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Cross Keys Hotel

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#2 of 4 Hotels in Kelso
Certificate of Excellence
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1 room 2 adults 0 children
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Cross Keys Hotel
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300 Reviews from our TripAdvisor Community

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Showing 299: English reviews
Manchester, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed here while auditing a potential supplier in Kelso. It was very comfortable and the staff were very welcoming and helpful. Rooms were reasonable, however a bit of neighbour noise disturbed me in the morning as I could hear their TV from 6am. Walls are obviously rather thin. Dinner was excellent and reasonably priced. Breakfast was a rather limited buffet...

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Helpful?
Thank Tom M
Northampton, United Kingdom
Reviewed 1 week ago NEW

We visit Kelso fairly often when visiting family in the area. Cross Keys for lunch or an evening meal is very good value with the food being well presented and above all edible!! I cannot say enough about the helpful staff who work at the hotel. One of our group, in a wheelchair , who suffers from the cold was...

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Thank 19beth123
Reviewed 2 weeks ago via mobile

Stayed for one night so we could sample the Kelso night life. We arrived early but they were happy to let us have our rooms. We had a very large bed, large bathroom tea/coffee facilities, everything you need. The room was spotless no complaints at all. The staff we has dealings with were very friendly and helpful. We didn't sample...

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Thank Ruddydeb
Reviewed 2 weeks ago via mobile

Popped in for a quick drink on a Saturday evening- was very quiet, all in all just OK. But a huge thumbs up for great attentive service from kath, offering suggestions of places to visit etc, and was very welcoming and friendly.

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Thank njcrerar
Seahouses, United Kingdom
Reviewed 4 weeks ago

Called in here for lunch and we were very surprised. A nice clean bright room and a very friendly welcome.the food was very tasty and we'll presented and was really good value for money.would definitely return. One thing the room could have been a bit warmer

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Thank coaster2014
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Coaster2014 Thank you kindly for taking the time to post your positive review about your 'lunch' experience at the Cross Keys Hotel recently. Both the team of staff on front of house and team of staff in the Kitchen will be absolutely delighted that their efforts have received such high praise from you. Thanks again. Kind Regards Liz General...

northumberland
Reviewed 4 weeks ago

Called into the Cross Keys for lunch on Tuesday 17th January about 1 o clock. My husband and myself chose cheese and pickle and ham cheese and tomato respectively. We where very impressed good quality bread, nice garnish and crisps. Really well presented and lovely staff on duty. Well priced also. Thank you

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Thank norma c
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Norma Thank you kindly for taking the time to post your positive review about your 'lunch' experience at the Cross Keys Hotel recently. Both the team of staff on front of house and team of staff in the Kitchen will be absolutely delighted that their efforts have received such high praise from you. Thanks again. Kind Regards Liz General...

Kilmarnock, United Kingdom
Reviewed 16 December 2016 via mobile

From the moment we stepped in this hotel the staff were really helpful & welcoming, from receptionists to the girl serving breakfast. First thing we liked was security as you had to use key fob to operate the lift. Downstairs was really lovely & modern , I believe the bedrooms are also getting a makeover through time,ours room 210 was...

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Thank Lynne H
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Lynne Thank you very much for taking the time to post your positive review of your recent stay at the Cross Keys Hotel. Your compliments with regards your experience and level of service from all staff - will very much be welcomed and appreciated by the team of staff here at the hotel who are always delighted to read...

Cambridge, United Kingdom
Reviewed 15 December 2016

We stay in Kelso on a regular basis. I was brought up in the town, and I know it well. We have stayed in several of the Kelso hotels over the years, but for various reasons none of the other hotels attracted us this time, so for the very first time, we stayed in the dear old Cross Keys, an...

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Thank FORRES33
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear FORRES33 Thank you very much for taking the time to post your positive review of your recent stay at the Cross Keys Hotel. It is especially welcoming to receive such a positive review from someone who was brought up in the town of Kelso and clearly is very knowledgeable about the history of the hotel and Kelso. As you...

Scunthorpe, United Kingdom
Reviewed 30 November 2016

Stayed here for two nights with our grandchildren aged 7 and 2. From checking in to checking out nothing was too much trouble for any of the staff. The children loved it. The hotel was immaculate, we couldn't fault it in any way. We will certainly use it again if in the area.

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2Thank grahamastle
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Graham Thank you very much for taking the time to post your positive review of your recent stay at Cross Keys Hotel - it is very much appreciated. The great team here at the hotel are always delighted to read that their efforts are appreciated and that our Guests have enjoyed their stay. Thank you once again for your...

Edinburgh
Reviewed 16 November 2016

As with previous years, it was time for the annual golf outing to the Scottish Borders with the lads, and as before, I’ve been a big fan of the Cross Keys over the years and always go back. Last years trip had shown a phenomenal difference to the look and feel of the lower ground floor and bar areas, and...

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2Thank LosClarks

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cross Keys Hotel
Cross Keys Hotel
Cuisines: British, Scottish
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
The Cross Keys Hotel is superbly situated in the heart of Kelso's picturesque French-style cobbled square. The present hotel was built in 1769, but in other forms a Cross Keys Hotel has occupied this site since the earliest days of Scottish coaching inns. Modernised throughout to the very highest standard, the Cross Keys today provides a warm and friendly welcome to its guests and excellent service from attentive, friendly staff. The hotel is an ideal centre for business or pleasure - situated in a peaceful corner of Scotland, yet still within easy reach of Edinburgh and Newcastle. The Cross Keys is run by the Becattelli family who provide that personal touch that makes all the difference to their guests. We take pride in welcoming and looking after our guests. ... more   less 

Additional Information about Cross Keys Hotel

Address: 36-37 The Square, Kelso TD5 7HL, Scotland
Region: United Kingdom > Scotland > Borders > Kelso
Price Range: $97 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cross Keys Hotel 3.5*
Number of rooms: 26
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Also Known As:
Cross Keys Kelso
Cross Keys Hotel Kelso, UK - Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Cross Keys Hotel staff and other travellers.
4 questions
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Newcastle upon Tyne, United Kingdom
6 months ago
Newcastle upon Tyne, United Kingdom
6 months ago
Leeds, United Kingdom
9 months ago

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Questions? Get answers from Cross Keys Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A view over the Town Square would be good”
 of 5 bubbles FORRES33, 15 Dec 2016 | Read review
“Request one of the upgraded rooms”
 of 5 bubbles LosClarks, 16 Nov 2016 | Read review
“As this is a town House there are no 'great views' but rooms at the front overlook the historic Town Square. Attractive but possibly noisy.”
 of 5 bubbles 180carolinen, 1 Nov 2016 | Read review
“Some rooms seem to be directly above where they have music so it's worth checking when you book.”
 of 5 bubbles 564MaryR, 21 Oct 2016 | Read review
“did not stay only in for lunch”
 of 5 bubbles momch, 18 Oct 2016 | Read review
5 of 5