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2017-10-29 2017-10-30
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    Lake Kivu Serena Hotel

    P.O. Box 7469, Gisenyi 00100, Rwanda
    Lowest prices for your stay
    2017-10-29 2017-10-30
    SAVE US$60
    Traveller (147)
    Pool & Beach (36)
    Room & Suite (30)
    • Excellent38%
    • Very good46%
    • Average9%
    • Poor6%
    • Terrible1%
    Travellers talk about
    “private beach” (21 reviews)
    “pool side” (9 reviews)
    “lake kivu” (67 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Room Service
    Poolside Bar
    Fitness centre
    Pets Allowed
    Business Centre
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Oct 29Oct 30
    1 room, 2 adults, 0 children
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    Reviews (252)
    There are newer reviews for Lake Kivu Serena Hotel
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    71 - 75 of 212 reviews

    Reviewed 16 September 2015 via mobile

    Shoutout to the staff of lake kivu Serena for being awesome. I had a great stay and their breakfast options are wow...!!! I loved the cultural dancers during dinner. Shame I was too lazy to try their energetic steps.

    Thank Theodora C
    Reviewed 13 September 2015 via mobile

    The facilities, room, surroundings etc... awesome, but really let down by frankly appalling service. We constantly had to chase up orders, repeat requests for napkins, condiments, towels. Felt frustrated and angry... not what you'd expect for the money. It seemed like the staff actively avoided...More

    Thank Philip B
    Reviewed 30 August 2015

    Nice hotel, convenient to the lake and beach. Seems almost like a way station between national parks, rather than a destination. We heard loud music until late in the evening. Room was adequate, service was adequate, food was good.

    Thank 69WorldTraveler
    Reviewed 25 August 2015

    Reading the reviews of this hotel, some positive, lots negative but appreciating our stay would only be for two nights, we felt relaxing by a lake at the end of our exhausting adventures in Uganda and Rwanda would be most welcome - thats where that...More

    Thank TheUKChapmans
    Response from DuncanLewa, General Manager at Lake Kivu Serena HotelResponded 28 August 2015

    Dear Family Chapman, We are sincerely thankful for your detailed review of our hotel and the experience you had while staying with us. We sincerely regret the inconvenience and bad service you endured while with us and take this opportunity to apologize for the same....More

    Reviewed 19 August 2015

    The setting is lovely by the lake, staff very gracious and eager to please, and the room was quite comfortable. Dinner and breakfast were excellent. I stayed there only one night at the end of a fantastic trip arranged by Danny at Bizidanny Tours. The...More

    1  Thank Susan P
    Hotel Paradis Malahide
    318 reviews
    #1 of 6 hotels in Gisenyi
    Kivu Safari Lodge
    1 review
    #1 of 2 hotels in Kibuye
    Hill View Hotel Lake Kivu
    2 reviews
    #3 of 6 hotels in Gisenyi
    Golf Eden Rock Hotel
    15 reviews
    #2 of 2 hotels in Kibuye
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast included
    • Business Centre with Internet Access
    • Babysitting
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Outdoor pool
    • Spa
    • Tennis Court
    • Price range
    • US$178 - US$280 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 72
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Orbitz, Priceline, Cheap Tickets, Hotwire, HotelQuickly and Evoline ltd so you can book your Lake Kivu Serena Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Rwanda >
    • Western Province >
    • Gisenyi
    Add Photo Photos
    Traveller (147)
    Pool & Beach (36)
    Room & Suite (30)
    Dining (17)
    Hotel & Grounds (82)
    Bathroom (4)
    Sponsored by:
    Hill View Hotel Lake Kivu
    2 reviews
    .50 km away
    Golf Eden Rock Hotel
    15 reviews
    40.91 km away
    Kivu Safari Lodge
    1 review
    49.19 km away
    Hotel Paradis Malahide
    318 reviews
    3.56 km away
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    Ask a question
    Questions & Answers
    Shauntrell J
    21 July 2017|
    AnswerShow all 2 answers
    Response from DougS51 | Reviewed this property |
    The prior answer from yesterday is exactly what I would say. Lake Kivu Serena Hotel is a long distance from the gorilla trek. We did it but we already had our landrover and our driver/guide who was with us on the whole 2... More
    Room Tips
    "All had good views."
    Read review
    "Rooms looking to the garden and the pool are beautiful"
    Read review
    "Try for a room with a view of the lake if you can afford it. The back rooms are noisy as there is a road..."
    Read review
    "Rooms facing the pool have the only real view. All ones on the opposite side (odd numbered rooms I think..."
    Read review
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