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Pestana Caracas Premiun City & Conference Hotel

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Pestana Caracas Premiun City & Conference Hotel
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346 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Geneva
Reviewed 7 June 2016

Upon our Arrival, a most friendly welcome by the reception staff. Baggage was brought to the room immediately. Rooms are not huge, but clean and neat. Breakfast is great, tasty Food and all you Need for a good start into a new day. The roof top pool which converts to a bar during evening hours is just great. Nice drinks...

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Helpful?
Thank Reto1961
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Receive a warm welcome by the Pestana Group , it was a pleasure to serve you, many thanks for choosing us and leave your comments . Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av 1era Av. Pestana Caracas Premium City & Conference Hotel...

Reviewed 13 May 2016 via mobile

Pestana was a wonderfull stay in Caracas, in time that is difficult to manage a hotel due to electricity and food shortage the hotel managed to give excellent service and safe environment! Even when needed to have a stable phone line to make a conference call a solution was found! Congratulations to all team

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Helpful?
Thank Luis A
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Mr. Amaral Kindest regards by the Pestana Group , thank you so much for sharing with us your comments , for having preferred and trust us, it was a pleasure to serve you. see you soon. regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av...

Reviewed 15 March 2016 via mobile

The hotel is very good located and also near of one of the most beautiful areas in east of Caracas. It is a walking distance from the "Parque Del Este" and zoo, the area is relatively safe for tourist but it is better to avoid walk after 7 pm by the streets. Also in the pent house has a beautiful...

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Helpful?
1Thank Moises N
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Mr. Moises, first at all thank you for choosing us, for sharing with us your valuable comments, we hope soon at our hotel.For any other request, please let us know. Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900 | Cel + 58 4126294617 Av 1era Av. Pestana Caracas Hotel Suites...

Sao Paulo, Brazil
Reviewed 6 March 2016 via mobile

Had the opportunity to stay in this hotel for a week while working in Caracas and stayed at this hotel. In the overall, great hotel! Bedroon very spacious with a confy bed and Nice bathroom. The continental breakfast is plentifull and with lots of delicious options from fresh fruits to local delicacies. I had a bad experience one day with...

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Helpful?
Thank Suelenmorais
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

First at all, receive a warm welcome by the Pestana Group, We extend our sincere apologies for the inconvenience, is not part of our standard the provide such answers to our guests, we will be following up to correct this. if there is any way to fix our mistake please let us know, thanks again for your comments and suggestions,...

Brooklyn, New York
Reviewed 28 February 2016

Poor customer service , my room didn't have anything special, only one restaurant and at times service is limited because of restrictions with water and electricity. Service request are very slow like getting a towel at the pool. Also the bar that is by the pool is not open, room service is the only option.

Review collected in partnership with Amoma.com
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Helpful?
Thank eliot776
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest First at all We would like to apologize for all the inconvinience, and really thank you for give us your comments, actually we´re wonrking so hard to solve the problem with the electricity, and we´ll follow up the time to answer the request of the guest, the schedule of the lounge Bar star at 06:00 pm, one again...

Florianopolis, SC
Reviewed 27 January 2016

They serve very good breakfast and the restaurant has a good buffet anytime of the day. The rooms are ok but in need of some maintenance. The service is reasonable and the hotel is used for big events and there was a party of Warner Bros. in the day I was there. They have a nice bar at the rooftop....

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Helpful?
1Thank Alex B
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Thanks for choosing us, and give us your comments, late check out always depend on the availability of rooms we have, and will have a charge depending on the time requested, yet his suggestion will be taken into account for future occasions, our interest is to achieve its total satisfaction. regards Carlos Eduardo Pérez Jefe de Recepción /...

New York City, New York
Reviewed 17 January 2016

As a luxury adventure blogger at world-adventurer.com I've stayed in many hotels in South America. Pestana Caracas is one of the best in Caracas! Here's what makes it so appealing: - Rooftop: The rooftop bar and pool area is one of the coolest I've seen in all my travels. During the day its a pool and bar and in the...

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Helpful?
Thank Davybert
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Thanck you por choosing us, and share your comments with us, it was a pleasure to us serv you, and We hope to see you again, if you want to give us another coments or any other request, please contact us. Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900...

Caracas
Reviewed 5 January 2016

We had the New Year's Eve package including meal and stay for the night, and we had a great time! We even decided to stay longer. My only complaint was the valet parking personnel, who were not very supportive and misinformed me. But the food, the attention, the place, all was simply superb!!

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Helpful?
Thank agudiaz64
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Joe Kodaira Supervisor de Recepcion / Front Desk Supervisor Email: josenils.lugo@pestana.com T.:...

San Francisco
Reviewed 27 November 2015

It is my second opportunity to stay in the Pestana Hotel in Caracas, Venezuela, between 2010 and 2015. The first opportunity my stay was for 4 days, and the second time for 10 days. Since the moment I arrived with my family we felt welcomed. The Bell Boy, the receptionist, the room maid, the waiters and waitresses, are all so...

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Helpful?
Thank John F
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel...

Columbia, Missouri
Reviewed 30 September 2015

I stayed at this hotel for 4 days. The accommodations are adequate and I had a room with gorgeous views of Caracas and the Avila. The hot water is non existing when you take a shower and the bed didn't have a fitted sheet just the loose sheet plus the blanket. This hotel constantly has events going on in their...

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Helpful?
Thank DCA889
Josenils_Lugo, Front Office Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank you the time to let us know your value comments. Please accept our most sincere apologies for the inconvenience you have reported in your recent stay. Our priority is to improve our guest services and satisfaction and those incidents are not usual in our hotel. We are looking forward to see you again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Pestana Caracas is the first hotel of the prestigious Grupo Pestana, the largest Portuguese hotel chain, in Venezuela. It is one of the best hotels in Caracas and its facilities have a very contemporary style. The hotel is located in a privileged area, the new financial center, near Parque Miranda and close to the exclusive area of Los Palos Grandes and Altamira, home to some of the most distinguished shops, restaurants, banks, and a few of the main business centers in the city of Caracas. This hotel in Caracas has 195 fully equipped rooms and suites, an international cuisine restaurant with 130 seats, lobby bar and over 1000 m² divided into 6 rooms for conferences, meetings and events, together with the most roomy, modern and innovative multipurpose room in all the city of Caracas. All the social areas of the hotel have Wi-Fi Internet access. Enjoy the fitness center, equipped with several training machines and a very pleasant view. This excellent atmosphere is complemented by a wide area of leisure and entertainment, which includes a panoramic pool overlooking the dazzling Monte Avila and the most beautiful part of the Venezuelan capital. In the 18th floor of Pestana Caracas we can find Lounge Avila, a place that has become a favorite rendezvous location for those who wish to enjoy the best international cocktails, accompanied by several local appetizers and "tapas", in an unique ambiance, and with a fantastic view of the city. Pestana Caracas is distinguished by its innovative style and by the luxury services for executives, companies, both in the national and international markets, and for more demanding guests that require comfort, good service, and the best location possible. Besides, the hotel is also a reference of quality and good taste unlike any other in the capital. Luxury, safety and comfort, are some of the elements you will find in Pestana Hotel Caracas. ... more   less 

Additional Information about Pestana Caracas Premiun City & Conference Hotel

Address: Transv. 3era. de Sta. Eduvigis 1a, Caracas 1071, Venezuela
Region: Venezuela > Capital Region > Caracas
Price Range: $99 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Caracas Premiun City & Conference Hotel 4*
Number of rooms: 195
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Also Known As:
Pestana Caracas Hotel And Suites
Pestana Caracas Hotel Caracas
Hotel Style:
#5 Best Value Hotel in Caracas
#7 Business Hotel in Caracas
#7 Luxury Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Caracas Premiun City & Conference Hotel staff and other travellers.
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Questions? Get answers from Pestana Caracas Premiun City & Conference Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high room, facing avila mountain”
 of 5 bubbles VENEZUELANMD, 5 Nov 2016 | Read review
“Ask for a higher floor to get the best view”
 of 5 bubbles Davybert, 17 Jan 2016 | Read review
“My room was on the 11th floor was much better than the one I have stayed years ago”
 of 5 bubbles 976johnf, 27 Nov 2015 | Read review
“If your looking for a view this the hotel to stay”
 of 5 bubbles 992bojanb, 10 Sep 2015 | Read review
“I am not sure if there is a good room here”
 of 5 bubbles Joenyer, 5 Nov 2014 | Read review
5 of 5