We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Lake Kivu Serena Hotel

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Management photos
Lake Kivu Serena Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

220 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 182: English reviews
Start your review of Lake Kivu Serena Hotel
 Click to rate
Kigali, Rwanda
Reviewed 2 weeks ago

this hotel is the luxurious place in the whole Gisenyi and the staff is very friendly and the meal is great. you take your meal with a great view to the lake. due to its location to the boarder between Rwanda and DRC, u find a variety of people at this place.

 Report
Helpful?
Thank Elevate Hotel S
Reviewed 11 February 2017

After a nearly four hour drive from Kigali, the Lake Kivu Serena was a pleasant respite. The staff were attentive at arrival and even offered a hand to help step out of the vehicle as I regained my "land legs." Although we were early, the staff smoothly registered me. In the evening the winds came up and lasted all night....

 Report
Helpful?
1Thank rjskywhirl
Saint Augustine, Florida
Reviewed 30 January 2017

I stayed at this hotel in on a recent trip on 1.25.17 and 1.26.17. The staff is great and was very friendly and made me feel welcomed and like true guest to their home. The food and bar in the hotel is one of the best in Rwanda, The hotel and ground was kept in excellent shape. The security was...

 Report
Helpful?
Thank CMJ49
New York City, New York
Reviewed 27 January 2017

We spent one night here after seeing the mountain gorillas at Volcanoes National Park. It was such a big change from a long scenic drive to arrive at this gem of a hotel right by the border of DRC. We were very interested to see the variety of people staying here, especially the large families who we assumed were from...

 Report
Helpful?
Thank DougS51
Reviewed 22 January 2017 via mobile

We have been at serena kivu several times! Some times we bring friends and close family! It is a very nice place to be and spend time with your love ones. We do pay expensive and we don't get what we pay for... Service is ok some times; staff are friendly, but MUST make real big efforts (some do not...

 Report
Helpful?
1Thank tinkcle
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Guest, Sincerely thank you for having been our guest and for your time to review our hotel. Your feedback is very valuable to us and will go a long way in helping us improve our service delivery to you and all our other esteemed guests in future. May I take this opportunity to sincerely apologize to you for this...

Reviewed 18 January 2017 via mobile

I am presently working in Goma... And being a disturb area, we dont have much option for enjoying our holidays until recently one of mine colleague come with an idea of going to Rwanda!. I am very happy that I agreed upon and we choose to this place as it very near to the border.. This is really damm good...

 Report
Helpful?
1Thank Vinod K
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Guest, Thank you for having been our guest. We are delighted that you were satisfied with the general set up and location of our hotel. We are glad too that you found our staff to be friendly and professional. In deed we shall always strive to offer good customer service and continuously delight our esteemed guest. Thank you

Nairobi, Kenya
Reviewed 16 January 2017

Visited the hotel over new years 2017. The hotel has a good setting plus the location is really good. The food was average, the (food and drinks) prices ok. The cost per night though is not justifiable. The service ,especially the ladies at the bar, was pathetic. The mattress had seen better days. i was dreading night fall. The top...

 Report
Helpful?
Thank Anthony K
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Anthony, We are grateful that you spared some time to review our hotel and are delighted that you liked the location and setting of the facility. We have taken note of your comment on the beddings and in deed we are in the process of changing them very soon. Please don't hesitate to get in touch with the hotel...

Reviewed 14 January 2017 via mobile

I enjoyed my holiday . It was so refreshing and the food was lovely also the service was on point . They should just change the type of tissue paper its cheap quality . Given a choice i will definately go back again .

 Report
Helpful?
Thank foffiewatonj
Reviewed 2 January 2017 via mobile

Been dying to visit this facility but was extremely disappointed . The beds here are ancient ! Small and very very uncomfortable . Rooms are tiny and squeezed. The food pathetic . Everyone in my team got the runs. Not what I expected

 Report
Helpful?
Thank ben n
DuncanLewa, General Manager at Lake Kivu Serena Hotel, responded to this review

Dear Esteemed Guest, Sincerely thank you for having been our guest and more so taking your time to review our property. We regret that our facility did not meet your expectations and rest assured that the issues mentioned and within our means will be looked into and corrective actions taken. Please feel free to share with me more details on...

Reviewed 1 January 2017 via mobile

The Serena on Lake Kivu is set within stunning grounds with beautiful gardens and right on the lake with a sandy beach. It's a great spot to drop by for a drink and to relax, or have a dip in the lake.

 Report
Helpful?
Thank Shakeel P

137 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (115)
Viewed
Hotel & Grounds (31)
Viewed
Room/Suite (16)
Viewed
Dining (10)
Viewed
View from Room (7)
Viewed
Pool/Beach Area (28)
Viewed
Bathroom (4)
Viewed
3:10
Videos (1)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (22)
Viewed
Pool/Beach Area (6)
Viewed
Hotel & Grounds (7)
Viewed
Dining (5)
Viewed
Room/Suite (4)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Gisenyi
0.3 km away
Discover Rwanda Gisenyi Beach
3.0 km away
INZU Lodge
INZU Lodge
#1 of 20 in Gisenyi
115 reviews
0.0 km away
Gorillas Lake Kivu Hotel
Gorillas Lake Kivu Hotel
#6 of 20 in Gisenyi
33 reviews
Show Prices
Show Prices
Show Prices
0.0 km away
Waterfront Resort Lake Kivu
0.0 km away
Hotel Dian Fossey
Hotel Dian Fossey
#2 of 16 in Gisenyi
14 reviews
0.0 km away
Nyungwe Top View Hill Hotel
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Lake Kivu Serena Hotel is located in the resort Rwandan town of Gisenyi, on the shores of Lake Kivu, the sixth largest lake in Africa. The hotel is ideally situated on a sandy palm lined beach, with the nearby Virunga Volcanoes providing a spectacular backdrop on one side and a panoramic view of the lake on the other. ... more   less 

Additional Information about Lake Kivu Serena Hotel

Address: P.O. Box 7469, Gisenyi 00100, Rwanda
Region: Rwanda > Western Province > Gisenyi
Price Range: $243 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Lake Kivu Serena Hotel 4*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia and Orbitz so you can book your Lake Kivu Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Lake Kivu Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Please ask for rooms on top floors to enjoy the Lake Kivu scenery and the ones overlooking the lake”
 of 5 bubbles 218herbertd, 19 Nov 2016 | Read review
“The higher numbers are closest to the lake: view, breeze and the relaxing sound of the little waves”
 of 5 bubbles 715michielh, 22 Sep 2016 | Read review
“Lake View/Pool View”
 of 5 bubbles MarkPurdue, 15 Jun 2016 | Read review
“Ask for one with a view of the lake”
 of 5 bubbles LH26, 12 Nov 2015 | Read review
“Upstairs rooms offer a scenic view of Lake Kivu”
 of 5 bubbles ugandasafarisp, 28 Jul 2015 | Read review
5 of 5