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Novotel Balikpapan

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Novotel Balikpapan
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477 Reviews from our TripAdvisor Community

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Showing 331: English reviews
Jakarta, Indonesia
Reviewed 10 January 2017 via mobile

We stayed at novotel balikpapan for five days and it was a very memorable stay, the room (706) very spacious, it has this amazing seaview, very comfortable bed. But the star of it all are the staffs, they're all well trained, super friendly, and very helpful. They're willing to give an extra miles to make our stay more enjoyable. We...

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Helpful?
Thank ayu_cipta
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear ayu_cipta, Thank you for sharing your experience at TripAdvisor. We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to...

Reviewed 9 January 2017 via mobile

Because of its position (in the center of Balikpapan) we can go to anywhere easily, especially to Taman Bekapai where there are a lot of traditional food sale by street vendors like satay, gado-gado, ronde etc. The hotel service is also good. Big round of applause to hotel management for employing disabled. A very noble thing for giving them equal...

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Helpful?
1Thank Romy M
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Romy M, Thank you for sharing your experience at TripAdvisor. We very much appreciate your comments regarding your stay at the Novotel Balikpapan. It is always a pleasure to receive positive feedback. We hope your continuing visit & support, we will ensure your next visit will be as pleasant as the previous one. Sincerely, Jurice Elviera M. Front Office...

Malang, Indonesia
Reviewed 9 January 2017

I was stay in this Novotel hotel during business trip in Balikpapan with team. Had great times with hotel services. I thanked specially to Restaurant team (Ms Nanda & team) had excellence services to us during stay at Novotel Balikpapan.

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Helpful?
Thank leokencono
Novotel B, Duty manager at Novotel Balikpapan, responded to this review

Dear Happy guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back soon. Best Regards, Luh Putu Wahyuni Duty...

Jakarta
Reviewed 7 January 2017

Towel wasnt ready upon arrival and needed to ask from housekeeping and said they could provide only one . We need to make small argument before we were given 2. The tap water was yellow with strong smell of chrorine. Breakfast was sub standard and many dishes was not top up . Check out nearly take half an hour. I...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank 191kurniawani
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear 191kurniawani, Thank you for your comment, on behalf of the Novotel Balikpapan management I would like to sincere our apologies to you regarding some issues happened during your stay. We have taken proper action to prevent this happen again in the future. We had ordered some more towels to sufficient the availability of towels in room. Maintenance of rooms...

Reviewed 25 December 2016 via mobile

Had a stay here of five days just before christmas, the room got only 3 star due to cleaning of the bathroom. We only got time to eat breakfast these days, but what a welcoming selection of food, here was something for everbody, Fresh and fine, good tasting breakfast. Five and a half stars for that, and Lisa took it...

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Helpful?
Thank Arild F
Jakarta, Indonesia
Reviewed 19 December 2016 via mobile

Good location, 30 minutes from Sepinggan Airport. We stayed here for 2 nights. We had good breakfast, nice room and friendly staffs. You can find lots of street food seller around the park near this hotel.

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Helpful?
Thank AgusSiahaan
Novotel B, Duty Manager at Novotel Balikpapan, responded to this review
Google Translation

Bapak Agus Siahaan yang terhormat, Terima kasih atas ulasan yang baik tentang hotel kami, dan kami berharap akan segera menyambut...

Balikpapan, Indonesia
Reviewed 15 November 2016

accor desk priority is empty so we move to normal FO desk. we are attending seminar held in Novotel, but the sales person who's in charge as liason is no where to be seen, so when we need assistant we seek any staff nearby.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Baskoro P
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Mr. Baskoro, Thank you for your support towards Novotel Balikpapan. We took your comment for review & will do improvement accordingly. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We...

Bandung, Indonesia
Reviewed 3 November 2016 via mobile

Nice Hotel located in the city center. Not far from hotel. 5 minutes by walk you can find many restaurant beach side with great view! Attentive staff, helpful and I feel warm stayed here. Another Point plus from novotel is they have NURSE assistant. I eat crab to much than I get the allergic after. I call FO to buy...

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Helpful?
Thank Cittahepi12
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Cittahepi12, Thank you for your comment at TripAdvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,...

Reviewed 30 October 2016 via mobile

Stayed there for just one night before heading to Derawan Island trip and it was my wife's bday. The staffs were friendly and surprised us with the birthday cake for my wife. The room was spacious and the bed was comfortable. The only thing for improvement is the cleanliness of the shade at the bathroom..it was moldy. Thank you Novotel...

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Helpful?
Thank Rizki K
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear Rizki K, Thank you for sharing at TripAdvisor. It was delightful to received positive feedback from you. We wait your next visit to Novotel Balikpapan with another experience & more joyful to bring. Regarding bathroom cleanliness, I have shared your comment to department concern for review & direct action. Best regards, Jurice Elviera M. Front Office Manager

Reviewed 20 October 2016 via mobile

We got upgraded by using the complimentary upgrade from accor advantage member. The room was spacious, near the city center, you can easily see the beach from your room. This is a quite old hotel (i guess) and need more maintenance. Breakfast was standard, got nothing special. The water in the bathroom looks yellowish and not clean. But maybe this...

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Helpful?
Thank tiaragucci
Novotel B, Front Office Manager at Novotel Balikpapan, responded to this review

Dear tiaragucci, Thank you to share at TripAdvisor. We found your review are still positive & it make us happy, therefor we took some notes also regarding the improvement that we have to think about. We strive to provide a superior service experience for every customer; therefore your feedback is very important for our measurement. Wish to welcome you back...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Internet
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Novotel Balikpapan is a 5 star hotel located in the centre of Balikpapan. The ideal choice for business trips and holidays alike, the hotel features 198 rooms and offers a range of conference facilities. Enjoy a choice of two restaurants, relax witha drink in one of our three bars and unwind with our swimming pool and fitness centre. The Novotel Balikpapan is centrally located close to shops and the entertainment precinct. ... more   less 

Additional Information about Novotel Balikpapan

Address: Jln. Brigjen Eri Suparjan no. 2, Balikpapan 76112, Indonesia
Region: Indonesia > Kalimantan > East Kalimantan > Balikpapan
Price Range: $56 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Balikpapan 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Novotel Balikpapan Hotel Balikpapan
Balikpapan Novotel
Hotel Style:
#5 Luxury Hotel in Balikpapan
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Balikpapan staff and other travellers.
3 questions
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Questions? Get answers from Novotel Balikpapan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“mine is ok 706”
balrajs2017, 18 Jan 2017 | Read review
“See view rooms”
NabilA_12, 30 Aug 2016 | Read review
“this is a tale of two hotels - old and tatty on the lower and modern and bright on the upper levels”
melissakatea, 25 May 2016 | Read review
“Not really enjoy”
inditg, 21 Mar 2016 | Read review
“do not stay here go next door to the new IBIS”
  • peeling window stickers due to damp in room
  • dirty light fitting
  • wet and mouldy wall
mafmeijer, 4 Mar 2016 | Read review
5 of 5