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Lake Kivu Serena Hotel

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Traveller (206)
Pool & Beach (45)
Room & Suite (41)
Overview
Ave de la Cooperation, Gisenyi 00100 Rwanda See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
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Rooms
Sep. 30Oct. 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (291)
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245 results
Traveller rating
91
102
28
17
7
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LanguageEnglish
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91
102
28
17
7
Show reviews that mention
All reviewsprivate beachpool sidelake kivucongo borderlive bandwater sportsbuffet lunchclean beachnice pool areawide selectionjet skicomfortable roomsvery nice hotelearly departurean oasisbeautiful locationboat ride
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1 - 5 of 245 reviews
Reviewed 3 days ago via mobile

This hotel in a spectacular setting needs updating. Staff could not have tried harder but that couldn’t make up for rooms that smelled musty, bathrooms that had tile and grout issues and buffet food that was dried out and unappealing. The promised 8 am boat...More

Thank Lissa K
Reviewed 4 days ago

My stay at the hotel was a bit odd as the Presidents of Rwanda and Mozambique checked in the same day I did. Apparently the Serena chain is where VIP's stay. Despite the increased security, I was warmly welcomed. My room was large and nicely...More

Thank Mark L
Reviewed 1 week ago via mobile

The staff at Kivu Serena Hotel are well organised and welcoming! We really loved the food and service. We will come back soon before 2018 ends....thanks to Management and staff team for taking care of us. Cheers

Thank Ngoga
Reviewed 2 weeks ago

Firstly, I am generally a fan of the Serena group of hotels. In most places they are very much the Hilton of Africa. However, this outpost has seemingly been abandoned. The beds have ancient mattresses. The rooms are overpriced for what you get and compared...More

Thank John M
Reviewed 3 weeks ago via mobile

The hotel is ideally located astride lake kivu, offers breathtaking view and ambience. It offers lot of beach side activities incl jet ski, beach volleyball etc. It has two pools for adults and kids.the food is good incl the Sunday brunch buffet but the hotel...More

Thank Saurabh S
View more reviews
About
Description
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby ...More Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Spa
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
US$179 - US$225 (Based on Average Rates for a Standard Room)
Location
Rwanda > Western Province > Gisenyi
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
72
Price range
US$179 - US$225 (Based on Average Rates for a Standard Room)
Location
Rwanda > Western Province > Gisenyi
Photos
Traveller (206)
Pool & Beach (45)
Room & Suite (41)
Dining (32)
Family and Play Areas (3)
Nearby
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Hotel Paradis Malahide
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Nearby RestaurantsSee all 10 restaurants in Gisenyi
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Bon Pain
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Petit Bruxelles
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Nyumbani Lounge
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3.31 km away
Nearby AttractionsSee all 9 attractions in Gisenyi
Kingfisher Journeys
112 reviews
.34 km away
Kasitu Eco Tours
60 reviews
6.62 km away
Go Gisenyi Tours
30 reviews
.81 km away
Ames Boat Tours
14 reviews
.72 km away
Questions & Answers
Ask a question
Nshuti N
September 2, 2018|
AnswerShow all 6 answers
Response from Emmy S | Reviewed this property |
The price is Rwf 158,444 per night.
0
Votes
wanderlusting2008
July 21, 2017|
AnswerShow all 2 answers
Response from DougS51 | Reviewed this property |
The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
1
Vote
Room Tips
"Avoid room facing the road"
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"Get a lake view"
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"Preferably rooms facing the swimming pool have better view from the balcony"
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"Even number rooms have lake views or 3rd floor odd numbers for lake view"
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