We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Cross Keys Hotel

Show Prices
#3 of 4 Hotels in Kelso
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Cross Keys Hotel
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel_streamline","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel_streamline__widget","dust":{}}}
Add Photo Write a Review

296 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 295: English reviews
Seahouses, United Kingdom
Reviewed 2 days ago NEW

Called in here for lunch and we were very surprised. A nice clean bright room and a very friendly welcome.the food was very tasty and we'll presented and was really good value for money.would definitely return. One thing the room could have been a bit warmer

 Report
Helpful?
Thank coaster2014
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Coaster2014 Thank you kindly for taking the time to post your positive review about your 'lunch' experience at the Cross Keys Hotel recently. Both the team of staff on front of house and team of staff in the Kitchen will be absolutely delighted that their efforts have received such high praise from you. Thanks again. Kind Regards Liz General...

northumberland
Reviewed 3 days ago NEW

Called into the Cross Keys for lunch on Tuesday 17th January about 1 o clock. My husband and myself chose cheese and pickle and ham cheese and tomato respectively. We where very impressed good quality bread, nice garnish and crisps. Really well presented and lovely staff on duty. Well priced also. Thank you

 Report
Helpful?
Thank norma c
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Norma Thank you kindly for taking the time to post your positive review about your 'lunch' experience at the Cross Keys Hotel recently. Both the team of staff on front of house and team of staff in the Kitchen will be absolutely delighted that their efforts have received such high praise from you. Thanks again. Kind Regards Liz General...

Kilmarnock, United Kingdom
Reviewed 16 December 2016 via mobile

From the moment we stepped in this hotel the staff were really helpful & welcoming, from receptionists to the girl serving breakfast. First thing we liked was security as you had to use key fob to operate the lift. Downstairs was really lovely & modern , I believe the bedrooms are also getting a makeover through time,ours room 210 was...

 Report
Helpful?
Thank Lynne H
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Lynne Thank you very much for taking the time to post your positive review of your recent stay at the Cross Keys Hotel. Your compliments with regards your experience and level of service from all staff - will very much be welcomed and appreciated by the team of staff here at the hotel who are always delighted to read...

Cambridge, United Kingdom
Reviewed 15 December 2016

We stay in Kelso on a regular basis. I was brought up in the town, and I know it well. We have stayed in several of the Kelso hotels over the years, but for various reasons none of the other hotels attracted us this time, so for the very first time, we stayed in the dear old Cross Keys, an...

 Report
Helpful?
Thank FORRES33
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear FORRES33 Thank you very much for taking the time to post your positive review of your recent stay at the Cross Keys Hotel. It is especially welcoming to receive such a positive review from someone who was brought up in the town of Kelso and clearly is very knowledgeable about the history of the hotel and Kelso. As you...

Scunthorpe, United Kingdom
Reviewed 30 November 2016

Stayed here for two nights with our grandchildren aged 7 and 2. From checking in to checking out nothing was too much trouble for any of the staff. The children loved it. The hotel was immaculate, we couldn't fault it in any way. We will certainly use it again if in the area.

 Report
Helpful?
2Thank grahamastle
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Graham Thank you very much for taking the time to post your positive review of your recent stay at Cross Keys Hotel - it is very much appreciated. The great team here at the hotel are always delighted to read that their efforts are appreciated and that our Guests have enjoyed their stay. Thank you once again for your...

Edinburgh
Reviewed 16 November 2016

As with previous years, it was time for the annual golf outing to the Scottish Borders with the lads, and as before, I’ve been a big fan of the Cross Keys over the years and always go back. Last years trip had shown a phenomenal difference to the look and feel of the lower ground floor and bar areas, and...

 Report
Helpful?
2Thank LosClarks
Reviewed 12 November 2016 via mobile

We stayed here in September and for the money paid to stay here it was terrible. Our room didn't even have hot water, luckily my parents were at the same hotel so I could actually have a shower. When I complained I was told that the rooms ether have a proper shower or a shower for sprinkling only and I...

 Report
Helpful?
1Thank Katy C
CKHKelso, General Manager at Cross Keys Hotel, responded to this review

Dear Katy I'm sorry that we have obviously failed to meet your expectations when staying at the hotel. I have investigated the concerns expressed within your review. I am not entirely sure as to why you did not have hot water in your room on the evening of your stay as all rooms hot water supply is served by the...

Hawick, United Kingdom
Reviewed 10 November 2016

As locals we occasionally pop in here with friends to enjoy an amazing breakfast! At £10 pp it is great value. The staff can't do enough and are really friendly. Although the dining room is large it manages to have a warm,intimate atmosphere and a very Scottish feel. I am already looking forward to our next visit!

 Report
Helpful?
1Thank demelza1770
Reviewed 1 November 2016 via mobile

We went in here on a Saturday night for tea which was very nice. I had the burger which was plenty for me and my partner had the chicken stuffed with black pudding which was very nice. The place itself was very nice on the eyes. The staff were very helpful and friendly and on the ball

 Report
Helpful?
1Thank John B
Borders, United Kingdom
Reviewed 1 November 2016

A friend stayed at the hotel, I had a Breakfast. Service was average, breakfast commodities good. Buffet style self service. However, my friend, a single female traveller, was not overjoyed with her single room which was small, dated décor and a tiny window, almost a skylight. The lift to the bedrooms is modern and efficient. Reception service - one person...

 Report
Helpful?
1Thank 180carolinen

48 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (28)
Viewed
Room/Suite (1)
Viewed
Hotel & Grounds (4)
Viewed
View from Room (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (20)
Viewed
Room/Suite (2)
Viewed
Hotel & Grounds (1)
Viewed
Other (17)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Kelso
0.1 km away
Ednam House
Ednam House
#4 of 4 in Kelso
323 reviews
0.1 km away
Queens Head Hotel
Queens Head Hotel
#2 of 4 in Kelso
122 reviews
0.0 km away
Roxburghe Hotel & Golf Course
Show Prices
Show Prices
Show Prices
13.8 km away
Dryburgh Abbey Hotel
Dryburgh Abbey Hotel
#1 of 2 in St Boswells
823 reviews
11.5 km away
The Plough Hotel
The Plough Hotel
#1 of 2 in Yetholm
112 reviews
0.1 km away
Inglestone House
Inglestone House
#2 of 20 in Kelso
99 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Cross Keys Hotel
Cross Keys Hotel
Cuisines: British, Scottish
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
The Cross Keys Hotel is superbly situated in the heart of Kelso's picturesque French-style cobbled square. The present hotel was built in 1769, but in other forms a Cross Keys Hotel has occupied this site since the earliest days of Scottish coaching inns. Modernised throughout to the very highest standard, the Cross Keys today provides a warm and friendly welcome to its guests and excellent service from attentive, friendly staff. The hotel is an ideal centre for business or pleasure - situated in a peaceful corner of Scotland, yet still within easy reach of Edinburgh and Newcastle. The Cross Keys is run by the Becattelli family who provide that personal touch that makes all the difference to their guests. We take pride in welcoming and looking after our guests. ... more   less 

Additional Information about Cross Keys Hotel

Address: 36-37 The Square, Kelso TD5 7HL, Scotland
Region: United Kingdom > Scotland > Borders > Kelso
Price Range: $99 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Cross Keys Hotel 3.5*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Hotel.de, HRS, LateRooms, Priceline, Agoda and Travelocity so you can book your Cross Keys Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Cross Keys Kelso
Cross Keys Hotel Kelso, UK - Scotland
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Cross Keys Hotel staff and other travellers.
4 questions
Ask a question
Newcastle upon Tyne, United Kingdom
5 months ago
Newcastle upon Tyne, United Kingdom
5 months ago
Leeds, United Kingdom
8 months ago

See all questions (4)

Questions? Get answers from Cross Keys Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A view over the Town Square would be good”
 of 5 bubbles FORRES33, 15 Dec 2016 | Read review
“Request one of the upgraded rooms”
 of 5 bubbles LosClarks, 16 Nov 2016 | Read review
“As this is a town House there are no 'great views' but rooms at the front overlook the historic Town Square. Attractive but possibly noisy.”
 of 5 bubbles 180carolinen, 1 Nov 2016 | Read review
“Some rooms seem to be directly above where they have music so it's worth checking when you book.”
 of 5 bubbles 564MaryR, 21 Oct 2016 | Read review
“did not stay only in for lunch”
 of 5 bubbles momch, 18 Oct 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay