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Old Custom House Inn

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Traveller (161)
Room & Suite (46)
Dining (17)
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Overview
  • Excellent35%
  • Very good42%
  • Average16%
  • Poor5%
  • Terrible2%
Travellers talk about
“the pub”(70 reviews)
“oyster bar”(8 reviews)
“car park”(49 reviews)
AMENITIES
Free Wifi
Breakfast included
Non-Smoking Hotel
Restaurant
Bar/Lounge
Pets Allowed
4 Star Hotel
All hotel details
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (636)
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Traveller rating
226
246
107
37
19
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LanguageEnglish
226
246
107
37
19
Show reviews that mention
All reviewsthe puboyster barcar parkst austell breweryoverlooking the harbourgreat location rightpay and displayno liftmusselsate herecornish breakfastlovely hotelvisited padstowfirst floorcooked breakfastlovely viewbreakfast was excellent
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151 - 155 of 635 reviews
Reviewed 2 December 2016 via mobile

Stayed for 1 night at the Old Custom House & it was lovely. Room no.8 was beautifully done with a very comfy bed with great views of the harbour. Amazing location. Breakfast was also top notch!! With a wide variety to choose from. Would recommend...More

Thank Stacey W
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 16 December 2016

Thank you for your wonderful review! I am very pleased we could help make your stay a special one. Thank you for your recommendation, and we look forward to welcoming you back soon!

Reviewed 28 November 2016 via mobile

What a wonderful weekend we've just spent in Padstow. My husband found and booked the hotel online and could not have picked better. Perfect location, right on the harbour. A warm welcome from all members of staff! We arrived on a Friday afternoon and spent...More

Thank Emma D
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 12 December 2016

Thank you for your lovely feedback following your recent visit! It is always pleasing to receive positive comments regarding our customer service, and will make sure this is passed onto our teams. We look forward to welcoming you back in the new year!

Reviewed 12 November 2016

Stayed 3 nights on a 3 for 2 offer at start of November. Old Custom House has a prime position in Padstow and we had a lovely room overlooking the harbour. Very comfortable feeling in the hotel with a relaxed and friendly ambience. Staff were...More

Thank susieq2806
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 20 November 2016

Thank you for your wonderful feedback, our teams work hard to deliver excellent service for visitors and guests alike, and we very much appreciate your comments. We are very fortunate to have such a charming hotel in such beautiful surroundings and are pleased we could...More

Reviewed 10 November 2016 via mobile

What a warm welcome we had entering this lovely place up to our room we went Wow !!!room 2 you have defiantly got that right it was warm and very welcoming Next morning we were greeted by a lovely lady Tiffany who welcomed us to...More

Thank June L
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 20 November 2016

Thank you for taking the time to leave such a wonderful review and kind comments! We look forward to welcoming you back when you have the opportunity to stay with us!

Reviewed 10 November 2016 via mobile

After visiting several fishing villages down from Tintagel we thought we'd end up at a Rick Stein restaurant or the Prawn on the Lawn, but that seemed packed bar for one tiny table for two, so as it was starting to rain we popped into...More

Thank Louise C
Response from OCHManagmentTeam, Manager at Old Custom House InnResponded 20 November 2016

Thank you for your review, I am glad you enjoyed your visit with us! we hope you find the opportunity to visit again next time you are in Padstow.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Breakfast included
Hotel Amenities
Breakfast included
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$164 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$164 - US$324 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (161)
Room & Suite (46)
Dining (17)
Family and Play Areas (2)
Questions & Answers
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misssampsonsdrapery
December 20, 2017|
AnswerShow all 3 answers
Response from ExChadman | Reviewed this property |
No, there is no direct parking but almost adjacent is the harbour car park, so no real problems.
2
Votes
Nabby_100
April 13, 2017|
AnswerShow all 2 answers
Response from EnglishTeacher7 | Reviewed this property |
Yes, breakfast was included. It was absolutely delicious too - lots of variation!
2
Votes
Kathy B
March 22, 2017|
AnswerShow all 5 answers
Response from OCHManagmentTeam | Property representative |
Hi dogs are very welcome in the bar area.
1
Vote
Room Tips
"Corner room on 1st floor had gorgeous views. Talk to the staff when choosing!"
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"Room 10 is spacious, and has a fabulous view across the harbour."
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"Best views from Room 5 which is a corner room. You will get a little bit of noise but it is literally only a..."
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"Do not stay here"
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