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Renaissance Caracas La Castellana Hotel

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464 Reviews from our TripAdvisor Community

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Showing 145: English reviews
Buenos Aires, Argentina
Reviewed 31 July 2013

This is a horrible property, and not deserving of the Marriott flag. The staff will tell you one thing and then do another. I would not trust this hotel at all; you would be better off at the Embassy Suites, the Lido Hotel or the InterCOntinental.

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Helpful?
Thank zach_cheney
Fort Lauderdale, Florida
Reviewed 17 July 2013

My boyfriend and I stayed here for 3 nights, and everything was amazing. The staff are very friendly and professional. Make sure you try their coffee downstairs in the Lobby.. they make beautiful artsy shapes in your coffee. The rooms are very clean, and modern. The bed feels like a tempura pedic. The room service is very fast, they say...

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Helpful?
Thank gigirock23
Panama
Reviewed 16 July 2013

Well... It's important to be Honest up front: I Do avoid Caracas at all cost! And I'm from Venezuela and only people from here could understand how difficult is to offer great service here.. That being said, when I HAVE to go to Caracas I really appreciate that the Marriott people have the courage (could write a stronger word here)...

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1Thank Panama T
Negril, Jamaica
Reviewed 30 June 2013 via mobile

At 4:15am my newly wed wife and I arrived for a few hours stay on our wedding night, uppon entering the guest room we were blown away by a bottle of champagne, a 5 long stem red rose arrangement and a platter of petit fours, myself being an Executive for a 4 Diamond AAA and 5 star hotel I was...

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2Thank Andrew C
Marbella
Reviewed 7 June 2013

Many readers will understand how noisy and chaotic Caracas is. The traffic has some of the worst jams in the world. But this new hotel (about 3 years old) is a haven of peace and quiet with 26 floors. The staff are charming the air conditioning works efficiently and the rooms are quite large. The pool on the 5th floor...

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1Thank A H
Paris, France
Reviewed 3 June 2013

Excellent facility and very friendly staff, the price might be a bit high but for me it really worth it, very spacious and well equipped rooms, I have enjoyed my stay here and the location is right in the center.

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1Thank Shakadapra
Maastricht, The Netherlands
Reviewed 13 May 2013

I stayed at the Renaissance for a couple of days on business and I have to say that this hotel has everything a business traveller needs. Reasonably spacious rooms, good business facilities, good bar, good breakfast and everything else. Staff are friendly, helpful and polite and I felt looked after. I must admit I didn't use the pool (or the...

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2Thank WeeMan22
Venezuela
Reviewed 8 May 2013

This is a good business oriented hotel located in a nice part of Caracas. The rooms have good size and comfortable beds. The gym is very good, but the pool is not tempered and very cool. Be aware that you will have to pay for valet parking and internet use. Also there´s no such thing as free drinks on the...

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Thank ljahn
Beirut, Lebanon
Reviewed 1 May 2013

Nicely located in the city center of Caracas, this is a nice hotel, very comfortable beds, and wide rooms, no smoking floors at all in the hotel. Watch out as you may have to pay high fines. Breakfast is normal, nothing much.

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Thank WissBeirut
Madrid, Spain
Reviewed 20 April 2013

I really liked this place. I had stayed at the JW Mariott previously and it was pretty dated and bad. This hotel is modern, rooms are large and clean, breakfast is really great. Overall just a good, clean, pleasant experience. Check-in was a bit of a nightmare but lets assume I was unlucky.

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Helpful?
Thank travelfiend_30

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Renaissance Caracas La Castellana Hotel

Address: Av. Eugenio Mendoza Con Calle Urdaneta | La Castellana, Caracas 1060, Venezuela
Region: Venezuela > Capital Region > Caracas > Chacao
Price Range: $187 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Caracas La Castellana Hotel 4.5*
Number of rooms: 193
Reservation Options:
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Hotel Style:
#1 Green Hotel in Caracas
#3 Business Hotel in Caracas
#3 Romantic Hotel in Caracas
#3 Luxury Hotel in Caracas
#4 Family Hotel in Caracas
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Caracas La Castellana Hotel staff and other travellers.
12 questions
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Questions? Get answers from Renaissance Caracas La Castellana Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opposite side to the pool one. If possible 11th floor and higher. Nice view towards Caracas :)”
 of 5 bubbles Wdupierobaki, 31 Aug 2016 | Read review
“Choose Rooms that face the front of the hotel”
 of 5 bubbles zorrohector, 29 Aug 2016 | Read review
“rooms facing the Avila are the best”
 of 5 bubbles 404dami_nf, 10 Aug 2016 | Read review
“with good view to Avila Mountain”
 of 5 bubbles emiliachaves, 21 Apr 2016 | Read review
“the view To the Avila Valley was very nice....”
 of 5 bubbles carloso317, 19 Mar 2016 | Read review
5 of 5
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