We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Pestana Caracas Premiun City & Conference Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Pestana Caracas Premiun City & Conference Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

336 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Pestana Caracas Premiun City & Conference Hotel
See the most recent reviews
Showing 87: English reviews
Sao Paulo, Brazil
Level Contributor
194 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 6 March 2016 via mobile

Had the opportunity to stay in this hotel for a week while working in Caracas and stayed at this hotel. In the overall, great hotel! Bedroon very spacious with a confy bed and Nice bathroom. The continental breakfast is plentifull and with lots of delicious options from fresh fruits to local delicacies. I had a bad experience one day with... More 

Helpful?
Thank Suelenmorais
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

First at all, receive a warm welcome by the Pestana Group, We extend our sincere apologies for the inconvenience, is not part of our standard the provide such answers to our guests, we will be following up to correct this. if there is any way to fix our mistake please let us know, thanks again for your comments and suggestions,... More 

Brooklyn, New York
1 review
Reviewed 28 February 2016

Poor customer service , my room didn't have anything special, only one restaurant and at times service is limited because of restrictions with water and electricity. Service request are very slow like getting a towel at the pool. Also the bar that is by the pool is not open, room service is the only option.

Review collected in partnership with Amoma.com

Helpful?
Thank eliot776
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest First at all We would like to apologize for all the inconvinience, and really thank you for give us your comments, actually we´re wonrking so hard to solve the problem with the electricity, and we´ll follow up the time to answer the request of the guest, the schedule of the lounge Bar star at 06:00 pm, one again... More 

Florianopolis, SC
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 January 2016

They serve very good breakfast and the restaurant has a good buffet anytime of the day. The rooms are ok but in need of some maintenance. The service is reasonable and the hotel is used for big events and there was a party of Warner Bros. in the day I was there. They have a nice bar at the rooftop.... More 

Helpful?
1 Thank Alex B
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Thanks for choosing us, and give us your comments, late check out always depend on the availability of rooms we have, and will have a charge depending on the time requested, yet his suggestion will be taken into account for future occasions, our interest is to achieve its total satisfaction. regards Carlos Eduardo Pérez Jefe de Recepción /... More 

New York City, New York
Level Contributor
201 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
Reviewed 17 January 2016

As a luxury adventure blogger at world-adventurer.com I've stayed in many hotels in South America. Pestana Caracas is one of the best in Caracas! Here's what makes it so appealing: - Rooftop: The rooftop bar and pool area is one of the coolest I've seen in all my travels. During the day its a pool and bar and in the... More 

Helpful?
Thank Davybert
MarketingCcs, Gerente at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest Thanck you por choosing us, and share your comments with us, it was a pleasure to us serv you, and We hope to see you again, if you want to give us another coments or any other request, please contact us. Regards Carlos Eduardo Pérez Jefe de Recepción / Front Desk Chief E-mail: carlos.perez@pestana.com Tel: +58 212 208-1900... More 

Caracas
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 January 2016

We had the New Year's Eve package including meal and stay for the night, and we had a great time! We even decided to stay longer. My only complaint was the valet parking personnel, who were not very supportive and misinformed me. But the food, the attention, the place, all was simply superb!!

Helpful?
Thank agudiaz64
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Joe Kodaira Supervisor de Recepcion / Front Desk Supervisor Email: josenils.lugo@pestana.com T.:... More 

San Francisco
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 November 2015

It is my second opportunity to stay in the Pestana Hotel in Caracas, Venezuela, between 2010 and 2015. The first opportunity my stay was for 4 days, and the second time for 10 days. Since the moment I arrived with my family we felt welcomed. The Bell Boy, the receptionist, the room maid, the waiters and waitresses, are all so... More 

Helpful?
Thank John F
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable We are looking forward to see you again in Pestana Caracas to offer the best service you deserve. Best regards; Pestana Caracas | Josenils Lugo | Front Office Chief Pestana Caracas Hotel... More 

Columbia, Missouri
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 September 2015

I stayed at this hotel for 4 days. The accommodations are adequate and I had a room with gorgeous views of Caracas and the Avila. The hot water is non existing when you take a shower and the bed didn't have a fitted sheet just the loose sheet plus the blanket. This hotel constantly has events going on in their... More 

Helpful?
Thank DCA889
Josenils_Lugo, Front Office Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank you the time to let us know your value comments. Please accept our most sincere apologies for the inconvenience you have reported in your recent stay. Our priority is to improve our guest services and satisfaction and those incidents are not usual in our hotel. We are looking forward to see you again... More 

Fribourg, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 September 2015 via mobile

The hotel is very well situated in the city, giving guests access to shops in the neighborhood. Unlike other hotels in Caracas, the hotel staff are very friendly and flex, making one feel pretty secure. The gym is pretty basic but well equipped, with a Finnish sauna and a steam bath. The club in the 18th floor has one of... More 

Helpful?
Thank AntoineW
Josenils_Lugo, Front Office Manager at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest I would like to thank the time to let us know your value comments. We all work every day each detail to make your stay comfortable, we all feel very glad that you enjoyed the Avila view on the 18th floor it is marvelous. We are looking forward to see you again in Pestana City & Conference Hotel... More 

Switzerland
1 review
Reviewed 10 September 2015

I like the service in thie hotel. Its one of the greatest with a good view and the rooms are very confortable . The personal in reception , restaurant are Great. The employee named gilfred had a great atttitude and determination to make me feel at home. I will definetly come back.

Helpful?
Thank Bojan B
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear Guest We highly appreciate your comments. We are please to know through your comments that you enjoyed your stay with us and you felt comfortable in the room. I will inform Gilfred your comment about his service. We hope to be able to welcome you again if you plan to visit Venezuela in the future. Sincerely Yours, Josenils Lugo... More 

Los Angeles, California
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 September 2015

This hotel is about a block from one of the main roads, so its in a quieter street than many of the other hotels in Caracas. Great view from the roof top. I really don't have a single complaint.... I'll be coming back next time I go to Caracas

Helpful?
Thank ahowart
Josenils_Lugo, Director de Recepción at Pestana Caracas Premiun City & Conference Hotel, responded to this review

Dear guest Thank you for choosing the PESTANA CARACAS PREMIUM CITY & CONFERENCE HOTEL and for sharing with other travelers your opinion about our facilities and services. We are please to know through your comments that you enjoyed your stay with us. We hope to be able to welcome you again if you plan to visit Venezuela in the future.... More 

216 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (175)
Viewed
Pool/Beach Area (33)
Viewed
Hotel & Grounds (28)
Viewed
Bathroom (12)
Viewed
Room/Suite (33)
Viewed
Family/Play Areas (1)
Viewed
Dining (7)
Viewed
View from Room (10)
Viewed
2:11
Videos (1)
Viewed
Other (50)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (41)
Viewed
Family/Play Areas (9)
Viewed
Room/Suite (12)
Viewed
Hotel & Grounds (5)
Viewed
Dining (4)
Viewed
Pool/Beach Area (1)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Caracas hotels
La Candelaria
Hotel Alex
Hotel Alex
#12 of 85 in Caracas
126 reviews
Chacao
Renaissance Caracas La Castellana Hotel
Show Prices
Show Prices
Show Prices
El Recreo
Gran Melia Caracas Hotel
El Rosal
JW Marriott Hotel Caracas
La Castellana
Cayena-Caracas Hotel
Cayena-Caracas Hotel
#5 of 85 in Caracas
66 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Pestana Caracas is the first hotel of the prestigious Grupo Pestana, the largest Portuguese hotel chain, in Venezuela. It is one of the best hotels in Caracas and its facilities have a very contemporary style. The hotel is located in a privileged area, the new financial center, near Parque Miranda and close to the exclusive area of Los Palos Grandes and Altamira, home to some of the most distinguished shops, restaurants, banks, and a few of the main business centers in the city of Caracas. This hotel in Caracas has 195 fully equipped rooms and suites, an international cuisine restaurant with 130 seats, lobby bar and over 1000 m² divided into 6 rooms for conferences, meetings and events, together with the most roomy, modern and innovative multipurpose room in all the city of Caracas. All the social areas of the hotel have Wi-Fi Internet access. Enjoy the fitness center, equipped with several training machines and a very pleasant view. This excellent atmosphere is complemented by a wide area of leisure and entertainment, which includes a panoramic pool overlooking the dazzling Monte Avila and the most beautiful part of the Venezuelan capital. In the 18th floor of Pestana Caracas we can find Lounge Avila, a place that has become a favorite rendezvous location for those who wish to enjoy the best international cocktails, accompanied by several local appetizers and "tapas", in an unique ambiance, and with a fantastic view of the city. Pestana Caracas is distinguished by its innovative style and by the luxury services for executives, companies, both in the national and international markets, and for more demanding guests that require comfort, good service, and the best location possible. Besides, the hotel is also a reference of quality and good taste unlike any other in the capital. Luxury, safety and comfort, are some of the elements you will find in Pestana Hotel Caracas. ... more   less 

Additional Information about Pestana Caracas Premiun City & Conference Hotel

Address: Transv. 3era. de Sta. Eduvigis 1a, Caracas 1071, Venezuela
Region: Venezuela > Capital Region > Caracas
Price Range: $100 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pestana Caracas Premiun City & Conference Hotel 4*
Number of rooms: 195
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Travelocity, Odigeo, Priceline and Expedia so you can book your Pestana Caracas Premiun City & Conference Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pestana Caracas Hotel And Suites
Pestana Caracas Hotel Caracas
Hotel Style:
#6 Best Value Hotel in Caracas
#7 Business Hotel in Caracas
#8 Luxury Hotel in Caracas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Pestana Caracas Premiun City & Conference Hotel staff and other travellers.
15 questions
Ask a question
Questions? Get answers from Pestana Caracas Premiun City & Conference Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high room, facing avila mountain”
 of 5 bubbles VENEZUELANMD, 5 Nov 2016 | Read review
“Ask for a higher floor to get the best view”
 of 5 bubbles Davybert, 17 Jan 2016 | Read review
“My room was on the 11th floor was much better than the one I have stayed years ago”
 of 5 bubbles 976johnf, 27 Nov 2015 | Read review
“If your looking for a view this the hotel to stay”
 of 5 bubbles 992bojanb, 10 Sep 2015 | Read review
“I am not sure if there is a good room here”
 of 5 bubbles Joenyer, 5 Nov 2014 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay