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Embassy Suites by Hilton Valencia-Downtown

Travellers' Choice award winner
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Embassy Suites by Hilton Valencia-Downtown
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535 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Reviewed 4 August 2016

I spend two weeks between in June and July 2016. The hotel is an example that regardless how bad the situation of the country is there is still people and organization doing their best to offer a good service. This is a nice place y nice and well educated staff.

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Helpful?
1Thank Oscar M
Bogota, Colombia
Reviewed 19 May 2016 via mobile

Not a lot of options in Valencia. Looks like most of the Embassy Suites I've visited around America. Front desk can get crowded and checking in and out can take longer than expected. Breakfast was very good considering some foods are not easy to find in Venezuela. Room service was average, the timing was spot on but the food could...

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Thank aje302
Lady M, Gerente de Ventas at Embassy Suites by Hilton Valencia-Downtown, responded to this review

Dear Guest , we thank you for taking the time to write your honest feedback , we hope to receive at the next opportunity and improve service delays caused during your stay.

Reviewed 27 March 2016

Please fix the A/C or return the money to guests. I went with my family to the Embassy Suites Valencia to ensure have a good stay and a good sleep knowing that is with the Hilton chain however the experience was terrible. The hotel had no Air Conditioning and room where hot. They did not want to return the money...

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Thank wilfredf2016
Lady M, Gerente de Ventas at Embassy Suites by Hilton Valencia-Downtown, responded to this review

we feel that their stay has not been satisfactory due to internal problems with the hotel. We are currently working to solve all these problems and that none of these is repeated.

Quito, Ecuador
Reviewed 4 March 2016

Excellent hotel in Venezuela considering how difficult business environment it is at the moment. Hotel staff and management are doing very good job maintaining the service level. Hotel is clean and breakfast buffet is abundant by Venezuelan standards.

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Thank Ville K
lima, Peru
Reviewed 17 January 2016

This hotel is located in a nice area, within walking distance to many restaurants. The complimentary breakfast was good and the personnel very nice. My only problem was that the shower in my room did not work properly (poor maintenance) and the A/C was not cooling duuring the first 2 days because they were doing maintenance in the system.

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Thank Daniel C
Palm Springs California, United States
Reviewed 7 October 2015

Great facility great location.. staff attention great and above expectation.. good food and services areas clean and inviting.. without doubt will return and stay ... very warm welcoming staff and services from the time you get out of the car to your room destination...

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Thank Joe S
Orlando, United States
Reviewed 23 September 2015

Wonderful staff makes you feel at home away from home. They excel in all aspects of customer service. Highly recommended for extended stays. Location is very convenient surrounded with nice restaurants and bars.

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Thank Franco T
caracas, Venezuela
Reviewed 18 September 2015

The room, the bar, the breakfast were excellent.! People, specially the waiter at the bar very kind and nice! Check in was perfect..on time..the check out was very bad, i was waiting around 25 minutes to be attended! the ladies were very, very, slowly! Everything was excellent except to that

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Thank Carlos Q
Florida
Reviewed 10 September 2015

The hotel is in a good location and has good rooms. The bathroom size is ok but the shower and tubs are in need of repair. Only other item in the rooms is that the microwaves in most of the rooms I have stayed in does not work. Tip for rooms, try to stay away from the South side rooms...

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Thank Seaward60
Toronto, Canada
Reviewed 31 August 2015

This place is top notch secure and safe. I have never been to such a hotel where staff come to you to make sure your stay is going well and is open to listening to your opinions. They ensure that only people at the hotel who are staying here enter and have checkpoints in every location to ensure the safety...

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2Thank hot4kookie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Embassy Suites by Hilton Valencia-Downtown

Address: Av. Monsenor Adam con | El Vinedo, Valencia 2001, Venezuela
Region: Venezuela > Central Region > Valencia
Price Range: $109 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Valencia-Downtown 3.5*
Number of rooms: 203
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Hotel Style:
#2 Business Hotel in Valencia
#3 Family Hotel in Valencia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Valencia-Downtown staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Valencia-Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“West side of the hotel is best...south side has more street noise PH level has a lot of noise from rooftop fans and ventilators”
 of 5 bubbles Seaward60, 10 Sep 2015 | Read review
“PH - Pent House!”
 of 5 bubbles hot4kookie, 31 Aug 2015 | Read review
“Rooms on a higher level offer great views over the city.”
 of 5 bubbles dejavu2gb, 15 Aug 2015 | Read review
“The higher rooms have a fantastic view and are nicer”
 of 5 bubbles yemaya73, 24 Feb 2015 | Read review
“Mountain side rooms are the best, when you open the curtains you will have a wonderful view”
 of 5 bubbles PedroLBernal, 11 Feb 2015 | Read review
5 of 5
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