stunning lobby bar and restaurant, and exceptional meeting facilities. The Chancellor is the best choice for leisure or business travel. All rooms feature stunning contemporary decor, HDTV's with a full high definition channel line-up. The hotel has luxurious bed linens and bath amenities, and complimentary Wi-Fi Internet access throughout the hotel. Conveniently located to all destinations in Northwest Arkansas, The Chancellor Hotel is situated on the beautiful town square in Fayetteville, convenient to shopping and dining and a short walk to Dickson St, the heart of the entertainment district. The hotel is also just a short walk to the University of Arkansas, and we also offer complimentary shuttle service within a five mile radius and free shuttle service to all U of A football games. A state-of-the-art Fitness Center featuring LifeFitness equipment, fully equipped complimentary Business Center providing PC's and an iMac and an indoor/outdoor swimming pool add to your enjoyment. And during your stay, don't forget to sign up for your STASH Rewards, our hotel's loyalty program. Earn points for each stay that can be used at hundreds of unique hotels around the country. ... more   less 

Additional Information about The Chancellor Hotel

Address: 70 North East Avenue, Fayetteville, AR 72701 (Formerly Cosmopolitan Hotel)
Region: United States > Arkansas > Fayetteville
Price Range: $137 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Chancellor Hotel 4*
Number of rooms: 207
Reservation Options:
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Also Known As:
Cosmopolitan Hotel Fayetteville
Hotel Style:
#3 Family Hotel in Fayetteville
#6 Business Hotel in Fayetteville
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Questions & Answers

Here's what travellers have asked, with answers from The Chancellor Hotel staff and other travellers.
2 questions
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Questions? Get answers from The Chancellor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the balcony room was well worth it for a nice view”
 of 5 bubbles FyneWyne, 4 Feb 2017 | Read review
“don't stay here”
 of 5 bubbles chuckf806, 14 Jan 2017 | Read review
“My room 415 was great... It was quiet even though it overlooked the parking lot.”
 of 5 bubbles Jenn14324, 13 Jan 2017 | Read review
“Ask for a room that overlooks the square!”
 of 5 bubbles JessicaAshby, 28 Dec 2016 | Read review
“great view”
 of 5 bubbles aggs117, 12 Dec 2016 | Read review
5 of 5