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Ibis Balikpapan

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183 Reviews from our TripAdvisor Community

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Showing 89: English reviews
Jakarta, Indonesia
Reviewed 1 week ago via mobile

As the title described .... not like what it used to be ! Pick up was late ... arriving in hotel checkin was slow . The room ... was missing laundry bag and small things ( maybe cleaned by trainee ) I requested a non smoking room but the bathroom obviously smelt like people had been smoking there ? Why...

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Helpful?
Thank PKTVI
Sidoarjo
Reviewed 14 October 2016 via mobile

Friendly staff, nice breakfast, clean room, cozy bed (next time may i ask for extra pillow?). Fast check-in, fast check-out. Nice gym, nice pool. For internet acces, why i need to login every few minutes?

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Helpful?
Thank Andrew W
Marcom B, Manager at Ibis Balikpapan, responded to this review

Dear Andrew W Dear Nabil A, Thank you for sharing your experience at Ibis Balikpapan & bringing some points to our attention. Please rest assure that we have taken necessary action to corrective measures & prevention for the future. This feedback is very important to us to learn about our weakness, so we can take some action to improve. We...

Yogya
Reviewed 17 September 2016

The hotel is small as Ibis standard and looks old. Eventhough it is small, it is clean enough. I stayed here for 1 nights and it is pretty basic and standard. The wireless is free of charge and it is OK. The location however is quite far from any restaurant, so I suggest before going back to hotel, get some...

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Helpful?
Thank LinoYogya
Marcom B, General Manager at Ibis Balikpapan, responded to this review

Dear LinoYogya, Thank you for taking the time to tell us about your experience at the Ibis Balikpapan. we are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you...

Reviewed 22 August 2016 via mobile

This is not my first time stay at Ibis Balikpapan. Clean and compact are the first impression after opening the room door. Modular built-in bathroom makes the room more compact and clean but everything you need is there. Master electricals switch is provided which is basic standards that some five stars hotel failed to deliver, it makes more convenience to...

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Helpful?
Thank donjhuanpalsu
Marcom B, General Manager at Ibis Balikpapan, responded to this review

Dear donjhuanpalsu, We very much appreciate your comments regarding your stay at Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Indramaju, Indonesia
Reviewed 15 August 2016 via mobile

I stayed for 3 days in Ibis Balikpapan for my business trip. This hotel is near mall and easy to find public transportation. It only takes 15 min (max) to the airport. The receptionists were nice and gave a good service. But the breakfast is very simple and need more variations. Overall this is a good hotel with good services....

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Helpful?
Thank Rifki R
Marcom B, Manager at Ibis Balikpapan, responded to this review

Dear Rifki R, We very much appreciate your comments regarding your stay at Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank...

Jakarta
Reviewed 4 August 2016 via mobile

the parking area is huge front desk is helpful swimming pool is good bathroom is clean bedcover is clean good location for business trip modern hotel ac is cool breakfast menu is good enough the wifi is good the lobby is good room services is helpful

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Helpful?
Thank Fizzzi
Marcom B, Manager at Ibis Balikpapan, responded to this review

Dear Fizzzi, We very much appreciate your comments regarding your stay at Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Jakarta, Indonesia
Reviewed 17 April 2016

I stayed in this hotel for 5 nights to attend a convention in another hotel nearby. It is strategically located next to Novotel (which Ibis gave gym & pool access into) around Bekapai Park, only 10 min walk to Balikpapan Plaza or the city center. The highlight: My room in Ibis Balikpapan, by far, was the cleanest and coziest Ibis...

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Thank PutriDE
Marcom B, Manager at Ibis Balikpapan, responded to this review

Dear PutriDE, We very much appreciate your comments regarding your stay at Ibis Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you...

Jakarta, Indonesia
Reviewed 12 April 2016

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Thank saliems2016
Marcom B, Manager at Ibis Balikpapan, responded to this review

Reviewed 19 March 2016 via mobile

I am stay here for 1 night to attend HR balikpapan sharing in zeus cafe. Comfortable hotel and good services. When i come back to here i will stay again in ibis hotel. But need to improve about taste of breakfast to make additional value for hotel services.

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Helpful?
Thank Rochman H
IbisBalikpapan, General Manager at Ibis Balikpapan, responded to this review

Dear Rochman H, We would like to start by thanking you for taking the time to write a review of Ibis Balikpapan on TripAdvisor. We were thrilled to read your 4 star review about our hotel. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary...

bogor
Reviewed 12 March 2016

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Thank alfie_bgr
IbisBalikpapan, General Manager at Ibis Balikpapan, responded to this review

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Banquet Room
  • Babysitting

Additional Information about Ibis Balikpapan

Address: Jln. Eri Suparjan I No 2, Balikpapan 76112, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: $35 - $40 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Balikpapan 3*
Number of rooms: 155
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Hotel Style:
#3 Best Value Hotel in Balikpapan
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Questions & Answers

Here's what travellers have asked, with answers from Ibis Balikpapan staff and other travellers.
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Questions? Get answers from Ibis Balikpapan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ibis shared the ground with its more upscale cousin " novotel " .”
 of 5 bubbles Galdan2013, 7 Sep 2015 | Read review
“Good accessibility”
 of 5 bubbles Pierre1603, 12 Aug 2015 | Read review
“Corner room is less use.. and smaller so ask for middle room”
 of 5 bubbles nelsf2013, 11 Oct 2013 | Read review
“Corner rooms are smelly and musty. Never choose them.”
 of 5 bubbles kmonoarfa, 30 Aug 2013 | Read review
“Chose another hotel.”
 of 5 bubbles eThekweni, 5 Jul 2013 | Read review
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