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Burch's Resort Naivasha

Traveller (44)
Room & Suite (10)
Dining (1)


Property amenities
Free parking
Free High Speed Internet (WiFi)
Airport transportation
Kids pool
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Shuttle Bus Service
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Room features
Family Rooms
Non-smoking rooms
Good to know
6Room tips
Traveller rating
  • 9
  • 11
  • 3
  • 5
  • 6
Time of year
Traveller type
  • Filter
  • English
Popular mentions
Was here for a Conference. The location is best for conference, a getaway particularly over the weekend. Enjoyed staying at the cottages. Personalized services from the staff. Enjoy the lake Naivasha view and a boat ride to the Crescent Island where you can spot some water
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We ordered lunch and my steak came back extremely cold. When I returned it they went to warm it up in the microwave. My God who does this. An omelette took 30 minutes to prepare while the place was relatively empty and now I know why. I will never come back and I advise anyone
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Response from Marketing_NBI, Guest Relations Manager at Burch's Resort Naivasha
Responded Nov. 1, 2018
Hello Keegan, we would like to apologize for the negative experience you had at our Resort. Thank you for being specific on what you did not like, which gives us the opportunity to address the issue and make quick changes. We strive to provide great customer experiences and not only look forward towards earning back your business but giving you one as well.
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This was our second visit, very different from our first experience, we had a great time then, so we decided to have a birthday party weekend with friends and family, we booked 5 cottages for B & B, we arrived mid afternoon to find total confusion with our booking, bearing in
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Response from Marketing_NBI, Guest Relations Manager at Burch's Resort Naivasha
Responded Nov. 1, 2018
Hello Caroline, Thank you for taking the time to give us your feedback and also mention that indeed, your very first experience with us was great. It's only through such that we are able to maintain, and improve where necessary, on service delivery to our much-valued guests. We've taken time to go through the events of the period you stayed with us, and Nothing justifies your bad experience. Not the large group that delayed their check out and as a result stalled room preparation for incoming guests. And definitely not also the delayed schedule of quick fix areas in our newer cottages. About our recently installed swimming pool, we were experiencing a small water leakage and opted to drain the pool to fix the problem. Upon your arrival, we had just replaced the water and we were yet to start the treatment process. We wanted to make sure that the leaking area was fully fixed. This has since been resolved and the pool is perfect. Our guest's favorite meal is definitely our Buffet breakfast and we were honestly disappointed to learn from you that this wasn't sufficient. We apologize once again. I'd like to assure you that we are adequately staffed in both housekeeping and the restaurant, only that more guests in the resort entails activities on our toes. While saying sorry won't make up for your eagerly planned getaway that turned sour, we offer it sincerely and have made every measure possible to correct these mistakes. When you visit us again, because we hope you'll be gracious enough to give us a 3rd chance, we sincerely hope to make your stay even more memorable - in a positive way.
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The rooms are clean fresh and spacious with all amenitie.kindly put a phone in the rooms. the only problem was showering with cold water and was given a room with ababy coat and we did not have a baby.the rooms are very affordale,food was great and staff were professional i
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Response from Marketing_NBI, Guest Relations Manager at Burch's Resort Naivasha
Responded Nov. 2, 2018
Hello Mercy, Thank you for acknowledging our effort in creating comfortable and memorable stays for our guests. Guess what! Our phones just arrived and that's what you'll see first when you visit us next :-). Sorry about the cold shower, the staff should have fixed this right away. Good to know that you loved our rooms, food and our prices too. The staff, in general, appreciated your kind thoughts. And we agree, our manager is great, always very helpful. He sure does enjoy making guests feel welcomed and valued.
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The rooms are affordable and worth the price,they are clean spacious and in a quiet area far from noice.The only thing i dint like was showering with cold water The food was great and we were served by a very good waiter who acted professional. the swimming pool was great as it
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Album Categories
All photosTravellerRoom & SuiteDining Pool & Beach
Ridiculous shower design.
Ridiculous shower design.
Ridiculous shower design.
Ridiculous shower design.
"i think all rooms are okay"
"For the best experience, request for the cottages when booking/doing reservations"
"upper house was quite peaceful"
"Choose the superior cottages, very private and awesome"
"The Wooden cottage is a plus. Rooms near the lake are amazing too."
US$46 - US$119 (Based on Average Rates for a Standard Room)
KenyaRift Valley ProvinceNaivasha
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