Shoutout to the staff of lake kivu Serena for being awesome. I had a great stay and their breakfast options are wow...!!! I loved the cultural dancers during dinner. Shame I was too lazy to try their energetic steps.
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The facilities, room, surroundings etc... awesome, but really let down by frankly appalling service. We constantly had to chase up orders, repeat requests for napkins, condiments, towels. Felt frustrated and angry... not what you'd expect for the money. It seemed like the staff actively avoided...More
Nice hotel, convenient to the lake and beach. Seems almost like a way station between national parks, rather than a destination. We heard loud music until late in the evening. Room was adequate, service was adequate, food was good.
Reading the reviews of this hotel, some positive, lots negative but appreciating our stay would only be for two nights, we felt relaxing by a lake at the end of our exhausting adventures in Uganda and Rwanda would be most welcome - thats where that...More
Dear Family Chapman, We are sincerely thankful for your detailed review of our hotel and the experience you had while staying with us. We sincerely regret the inconvenience and bad service you endured while with us and take this opportunity to apologize for the same....More
The setting is lovely by the lake, staff very gracious and eager to please, and the room was quite comfortable. Dinner and breakfast were excellent. I stayed there only one night at the end of a fantastic trip arranged by Danny at Bizidanny Tours. The...More
"Try for a room with a view of the lake if you can afford it. The back rooms are noisy as there is a road..."